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Customer Ratings & Reviews

Your price for this item is $249.00
The comparable value price is $529.99

Customer reviews

Rating 4.2 out of 5 stars with 117 reviews

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    Rating 4.1 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.2 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-117 of 117 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Loving the mop/sweep attachment

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the box is the roomba, home base charging station, 1 extra filter, 1 extra edge sweeping brush, 1 microfiber mopping pad, drip tray, line cord, warranty/safety information and a getting started card with a QR code. First impression, ugh, I have to download another app. The roomba is solid and a little heavy but I its a good weight for what it needs to do. There are two rubber/silicone wheels that spin to pick up the dirt and there is an attachment for the mob/sweep combo. As soon as you open the box, it is neatly packed and there are extras which is always good to have. You put the roomba on the charger and drip tray and download the app. The app walks you through everything including connecting the roomba to WiFi and then you start to the scanning process. When you first get this going, you realize there is probably a lot of things sitting around the house that you should probably move so the roomba can properly scan but the good news is, the roomba will avoid them. There is a little light and camera on the front, so if there is an obstacle then the roomba will take a photo and show you when it’s done cleaning. When I first started using the roomba, I was a little upset that I had to attach a separate attachment for the mop but it’s actually a great thing that there are two. Some days, you may not want to mop, so you can switch back to the sweep attachment and not have to worry about filling up the little water tank. Right now, I am very impressed with not only the app but I am impressed with the cleaning. This thing is finding tons of dirt and dusting for me nightly. (I have it set to clean every night and I plan to try to mop every couple of nights but for now, I am going to leave the mop attachment on since it still does a great job with sweeping too.) Beware, the roomba knows what a carpet is, so if the mop attachment is on there, it will not sweep and mop the rugs. Another thing I really like is the mapping option where you tell the roomba what room is which. The map actually already knew what my kitchen, dining and living room was but it didn’t know what the bathroom was because I have a HUGE rug in there. I tried to update it to say bathroom but the app kept crashing. I tried just now and I was able to create a divider and add my bathroom. Beware, take your time and work with the app, if you try and tap too fast, the app will be bogged down and crash. I also want to add to check the bottom side of your roomba everyday after cleaning. Our house consists of three females and one male. Th edge sweeping brush always manages to be twisted with hair, so I definitely make sure I check that often. Also, make sure there isn’t any large pieces of trash on the floor when its time to clean. My roomba ended up finding a chunk of cardboard and picked it up but since it couldn’t get to the bin, the roomba stopped and waited for me get it out before moving on. Luckily, I was up (my cleaning setting is set for midnight, which during the week I am asleep already) and I was able to get it out and finish the cleaning. Please note, if something gets trapped in the rollers, the roomba will not move until you get it out and the battery will still drain. I had that happen and I had to recharge again before I could finish the cleaning. The roomba doesn’t take long to charge and when you look at the app, it will tell you how long it will take to be fully charged. Also, please note, I am not able to accurately judge how well the mop works because I have high traffic areas that I use the roomba for. I did notice a difference on all of my vinyl and laminate floors and the mop head was a little dirty but not really a whole lot. I was able to rub the mop cloth under running warm water and the little dirt patch went away. Overall, I am highly impressed with the roomba and the roomba app. I would definitely recommend this product to all of my friends and family!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Avoid and stick to the premium iRobot versions

