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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1326 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Roomba e5's cleaning performance, ease of use, and pet hair removal capabilities very positively. However, some users express concerns about its navigation system, noise level, and battery life. The small dustbin size is also a recurring point of feedback. While many appreciate its suction and dirt pickup, improvements in certain areas could enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,326 reviews
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Best investment ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment. I does the job do I don’t have to. Cleans up pet hair and toddler treats. My personal helper.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great for pets!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Easy to empty after runs and works great cleaning up after 3 dogs a few times a week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    So good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean, surprisingly impressive suction. I absolutely love it and it exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My Roomba rules!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing and it is easy to maintain. You still need a good vacuum however this gets the baseboards and hard to reach spots. The app is easy to install and it has helpful programs. You should empty it after each use and replace the brushes from time to time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I have two dogs and the I robot thoroughly cleans and I am amazed how much hair is collected. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    I love the Roomba!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Roomba!! Does a great job on carpet. I have a cat and a dog and it really picks up the hair.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great, but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew when I purchased that it would not map it's course so for the money, I'm really happy with it's performance. We have a dog that sheds and letting this run a few times a week is a huge help in minimizing the mess. I still manually vacuum but this really helps even if it runs a random course. The suction is what I expected, which is decent. Picks up everything it encounters, even a small bolt. Runs a little over an hour before returning home for e recharge. Happy I bought it.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Excellent at doing everyday maintenance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba does great vacuuming maintenance and that’s what I bought it for. Cons: loud - try to make it clean when you’re not home. On that note, make sure it can’t get stuck in a small room and that the floor is free of any cords or wires. Roomba will eat them up, without damaging them, but will stop cleaning while you are out.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product — poor shipping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a gift. The iRobot works great! My only complaint is that the shipping was very poor. It was shipped in the actual package box and not placed into an outer box. The bixwas very banged up and torn when it arrivd!M

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review on this order

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great I love it I'll even buy another for my daughter in college!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Powerful vacuum , works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this robot vacuum cleaner. It was easy to set up. This vacuum cleans our hardwood floors and carpet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great suction but not for cluttered rooms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew going into this that this level of Roomba doesn’t map rooms out. The quick fix for that is buying a supplemental “virtual wall” which has the effect of herding the roomba into areas where you want it to go. Downside to this option is that you either have to move the wall periodically while roomba cleans or pick up the cleaner and move it from area to area. Having said that, our house is cluttered with furniture so it’s not fair to expect that the roomba is going to do a flawless job. It’s a good pick for the money if you don’t have a busy floor area. All in all it has great suction power and is good for basic maintenance cleaning that requires spot cleaning with a regular vacuum periodically. It does an awesome job with pet hair and is easy to clean out the rollers if debris gets caught in them.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Makes Vaccuumimng easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and program. Does excellent job. Have short haired dog and a couple it picks up effortlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, it is the best at collecting all hair and lint from the floor.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Game changer for household chores

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two cats that shed like no other. A week or two without vacuuming usually leads to cat fur tumbleweeds rolling about the apartment. This roomba model was exactly what we needed. We run it once or twice a week and it picks up most, if not all, the fur and grains of litter that get tracked around the apartment. It does seem to get stuck trying to get into our kitchen, but we put a small barricade to have it bounce around the living room and computer room.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Love this little machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little robo vacuum is perfect for in-between regular vacuuming. Has great suction and goes well from area rugs to bare floors. Great for under beds. It's just a bit too high to go under the sofa but that's not a big deal for me. Good investment. Easy to use and wifi isn't necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Rumba with your Roomba.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive about how thorough the coverage would be when I bought my Roomba, but I was wrong to have doubts. It is very thorough and does a wonderful job. Sometimes I think it stalks me when I walk around while it is vacuuming though. I recommend buying this unit to anyone who is thinking about it. Wonderful product. It also goes from wood floors to tile to carpet with no issues or loss of quality in cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t always make it to the charging dock before it goes dead, but does help with vacuuming and keeping floor clean. It is a help but would have purchased one that had a map on the app if I had knew this one didn’t.

    I would recommend this to a friend
  • Pros mentioned:
    Dirt pickup
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Cleaning Great, Direction needs help

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a while since my purchase so far picks up dirt very well the only problem is its direction. It’s a little headache when constantly staying one are and especially under the furniture other than that due recommend if have pets

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent 1st purchase robot vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to come into best buy and get this Roomba because I got tired of sweeping the floors every day and vacuuming weekly. Needless to say all I have to do is run my Roomba and the kitchen and living room is completely clean. It also picks up so much I was surprised to see how well it cleaned. Looking forward to upgrading to a more advanced model in the future. For everyone looking for a good first robot vacuum purchase I highly reccomend

    I would recommend this to a friend