Customer Ratings & Reviews

Not the quality I was used to in previous Roombas. Did not do a good job on carpet. Software problems developed with my original purchase as well as with its replacement. Finally traded up to the s9+, which I have been very satisfied with.

Worst Robot vacuum I've encountered yet. Won't clean carpet (even very short firm carpet), also bad at cleaning hard floors - leaves TONS of dirt, hair, food. The bags must be replaced every time they're full which is insane because the bag gets half-full it says it's 100% full and won't work anymore till it's emptied. Don't think because this unit is expensive it will be top of the line - It's like they crammed a bunch of low/mid grade parts in to save money and it did not work out. Back to the drawing board Roomba this is just awful. Then making customers pay for bags just cuts the legs right out from under this thing. It's a slap in the face, really.

Had issues connecting this irobot to the app. Only was able to connect once. I had to manually move to the area i needed cleaning and manually empty to bin. It also fell down stairs twice. It also scratches very easily. After the first run it looked like if i had it for a month.

Has no suction power. Instead of cleaning, it made a mess, scattering dust and dirt all over the place. I would not recommend. Our old 980 blows this one out of the water.

If you are buying this item online, make sure that all items are present within the box. The item was missing the power cord and the extra brush. I was unable to get the power cord and extra brush since I was past the 45 day return/exchange (bought it early in December). Always Double check your items that are bought through Best Buy online. You would expect to have all items that are listed within the description.

The idea of not running over poop is a great idea, but this vacuum doesn’t have any sucking power, doesn’t even pick up rice cake crumbs, dog hair or cat litter. I will try to return it.

After letting it have enough runs to map the place its starting to show its flaws. It's a tad too "aggressive" when its feeling its way around even after it has learned and mapped out the place, it will bump into things and knock them over and scrape against the walls. If your home's walls have baseboard at the bottom the robot will struggle depending on their shape. Ours are angled from the floor up to the wall in a skirt shape, which makes the robot scrape against the wall, stopping the rotating brushes, since it only has one rotating brush compared to the competitors it will go around the same surface areas more than once and still miss things.

Purchased this model and a shark. The roomba constantly has issues where it will not charge. This model also uses disposable bags to store waste instead of empty-able bin.

Bought it for my dad who had a less expensive brand that broke. He hated it and it was returned within a week. He didn’t like you had to buy bags to put in the back. And he said it didn’t pick up stuff as well as his less expensive model.

I received J7+ yesterday. I spent about 7 hours overall to connect it. I called to Iromba few times. After 45 min waiting, got agent. He attempted troubleshooting. He was unfamiliar with J7. He asked me to find home & cleaning buttons. J7 has only one. He said escalation team will call. They never called. I called again afternoon & waited 2 hours on the line to get somebody live!!!! I gave up & disconnected. I’m very upset & disappointed. So far I received UGLY SERVICE!!! These Rombas are very expensive.

I was NEVER able to use this as the Roomba Assistant who answered Best Buy's question, "Does this work on 5G network?" with a false statement. IT DOES NOT WORK ON 5G! I have spent hours trying. Finally, the chat bot said it only works on 2.4 GHz then gave me "customer support." They confirmed that I would have to set up a new 2.4G network to make this work. The rep actually said, "You will have to call your internet provider as this is not our problem."

The vacuum takes 6 hours to clean the house. The house is not big. It is loud and does not clean very well.

I had to return this item after 5 days of agony. I have an Orbi mesh WiFi system, capable of gigabit speeds. No matter what I did, this robot wouldnt pick up the required 2.4 MHz, even when I turned the 5G off in the settings and added the Roomba MAC address to my router…… the thing still wouldn’t talk to my WiFi. You would think that they would be making these things to be 5G compatible now, but they aren’t. Its a shame, i really wanted to love this thing.

The clean is a bee it doesn't clean as well as Older roomba. It repeatedly gave me an error saying that the vacuum was full and it's not

I have owned 3 iRobot Roomba vacuums in the past, (I actually still have them all), none of them with a camera, so this is by far the best of the bunch that I have owned. While it doesn't quite avoid everything that may be in its way, it has successfully avoided cell phone cords I've left on the ground, and occasionally works itself around a dog or baby toy that gets in its way. No more banging in to walls or cabinets, and not more seemingly random trips back to the same clean spot over and over. This is my first time owning a Roomba with a mapping feature and I absolutely love it. You can see the map it creates of your home on your smartphone and then control which rooms/zones to clean. The map was definitely not perfect after the first job and took 3 or 4 more jobs to get a much more accurate map, but when compared to my previous Roombas this one ultimately, and easily, takes the crown. The self empty feature is really cool too, but it was surprisingly loud where the vacuum itself was surprisingly quiet. From what I've read online, this is common among the self emptying vacuums so its not a big deal, but it definitely scared our 11 month old when it emptied! LOL Bottom line is that, while nothing will replace the power of an upright plug in vacuum, I would definitely recommend this to anyone who wants a vacuum that can run every day and make the need to use an upright vacuum much much less.

I’ve been wanting this product for years. Finally got it & it never works. Always stating something is stuck in the bumper when nothing is stuck in the bumper. Calls support & you’re on hold for hours. Finally get someone & they see nothing wrong with the product so you have to continue to reboot it. I didn’t buy this to reboot it every use.

Error 26 and went through troubleshooting guide. Disassembled and cleaned it. Did everything possible to get it working. Best Buy is refusing to replace it despite having the protection plan. Four week expected turn around is what they are saying to get it back and working. Terrible!

Worked for a month no problem I loved it. Now I get a notice to clean the head every 3 feet. I have cleaned it changed the filter. Change the brushes at least a dozen times. I’m about to order a new head just under $100. A $1000 vacuum should last more then a month.

I bought one of these units and it worked great after initial setup and its first run to learn my house layout. After it finished, it then dropped off Wi-Fi and wouldnt load back on. I emailed customer service and they gave me some ideas to try but none of it work. This also happened to the replacement.

I wish I had opened this product up sooner. For some reason, it refuses to clean the master bedroom... it also is always getting stuck, it doesn't return itself to the dock in time to charge, so I am constantly looking for it. This was my first Roomba and I am so disappointed.