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There comes a time when companies that dominate space initially get surpassed. Most of the time, this is due to the inability to innovate and the reliance on the name to sell the products. That's what has happened to iRobot in recent years. They were once the leaders in robot vacuuming, but now, in 2023, many other brands out there perform better while having more features. iRobot still makes a serviceable robot vacuum. Don't get me wrong. They're far from being low quality. However, they should lean into the premium space more than the affordable. There are too many affordable, cheap vacuums out there. And this j5 unit, unfortunately, belongs in that tier. This robot is loud and doesn't pack the punch like I expected. The mapping feature is cumbersome in the beginning setup and runs. The mop feature doesn't mesh as well as other vacuums with the vacuuming. Some options will automatically know when there is carpet or rugs and avoid those while mopping. We've had versions of vacuums that work very well with this, but the iRobot has struggled with it the first few run-throughs. It may be because it needs to learn the house's layout, but again, many other vacuums can do this in one run-through. Let's start with what comes in the box. This version of the j5 does not come with the auto cleaner (that you can find for around $250). The package includes a j5 vacuum, charging station, filter, mopping pad, combo bin, brush with an extra drip tray, and a microfiber cloth. These are all standard for a robot vacuum priced at $350. This vacuum is priced at $350 but has an MSRP of $600. At $350, this is an average value, but I can't recommend it at $600. Far too many options have more features, better power, and an auto-empty charging base. My biggest frustration with robot vacuums is the constant emptying of the dustbin. If you have a dog for example, pet hair can accumulate quickly, and if the tray isn't large enough or you don't have an auto-empty charging stand, you'll have to empty the bin 1-2 each cleaning session. That defeats the purpose of the robot. I'd instead grab my stick vacuum and do a quick run-through, then take the bin out and empty it for it to complete a job. That's what you'll have to do with the j5. The dustbin is so tiny that I can only get through one entire session with it filling up. My current robot vacuum (not iRobot) has a much larger bin. We brought that one upstairs and kept the iRobot downstairs, but we may have to switch that setup due to the small bin. The positive thing about iRobot is its app. It's easy to use and feels very fleshed out and polished. Apps are generally more hit than miss for "robot" devices, but iRobot has created a fluid app that's easy to connect. However, that is the app itself and not necessarily a correlation with this particular vacuum. It'd be a great combo if you paired this app with one of iRobot's more premium offerings. But as great as the app is, the vacuum has to be just as good, and the j5 isn't at MSRP price. I can't recommend this model when there are many other brands and options that do more. If you're going to go with iRobot, I'd suggest getting one of their more premium offerings and avoid going standard at this price point. Their name alone doesn't add value that better features, a bigger dustbin, a quieter more powerful robot vacuum can.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A good combo vac and mop with caveats

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have long been a fan of the Roomba. I got the first one back in the day and loved it. Now, several years later with alot of competition, the bar is set pretty high. The iRobot Roomba j5 tries to separate itself from the pack as a combo vacuum bot and mop bot. The build quality seems decent. The basic Roomba formula remains the same across the years I feel. I have had fairly good luck with the various iRobot models in terms of longevity. In terms of functionality, it vacuums well in standard Roomba function. Now because of the two in one function, the bin is pretty small. I had to empty it fairly frequently. Add a shedding dog to the mix and I found that it needed to stop fairly quickly every time. I would find that it would not have finished vacuuming when I came home due to the need to empty the bin. The mapping function seems to work fairly well and it did a good job avoiding objects from my direct observation. The mop function is decent as well but it does seem to leave some areas uncleaned. It did not feel as thorough of a clean compared to the vacuum. All in all, this is a decent combo robot vacuum and mop for the right people. I feel it is more specialized towards people with a smaller and simple space.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Not impressed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked the Roomba vacuums. They have always performed well and left nice vacuum lines on my carpets. I was excited to have the opportunity to own a vacuum and mop combo robot vacuum. The look of it is pretty cool. It's futuristic looking, especially with the shiny silver part. The design itself is a standard round shape, like most robot vacuums. The base charger is pretty low profile and isn't an eyesore in my living room. Setting everything up in the app and the bins for each task, vacuuming or mopping, was very easy to do and fairly quick. I do feel that setup time depends on the size of your space but overall is quick. Once configured, I started with the vacuum function and it works great. Seems to leave nothing behind and is pretty quiet for what it is. Once I let it run a few times, I switched to the mop function. For dry mopping, it does okay in terms of keeping dust and dirt off the hard floors but I do recommend sweeping or vacuuming manually as this doesn't not do well with a dirty floor on it's own. The wet mop function is okay but, again, I feel like it is more of a way to maintain clean floors and not really clean thoroughly like I would with scrubbing the floors. I'm honestly not that impressed with the mop part of this vacuum. Overall, it's ok but for my cleaning preferences, the vacuum part is the only plus.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Another great product from iRobot

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love iRobot. This roomba j5 is well made. The charging base comes with an attachable drip tray. You get an extra brush, mop pad and filter as well. You just use the velcro for the mop pad . Super easy to put on and remove. You can throw the pad to wash. Another cool feature is that you can adjust the height of the mop pad based on your floor. The charging base has a nice rubber grip on the bottom. The bin is easy to remove by pressing the eject button. On the bottom of the j5 you have the 1 spin brush and the 2 rollers picking up the debree from the floor. The suction power on the roomba j5 is very good. Don't be surprised if the top of the roomba is dirty, that just shows you how strong its agitating the debris from the floor. It's great for picking up pet hair. I did forget to mention the j5 has a camera and sensor in the front to get the layout of your home. The first time it was slow to map my floor this is normal. After it has mapped out the home it will clean better and faster. So dont get upset be patient for that first use. The app is nice too its made to be used on multiple floors. You can create your own keep out zones and name each room in your home. With that you can have it clean everything or certain rooms. You see pictures of areas it couldnt clean with that camera. You can even program that area to be permanent keep out zones or temporary ones. You get notifications from the app if anything is wrong. I can say the app is easy to use

