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Customer Ratings & Reviews

Your price for this item is $419.99
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The comparable value price is $1,449.00

Customer reviews

Rating 4 out of 5 stars with 615 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the strong cleaning performance and ease of use of the Roomba s9+ and Braava jet m6 bundle, with many praising the combined vacuum and mopping capabilities. However, a significant number of users point to issues with the noise level, mapping inconsistencies, and occasional navigation problems. Some also mention concerns about battery life and the overall cost. Despite these drawbacks, many appreciate the convenience of the automated cleaning system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 615 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Vaccum is great, the mop sucks

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum cleaner is amazing. Very detailed in its cleaning and effective. The mop, not so much. It’s like draggining a wet lettuce leaf over your floor. Complete rubbish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best $1000 I ever spent. It was so good I bought another for my second floor bacause I didn’t want to have to worry about vacuuming and mopping any more. But I have to say that you need to keep up vacuuming and moping regularly. You can’t wait too long else it doesn’t do a good job when the floor is super dirty. After my daughters birthday I didn’t like the mopping but the floor was too dirty. I also have a cleaner who used to clean every week. I told her to now clean only the bathrooms and dust furniture because I got the floors now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving it, they are easy to set up, they completely clean my floors and also they can be program to start whenever is most convenient for you.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It makes my floors look so nice and clean. It gets all the dog hair off the floor and from the corners.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Floors are very clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This comb vacuum and mop looks beautiful and works great. The vacuum does an excellent job of cleaning up the floor and when it’s done the mop washes the floor right after.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    home owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this very useful. Easy to operate. All good so far

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    No more cleaning floors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never have to do floors again should have purchased it earlier. I was my wife’s and it really does a great job we can now set up zones for more detailed cleaning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Had it for a while and was never disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I'm vacuuming now while sitting on the lanai!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the ease of use and how well roomba and brava actually clean. The option to map rooms is awesome. Although pricey, I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Just get the vacuum.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum is great. Mop not so much. Have had it less than a year and the charging prongs on the bottom of the mop have rusted and it will not charge.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot queenie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing to say about this product other than I absolutely love it! I had an older Roomba and this one blows it out of the water.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Mixed Reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the vacuum and how well it works but the mop does not do a very good job. If I had to do it all over again I would only purchase the vacuum

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this combo, they both really powerfull and cleans great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Definitely worth the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Robots!!!! So do the kids. Works well enough to keep the house clean. Trains my kids to keep stuff and toys off the floor.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 1 out of 5 stars

    Steer Clear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the worst robot vacuum we have owned. It gets stuck everywhere, it’s super loud and compared to Neato its embarrassing. The app is halfway decent. The mop will not leave my kitchen due to a small transition. It’s sad Best Buy doesn’t catch Neato products in store anymore and was forced to go backwards in regards to quality and technology.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good just as advertised i’m pretty satisfied about it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROOMBA and Bravia Mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love the roomba and mop it’s been a great addition to my family. It’s set every night at 10:00pm so when I wake up all my floors are spotless. I hope they never break down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this robot for a few months and it is great. Very easy to use and set up. Cleans very well in all areas and surfaces. My wife was a little skeptical about it at first now uses it all the time. We use with Alexa and does fine. No bugs in the app have been encountered. I do recommend doing mapping runs at first this will speed everything up so you can set up rooms. Have everything ready then do it while at work or out. I regularly come home to a clean house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Makes my life a wee-bit easier!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this product!!! I have a very large old home... with some difficult spots... it handles it great!! Very happy with this cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Bundle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had a robot system before, I am very pleased with the performance of these robots. It's nice to have both systems to keep my floors clean.

    I would recommend this to a friend