Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$349.99

Customer reviews

Rating 4.3 out of 5 stars with 1326 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Roomba e5's cleaning performance, ease of use, and pet hair removal capabilities very positively. However, some users express concerns about its navigation system, noise level, and battery life. The small dustbin size is also a recurring point of feedback. While many appreciate its suction and dirt pickup, improvements in certain areas could enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,326 reviews
  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to work the bugs out of it. I have had to move something’s around my to get it work!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, cleans well, only negative is vacuum has hard time returning to base to charge

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    It’s took while

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had many issues with it at first, I had get the base replace. Then, the battery until Irobot sent me a new whole new bot but different color that work. So overall fair because now it works... good thing I got a 5 year warranty with BBY because with 2 weeks just headaches!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Great for bare floors and dogs!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that you can start it when you are away from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This vacuum works great for hardwood floors

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent vacuum for the price. We had to move the docking station to a central location so it could find its home. We have had no problems after that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time saver

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised. Great time saver and only have to empty every once in a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this and I absolutely love it. It works great on hardwood floors and it hold quite a bit before needing emptied. I would recommend it to any of my friends!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good vacuum picks everything up just have trouble connecting to the wifi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Workswell

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far. Easy to use and convenient. Overall happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife is going to love it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used yet. Is a Christmas gift. Been wanting to purchase one since getting LVT flooring. Looking forward to not having to pull out the bulky old vacum every other day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done everyday

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great price for a hard working vacuum! The low profile worked great for us. The Rumba was too tall and kept getting stuck under our kitchen cabinets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Roomba and this one works just as well as the other one. We can now have one on each floor, which allows us to keep the dock for each under a bed/table.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats doing it yourself.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little robot has definitely earned it's keep so far. Replaced an off-brand, online retailer order robot vacuum with this one; the difference is notable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first Roomba. The controls on the phone are easy to use and very helpful. Just wish it had a bigger dirt container. Otherwise, thoroughly good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several rumor products. They are consistently good. All robot vacuums have limitations, but Roomba tends to be pretty consistent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home cleaning Essential

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My goodness, why did I waited so long before buying this product. My house aide, formerly known as my Roomba is an essential to me now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Bad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad- pattern seems non-existant and just bounces around ranndomly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot does not work well. It starts off strong but misses numerous areas. Will not return to base station before running out of juice. Constanly trying to find robot. Have had it for over a month. Tech support is nonexistent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 10 years old roomba and this holiday I bought 2 with no regret, those bots became more efficient and more independent. Easy to set up, even your mom can do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother as I already have one and she complains about vacuuming. I love ours and I know she will love watching a movie while she vacuums.

    I would recommend this to a friend