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Live- in Maid EVERY DAY!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS MACHINE! It’s like having a live-in maid cleaning my house EVERY DAY! Set up was very easy following the enclosed instructions as well as the iRobot app. I also like that it creates a digital map of your house, so first it has to go on a few runs without vacuuming just to get the lay of the land, then once it creates the map you can label all the rooms and tell it when you only want it to vacuum certain areas. For starters, this vacuum does a fantastic job at cleaning up dirt, crumbs, hair, etc. I have emptied the dust pan quite a few times and was impressed with the suction power from the Roomba j5. The sensor/camera on the Roomba has been very efficient and doesn't bump into many objects. The App allows the ability to adjust the obstacle detection, vacuums behavior, cleaning schedules, and overall AI detection information (Imprint Smart Mapping) for vacuum accuracy in each room. Overtime, the vacuum will create zones, and you can then label each zone as a room. Overall, the j5 is a great vacuum, but falls a little short for mopping. Yes, swapping the dust bin for the mop bin is easy. However, you will need to clean the mop portion as it has a thin pad and damp fast. I do enjoy the AI of the vacuum mapping my place out and also being able to select specific rooms I do not want the vacuum to go. Thumbs up from me!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great update for an already great product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot - Roomba Combo j5 Robot Vacuum & Mop - Graphite is a great product. I've always been leary of these products, as I own an older Roomba model. It would get stuck fairly often when transitioning between a shag carpet to wood floors. I haven't come across this same issue during my review. It's kind of odd seeing a camera with a light at the front of the unit but this is actually pretty awesome. You're able to control this via the app on your phone. I normally hate hate hate this type of set up but it works really well. I suppose older generations will skip this just for the simplicity of other products. The app works pretty well, more so because you have actual control on the app. Testing this on hardwood floors, tile and carpet allowed me to see how this operates in different areas/conditions. It's important to have good lighting in spaces this services as well. Cleanup is very easy, you just pop the collection container out and remove the contents. This product also includes a drip pan that is located in a smaller box under the unit itself. Overall I'm very happy with this product. Does a good job with pet hair and hasn't gotten stuck where it shouldn't be. It also avoids wires, its good to see this type of technology catching up in the world of domestic cleaning products.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Cleans Great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little vacuum was super easy getting up and running. The charge base is small and takes up little room. It is ready to go once it is charged, about an hour out of the box, and the mobile app installed. You even have the cool option of naming it anything you like in the app. Once you create and setup the account it is ready to go once charged. Initially, the vacuum will run a mapping routine of all your rooms. I was a little concerned at first because it was bumping into things frequently. Once completed, you can setup zones if you like. After mapping, it did a much better job of navigating and avoided obstacles well. It has a very bright headlight it uses to get a round. It does an excellent job of vacuuming. It has one rotating brush and and a small air filter in the dust pan. It comes with an extra replacement brush and filter as well. The dust pan holds a lot. Just be careful emptying because it has an open hole and you can accidentally dump everything if you are not careful. Moping does well also and the interchangeable head includes a mop head and drip pan to set it on while it dries. Just don't forget to remove the filter or you will have to replace it it gets wet. Overall, it does as good a job as most stick or regular vacuums.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Simple, Effective Cleaning and Cat Entertainment

