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Customer Ratings & Reviews

$349.99

Customer reviews

Rating 4.3 out of 5 stars with 1326 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Roomba e5's cleaning performance, ease of use, and pet hair removal capabilities very positively. However, some users express concerns about its navigation system, noise level, and battery life. The small dustbin size is also a recurring point of feedback. While many appreciate its suction and dirt pickup, improvements in certain areas could enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,326 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Completely Crap

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other way around it. Setup was fine. Set it to charged. Ran it at 100% It went for 56 minutes before hitting 3% battery, and then couldn't find it's way back to base... Other than the lack of run time, cleaning was atrocious and incomplete. The R76 Shark was phenomenal compared to this unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    returned it for the 890 model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned it for the 890 model.... didn't go up on certain rugs. seems the 890 doesn't go up on certain rugs also.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    I hate this so much

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete disappointment. Bought two, thought the name brand would be an upgrade from the cheaper ones that start with an E and and with a Y. Wish I had returned. They get stuck consistently, can never find their way home, and one of the two is in an unfixable error loop. Never again Roomba.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    DO NOT BUY THIS MODEL!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase, does not clean in an orderly pattern like our previous Roomba, random pattern misses everything, never finds its way back to its base station for charge, complete waste of time and money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You have to keep spending money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good but you have to keep spending money on these brand the parts need to be change really often.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Worse than a standard vacuum or broom

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was awful and has been returned. constantly getting stuck around the edge of rugs but would force its way over IKEA chair legs to get stuck on top off. I do not recommend this if you have anything but completely seamless carpet or flat floors.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great at cleaning, stopped working after a week. Shark is way better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Light Upkeep, Can't Replace Sweeping

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's great for upkeep but you will still need to do a through sweep or vacume once a week

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not great as my other Roomba was

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thinking about to return it. not happy, it leaves lint behind, doesn't pick dirt well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    works well, but can't really program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up all the dust and dirt but can't program it. Probably need the next level up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay but I took it back and Upgraded to the 650 model that’s has the mapping mode. Love it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting and waiting I finally got one on a sale and I am not impressed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still not perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was ultimately returned as the AI did not learn the layout of our house.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I'd rather vac myself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works OK, but seems to have an issue covering several medium areas.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s suppose to do. May go with a better model on next purchase

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sensors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t go on area rugs and it’s frustrating i have to go back and vacuum

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value article, would preferred the 960 model but this do the Job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great robo cleaner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleaner is great but the parts don’t last very long.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well have own this unit for 2weeks and very disappointed. First day unit worked great then after that it went down hill from there, 1st-Had to restart the app 5 times because unit froze and would not turn off but just sit the with the clean light on, 2nd-When I pushed unit to return home manual or on the app it took forever even with home base insight, 3rd-when not at home I was able to use the app to have it clean when not home...then it would say that there was a communication error....another app reinstall...so I had it and will be returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just so so vaccum robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just average robot. It is entry item for newer. It doesn't have any navigation ability. It is kind of dumb. Get stuck a lot. There is a lot other options that are cheaper and smarter. Not recommended

    No, I would not recommend this to a friend