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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1663 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers praise the Roomba j7+ for its remarkable cleaning performance, ease of use, and effective navigation, including its ability to avoid obstacles. The automatic dirt disposal and pet hair removal features are also well-received. However, some customers have concerns about the noise level and battery life, while others feel the suction could be stronger. Additionally, a few customers reported issues with docking and consider the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,663 reviews
  • Rated 4 out of 5 stars

    So far ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got mainly to help woth cat litter. It does help but I think it shoild be cheaper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does it’s job so well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two dogs.. both of which shed a lot. And a toddler that loves to make messes. This handles all of it. Relatively quiet too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of my favorite purchases ever! Instead of vacuuming everyday (darn German shepherds!) my Roomba vacuums every day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. With the app it's easy to set up zones that get vacuumed and ones that don’t. You can also use it on more than i floor which is pretty cool.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has made cleaning up the floor downstairs of my house a breeze. I set a schedule and it runs when everyone is at work and when everyone is done for the night. I run it twice a day because of my two dogs and two cats. The dogs because they bring in the outside and the cats love shedding. It cleans everything and leaves it nice. Only negative is the self cleaning at the base station is very loud. It sounds like a leaf blower going off for about 3-7 seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba rocks!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Roomba, and there’s noticeable upgrades. When it runs, it’s quieter than the previous model. I love how the camera takes pictures of obstacles for your review, so you can add Keep Out zones or just mark it as a temporary obstacle. Also, we have a German Shepherd (aka German Shedder) and this little machine picks up ALL the dog hair on both our tile and carpeted areas. Love it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not so great on carpet.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent on hardwood floors. Not bery good at cleaning carpet..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Name your new friend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful purchase. It keeps my floors clean and has encouraged me to not just toss things on the ground. Highly recommend naming it.

    I would recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 4 out of 5 stars

    Not all I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for hardwood or laminate floors. I have a non-shedding dog that looses small clumps of fur. Anything on the carpet is not picked up by the Roomba. It’s not a deal breaker but it is disappointing. Possibly not strong enough suction?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Navigation

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and very easy to use. Carpet comes out clean & it doesn’t get stuck in places.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A chore eliminator!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I’ve never felt so much relief getting to take vacuuming off of my to-do list. The camera can confuse itself sometimes but it usually re-routes itself. I have seen it spend a long time in small areas but I think it’s still mapping out my house.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality and expensive repair cost

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device less than two years ago, and it is no longer able to charge. When I contacted iRobot customer service, I was informed that I would need to pay $275 for repairs, as the warranty only covers 12 months. The customer service representative indicated that the issue is likely due to damaged or worn charging contacts. For a device that costs $1,000, it is disappointing and unacceptable that it is designed in such a way that it cannot be charged properly after less than two years. Additionally, the $275 repair fee only comes with a three-month warranty, which I find to be excessively short. Lastly, I have experienced frustration with the lack of responsiveness from the customer service department, as I have had to repeatedly follow up for answers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fire cust service department and hire Americans

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Makes me lovet dog even more. WORSE CUSTOMER SERVICE ON THE PLANET but thankfully the machine works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this for me for Christmas. Now before you judge, I have requested vacuums for Christmas previously and this is why. I had a 4-5 year old Roomba who has worked very long and hard picking up enough dog hair to make a small dog daily. This one is even better!! It self empties into a bag!! I have allergies so emptying every day would result in lots of sneezing. It has been almost a month and I still haven’t changed out the bag!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best robot vac I’ve had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems pretty good! Used bestbuy rewards to get it for about $350 bucks! I watched so many YouTube videos, and overall this thing seemed to be the best recommended. The vacuum it self is pretty quiet… however, be ready for the self cleaning/empty roar of a jet engine. 1st time that happened holy cow I thought something was about to blow up lol! Definitely something to laugh about after the 1st time you hear it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Doubled my work of cleaning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup, quick connection to Wifi. I have a Golden Retriever. Doesn't pick up a lot of the dog hair. It cleans the Vinyl floors great but leaves lumps of dog hair on the carpets. This means I have to pull out my cordless vacuum and clean the carpets afterwards. So, why do it twice? I'll just use my cordless vac and save a lot of time. By the time I move the chairs, move dog toys, move shoes, close doors; in other words I need to prep the house for the robot. I can take me 10-15 minutes to do it with the cordless and it takes 1 hour for the robot. So after the robot is done (1Hr) it takes me an extra 10 minutes to clean the leftover hair on the rugs. Here is a picture of what I cleaned up AFTER the robot cleaned. BTW, I vacuum every day with the cordless vac so my home is not a wreck, its clean. WHY WASTE THE TIME AND MONEY.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iRobot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and does a very nice job so I am happy with this product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Clean perfect all corners, rugs and floors. You don’t have to attend!!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Huge Upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had a Roomba for as long as we can remember - after the old Roomba would get caught up on loose cables and other debris, we did some research to see if there's any object-avoidance options -- sure enough, the j7+ was there! Significantly more effective than our older model (~8 years old?). Quieter operation -- but, be warned, the j7+ is EXTREMELY loud when it empties the Roomba contents into the self-emptying receptacle. Shockingly loud really.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the iRobot is a great tool for the home can't believe i waited this long to get one!

    I would recommend this to a friend