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is pretty simple, the docking station is just two pieces (the charger and base), just set the vacuum on the base and set everything through the app (do have to create iRobot app account). It'll do a quick mapping (relatively well, missed an entire portion of the doorway/hallway where I have my cat's litter box situated.) of the area you wish to it clean (can adjust/select settings for areas or method of cleaning). After the mapping, you can have it go around and vacuum/mop. For vacuuming it does pretty well, it is pretty loud if going over hard surfaces (my entire apartment is hardwood floor) and the spinning bristles do tend to knock the debris out of the path of the Roomba, leaving you to hope it'll get it on a pass through. For mopping, it'll be situational as the provided pad is very small and thin, so don't expect it to clean more than maybe a small kitchen without needing to be swapped. A feature I do like is the button lock to prevent children and/or pets from activating the device on accident. Overall, it'll be a useful tool to help take a small chore out of my daily routine and my cat does like to watch it go around and clean.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Highly recommended vac/mop combo!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little vacuum that gets the job done. This is a simple vaccum with a charging base. It offers vaccum and hardwood mopping. Setup is easy, just the typical parts to install and setup the base and plug in. While charging I setup the device to my app. Easy peasy. Functions works well and its clear what the settings are. Its operated well and fairly quite. Obstacle avoidance works well and it covered the area quickly. While I do prefer the canister that empties the vaccum I was surprised that it did take a few passes to get this bin full. The app is easy to understand and setup. It did the mapping then quickly started working. Easy to setup and label the rooms and setup the schedule. Overall, it did the job it was tasked with. and the vaccum and mopping worked well. I like the app as its easy to know whats happening and why. I do wish I was able to install on a bin. but this works well for our needs. Highly recommended product that has a good track record and continually performs!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Small bins, leaks and misses areas.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read reviews of others and unclear given they seem to all complain about missed areas, uneven cleaning, the vacuum bin too small, frequent changing of said bin…yet they all give 4 or more stars. I gave it 2 stars but closer to three but deferred to the lower star rating. The unit takes about 25-40 minutes to get fully charged, so I consider that acceptable. Unacceptable is the minor leak not excessive and seems to get better. Vacuum is very good but due to the combo unit, the vacuum bin is very small so you have to change it frequently, I have a golden retriever, nuff said. Mopping is pretty good but is unforgiving if floor is not perfectly flat or even if it senses a slight uneven edge which it tends to mistake for a drop. So some areas will not get clean, I tried adjusting what I could and it got better almost but still misses the uneven drop area. You get everything you need to get started and solutions. You can also use generic solutions to save money, which is what I do. Buy it on sale and best suited to flat floors and areas that are not subjected to excess dust or pets.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This thing sucks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sucks for 600+$. I'd stay away from iRobot and its products. They never work. Smart maps are always a mess. I ask the roomba to clean one room, and it does the opposite. Selecting multiple rooms to clean never does the job. It even say the job is completed by just cleaning one room. This Roomba i7 is very confused. And the j5 cannot vacuum carpets that are higher than 1/4 inch. Which is confirmed by the Customer Support. How stupid are they? They just said the j5 can only vacuum floors and not carpets. Being j5's navigation based on a camera, it's been a year now, and it would still ask for a review when it sees a curtain in the room for the hundredth time. Spend your money elsewhere. I have been an iRobot Customer since 2018, with i7 being my first vacuum and now j5. Both have been garbage for the past 3 years. It has been nothing but a headache to me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My old Eufy cleaned better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robovac has been pretty disappointing. It constantly can’t get itself back to the base station and the battery needs to be recharged twice to completely clean my 2000 sq ft home. I’ve had to factory reset it several times because it can’t connect to my network. I have found that it’s smart clean mode (avoiding objects) seems to make it difficult for the robot to map my house. Once I turned that off the mapping worked better. However, this thing can never get to where it’s going without making several incorrect turns first. The actual suction is fair but not as strong as I would expect with how loud this product is while vacuuming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My rumba

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a very good job sweeping the floor. We were impressed how well it sweeps and not at the same time!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overrated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You spend more time tending to this things issues than manually vacuuming the house. This is simply a nice to have item to help around the house but cannot be relied on to do a great job. The mopping function simply drags a wet piece of fabric behind it to wet the floor and maybe pick up a spot or two.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too many issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excahnged the Roomba 694 for the J5 simce the price dropped. After the first 2 cleaning sessions it has issues getting around, and getting off ghe home station. These issues include randonly thinking that it’s stuck on a cliff while its on a flat hardwood surface, and after undocking from the home station it thinks its stuck on the dock. Each time I move it to a new location like it asked, it gives me a dropoff detected error. Spent 2 hours trying to fix this, and still randomly stops in the middle of a job. Going to return this, and go back to the cheaper, simpler 694 that actually worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Returned after one day. Trouble shooting and guide was not helpful. Upgraded to the J9+ and returned it after two days. With huge $$$$ cost , you would think there would be weekend tech support.

    No, I would not recommend this to a friend