Customer Ratings & Reviews

If you are buying this item online, make sure that all items are present within the box. The item was missing the power cord and the extra brush. I was unable to get the power cord and extra brush since I was past the 45 day return/exchange (bought it early in December). Always Double check your items that are bought through Best Buy online. You would expect to have all items that are listed within the description.

The idea of not running over poop is a great idea, but this vacuum doesn’t have any sucking power, doesn’t even pick up rice cake crumbs, dog hair or cat litter. I will try to return it.

After letting it have enough runs to map the place its starting to show its flaws. It's a tad too "aggressive" when its feeling its way around even after it has learned and mapped out the place, it will bump into things and knock them over and scrape against the walls. If your home's walls have baseboard at the bottom the robot will struggle depending on their shape. Ours are angled from the floor up to the wall in a skirt shape, which makes the robot scrape against the wall, stopping the rotating brushes, since it only has one rotating brush compared to the competitors it will go around the same surface areas more than once and still miss things.

Purchased this model and a shark. The roomba constantly has issues where it will not charge. This model also uses disposable bags to store waste instead of empty-able bin.

Bought it for my dad who had a less expensive brand that broke. He hated it and it was returned within a week. He didn’t like you had to buy bags to put in the back. And he said it didn’t pick up stuff as well as his less expensive model.

I received J7+ yesterday. I spent about 7 hours overall to connect it. I called to Iromba few times. After 45 min waiting, got agent. He attempted troubleshooting. He was unfamiliar with J7. He asked me to find home & cleaning buttons. J7 has only one. He said escalation team will call. They never called. I called again afternoon & waited 2 hours on the line to get somebody live!!!! I gave up & disconnected. I’m very upset & disappointed. So far I received UGLY SERVICE!!! These Rombas are very expensive.

I was NEVER able to use this as the Roomba Assistant who answered Best Buy's question, "Does this work on 5G network?" with a false statement. IT DOES NOT WORK ON 5G! I have spent hours trying. Finally, the chat bot said it only works on 2.4 GHz then gave me "customer support." They confirmed that I would have to set up a new 2.4G network to make this work. The rep actually said, "You will have to call your internet provider as this is not our problem."

The vacuum takes 6 hours to clean the house. The house is not big. It is loud and does not clean very well.

I had to return this item after 5 days of agony. I have an Orbi mesh WiFi system, capable of gigabit speeds. No matter what I did, this robot wouldnt pick up the required 2.4 MHz, even when I turned the 5G off in the settings and added the Roomba MAC address to my router…… the thing still wouldn’t talk to my WiFi. You would think that they would be making these things to be 5G compatible now, but they aren’t. Its a shame, i really wanted to love this thing.

The clean is a bee it doesn't clean as well as Older roomba. It repeatedly gave me an error saying that the vacuum was full and it's not

I’ve been wanting this product for years. Finally got it & it never works. Always stating something is stuck in the bumper when nothing is stuck in the bumper. Calls support & you’re on hold for hours. Finally get someone & they see nothing wrong with the product so you have to continue to reboot it. I didn’t buy this to reboot it every use.

I have owned 3 iRobot Roomba vacuums in the past, (I actually still have them all), none of them with a camera, so this is by far the best of the bunch that I have owned. While it doesn't quite avoid everything that may be in its way, it has successfully avoided cell phone cords I've left on the ground, and occasionally works itself around a dog or baby toy that gets in its way. No more banging in to walls or cabinets, and not more seemingly random trips back to the same clean spot over and over. This is my first time owning a Roomba with a mapping feature and I absolutely love it. You can see the map it creates of your home on your smartphone and then control which rooms/zones to clean. The map was definitely not perfect after the first job and took 3 or 4 more jobs to get a much more accurate map, but when compared to my previous Roombas this one ultimately, and easily, takes the crown. The self empty feature is really cool too, but it was surprisingly loud where the vacuum itself was surprisingly quiet. From what I've read online, this is common among the self emptying vacuums so its not a big deal, but it definitely scared our 11 month old when it emptied! LOL Bottom line is that, while nothing will replace the power of an upright plug in vacuum, I would definitely recommend this to anyone who wants a vacuum that can run every day and make the need to use an upright vacuum much much less.

Error 26 and went through troubleshooting guide. Disassembled and cleaned it. Did everything possible to get it working. Best Buy is refusing to replace it despite having the protection plan. Four week expected turn around is what they are saying to get it back and working. Terrible!

