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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.3 out of 5 stars with 1326 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Roomba e5's cleaning performance, ease of use, and pet hair removal capabilities very positively. However, some users express concerns about its navigation system, noise level, and battery life. The small dustbin size is also a recurring point of feedback. While many appreciate its suction and dirt pickup, improvements in certain areas could enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,326 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing model for small layouts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a small layout. Very powerful and excellent with carpets. If you have a small apartment, there is no need to upgrade higher than this model. It will clean the whole floor in relatively the same amount of time as its smarter relatives at a way lower price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I bought two

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend has a iRobot and raved about it and then I saw how well it worked. After awhile I decided I would get one. Upon using it I found it to be excellent in vacuming rugs and hard floors. I liked mine soo much I got my daughter one as a surprise which she now enjoys.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum does a pretty good job of cleaning, only complaint I would have is that the Roomba cleaning patterns make no sense. Other than that it’s great.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Roomba Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not giving it a five only because when I tell it to go home it goes all over the place and I have to pick it up and take it home! That’s the only improvement it needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba is fantastic. Just push "Clean" and it finds its way around various spaces, avoiding cliffs, and returns "Home" safely to the charging unit. I then empty the trash compartment and filter, which is always full of dog hair, dust, and other particles and am done. My mother was skeptical about it since it doesn't travel in straight lines so she sat and watched it for about two hours from start to finish and is now a believer. The only reason it is not 5 starts is that before I bought it customer service told me it was the Black Friday price, but later they lowered the price. So, it's more about customer service than the product.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good for some

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter as a gift.She lives in another state.,so I didnt get the pleasure of watching her review it myself ..however,she says" its nice "but has trouble when it encounters her shag rug.It is only programmable for one room at a time.She has four floors so that is problematic for her.I am told " it is very loud while in use" and turning up the tv volume does not resolve the issue.It also gets stuck under her refridgerator and a small shelf in the livingroom.It is voice controlled but has issues taking commands.Hope to return this soon.{unfortunately}this is not for her.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little vaccum. Put mostly hard woods in my house and this js way better then trying to mop or sweep. Keeps the space clean and only have run it once or twice a week. Make sure you empty it though because it doesn't work well if it gets to full.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great first robotic vacuum cleaner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba e5 is a very easy to operate instrument. It does clean deeply on the carpet. I was pleasantly surprised to see the amount of dirt it picked up. The charge did last for a good time and it did not fall down the stairs towards the basement.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba! If I would buy it again I would get the kind that dumps out the trash it collects by itself. I like to put it in a room and close the door so it’s away from the base. It runs longer and vacuums the floor

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cleans well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well and cleans. Sucking power is strong. The downside is that some of the dust goes to the air, and it does random walk. Furthermore, the 90 minutes battery life is enough only for one or two rooms. Given that it is a low price model, I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good for hard wood floors not so much on carpet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, the box says multi surface. This is correct if you have some rugs that are not to thick. The convenience of this little guy cleaning your home as you work is amazing! I do have a thick rug in the living room the Robot I named "James" will clean the whole house and just run into the edges of the rug and go around it. So the whole 1st floor is clean with exception of the rug in the living area. My sup stairs is carpet and I do bring James up stairs and let him go crazy. He cleans the up stairs great as well. Guess if he starts on the carpet he is good but getting from the the hard wood to the carpet the 1/4 to 1/2 inch step up is to much for him. Overall I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great for Small Apartment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily picks up after two cats in 500 sq ft apartment. Tends to snag the edges of small rugs and have difficulty navigating under chair legs. Good product for the amount you pay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting a Roomba for years, but wasn't sure the price matched the results. So I researched and shopped Costco and Sams looking at all the reviews and feed-back until I chose Best Buy's deal. I'm in love with my "Rosy" (named after the Jetsons's cartoon), Roomba! She gets so much dirt and hair picked up that my allergies have improved so much. Even my daughter said she does a better job than her "vaccuming". Rosie was programmed using the wifi and app and she hasnt let me down yet. The app was easy to navigate and use. The key is cleaning her well after each use and charging right away. She's gotten stuck under my bed a couple of times but I placed items that she can't get through. I highly recommend this model!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in less than 2 years. Needed to be put back in charger regularly.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans rooms well until sensor detects room is finished. The only downside is the noise that comes with it so clean when you’re not at home or if the noise doesn’t bother you.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The Roomba gets the job done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item for my mother. She is a pet owner of 2 large dogs and six cats. She sweeps her house daily to remove the cat and dog hairs but now with the Roomba, she has it programmed to go off every morning at 9am an when she goes downstairs her house is cleaned. She is super excited!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for it's price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great irobot, requires a bit more attention when having kids and a dog but helps alot specially with dog hair. I wish the battery would last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba, my new pet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fun to watch it go around. Picks up lots of dust that you would not really notice. It does what is expected. Not a deep clean, but takes care of the day to day build up. great for going under beds/areas that typically get neglected.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    drawbacks are significant

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest dislike about this product is it doesn't "sense " furniture, walls, ect. IT CRASHES INTO THEM AND BOUNCES OFF. I am REALLY IRRITATED AT THAT. It has knocked things off the shelf, moved chairs, chipped paint, a lot of issues. It hits stuff WAY TOO HARD!!! It gets lost rather easily, too. It has yet to "map " my home ,if this is even a feature, and yes, it is LOUD!!. As loud as any vacuum cleaner. Luckily, I paid the lowest price available for this item, so basically, I got what i paid for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Confident in my purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money. It’s not a Dyson or Shark that you push around, so don’t expect it to completely take over your chores, but if you let it vacuum once or twice daily, it’ll save you a whole lot of time when you do deep cleaning.

    I would recommend this to a friend