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Customer Ratings & Reviews

$349.99

Customer reviews

Rating 4.3 out of 5 stars with 1326 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Roomba e5's cleaning performance, ease of use, and pet hair removal capabilities very positively. However, some users express concerns about its navigation system, noise level, and battery life. The small dustbin size is also a recurring point of feedback. While many appreciate its suction and dirt pickup, improvements in certain areas could enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,326 of 1,326 reviews
  • Rated 3 out of 5 stars

    Overall good machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for sucking up dog sheet My puppy thought it would be a good idea to do a devious lick right in front of it and track it all over the house. Acted defective, so we were going to throw it out. We decided to keep it because it was too expensive. As for the roomba, we tried to wash it and continue to use it, but that just made matters worse. I’m rating it a 0/5. The roomba gets a 3/5 for hard work, dedication, and sacrifice. I have no pictures of this incident, unfortunately. Needs a large object detector to prevent this global problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Staying with the shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the shark ion r76 a bad review but after trying both the roomba and the deebot I am staying with the shark for now. The shark has a buggy app and some sensor error messages which can be annoying but it cleans way better than the rest with less hassle. The roomba e5 won't go over my flat rug in my living room, the sensors keep avoiding it and when I put it on manually it drags. The shark goes over the rug just fine without avoiding it and doesn't drag. The shark also goes over a thick shag rug I have. The deebot won't go over the ridge on my fireplace where the roomba and shark both do. So as far as hassles go the shark has excelled so far.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 1 out of 5 stars

    Upgrade to better model if you can

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much happier with 900 series model. I bought this to do second floor bedrooms only, but battery dies before it can complete, due to many repeated failed attempts to maneuver around an obstacle, and it does not return to charger when battery gets low. Has yet to finish the job even once, while 900 series has no issues completing same task.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    The e5 is Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The e5 is junk!!! If I wanted an erratic, wasteful bot; would have kept it. IT WAS RETURNED. My 960 remains functional and hope it only needs a new battery (4y old) to extend times between necessary chargings.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    3 moths

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 03/2021 not even 3 months and stared having issues with the wheels. Not worth it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Terrible on carpet and pet hair. Can’t find home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t even find home base in a one bedroom apartment.

    No, I would not recommend this to a friend