Worked for a month no problem I loved it. Now I get a notice to clean the head every 3 feet. I have cleaned it changed the filter. Change the brushes at least a dozen times. I’m about to order a new head just under $100. A $1000 vacuum should last more then a month.

I bought one of these units and it worked great after initial setup and its first run to learn my house layout. After it finished, it then dropped off Wi-Fi and wouldnt load back on. I emailed customer service and they gave me some ideas to try but none of it work. This also happened to the replacement.

I wish I had opened this product up sooner. For some reason, it refuses to clean the master bedroom... it also is always getting stuck, it doesn't return itself to the dock in time to charge, so I am constantly looking for it. This was my first Roomba and I am so disappointed.

Not very good for a house with pets. We had to return the vacuum because it just couldn’t handle two Ragdoll cats and a Golden Retriever. The vacuum just couldn’t keep up. It also couldn’t handle our step down living room. Very disappointed. It kept misfunctioning with error codes.

Good quality product but I can’t never connect with the wifi

This iRobot Robot Roomba j7+ is amazing! It’s also easy to set up in that there is very little to set up. The packaging tells you which inner box to open first, second third. From there it’s a matter of finding the right location and plugging it in. The guides inside the box give an example of placement. Next, you download the iRobot app to your phone and follow the instructions for set up. It literally took me 15 minutes to set this up, start to finish. Once it was plugged in and set up in my iRobot app, I could see that the unit needed to charge for a while, so I made myself familiar with the other parts. The clean base is where the Roomba charges and empties itself once it’s done cleaning. Inside the top of the clean base is an easily accessible vacuum cleaner bag and storage for an extra (included) it also comes with an extra High-Efficiency Filter which captures and traps 99% of dog and cat dander allergens. That filter resides inside the Roomba itself, and again they have included an extra. Bags and filters are available on the iRobot site along with rubber brushes. Once my unit was fully charged it was just a matter of going into the app and pressing “Vacuum Everywhere”. Immediately it started up and marched ahead. What I found so amazing was that it has a camera and light on the front for sensing obstacles. Not just furniture and walls, but just about anything. Cords, shoes, toys and poop! That’s right. If my cat or dog have an accident, the Roomba will take a pass on it and go on to cleaning elsewhere. They even went so far as to name this P.O.O.P. (Pet Owner Official Promise). They are so confident in Rooma’s ability to avoid pet accidents that they will replace the unit for free if it does not avoid it. That’s confidence. What I like about this unit compared to others I own is that it does not rely so much on maps to clean your house, it just goes on its merry way cleaning everywhere and anywhere, but it does have a very extensive mapping program which allows you to name each room it’s found. This is important because I can tell Roomba to clean just the livingroom (or any other rooms) only. I can even link this to Alexa and say “clean the livingroom”. You can also set up schedules. Either a set schedule with dates and times or it can detect when you leave the house. It does that using other technologies like your phone, smart thermostat or smart door lock. I do not have mine on a schedule, I run it from the app when I am on my way out the door. As I said, I have other robot vacuums, but this one is next level. I absolutely love it!

I’ve been using the J7+ for a week now and after living with one of its less intelligent predecessors I can definitely see a lot of improvements. Out of the box the unit is very easy to set up and the app is intuitive. You’ll make some connections via WiFi and you’re off and running. The first few times it runs it’s very focused on getting an accurate map of your home so I’d make double sure any obstacles you can remove are out of the way. The sooner it finishes mapping the more efficient it seems to be with the battery life it does have. I have a 2400 sq ft loft all on one floor and it definitely needs multiple returns to base to clean up. A few places where my experience was less than 5 stars that i think you should know about: 1) the base is extra super loud when the robot docks and empties out. You’ll not want to be on the phone even in the next room. Sounds like an airplane taking off 2) if you hear that cycle more than once, then you have a clog. If you don’t have small screwdrivers this is going to be a frustration versus a quick fix. The screws you have to remove are on the bottom of the base and it’s not something i expected to have to do day 1 3) as with any Roomba it’s not going to clean with perfection, but i still found myself wondering why it had missed certain spots altogether 4) including only two bags and not calling out a very obvious way to get more (say a big sticky label on top of the base that encourages you to order ASAP) puts you in a position of frustration when you’ve used the two they included your first week I will say the app is very intuitive and will even show you the objects that roomba considered obstacles and give you the suggestion to move them. All in all i continue to be amazed with what iRobot does with every generation of Roomba and I am very pleased.