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Customer Ratings & Reviews

Your price for this item is $419.99
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The comparable value price is $1,449.00

Customer reviews

Rating 4 out of 5 stars with 615 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the strong cleaning performance and ease of use of the Roomba s9+ and Braava jet m6 bundle, with many praising the combined vacuum and mopping capabilities. However, a significant number of users point to issues with the noise level, mapping inconsistencies, and occasional navigation problems. Some also mention concerns about battery life and the overall cost. Despite these drawbacks, many appreciate the convenience of the automated cleaning system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 615 reviews
  • Cons mentioned:
    Mapping, Noise level

    Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy… mop..on first run, for map run still mopping, after 15 minutes, it started moving backwards and then moving in circle, vacuum …it’s too loud with some cranky noise, on mapping run it was doing cleaning, don’t resume from where it left, luckily was in 15 days return window….

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    This thing sucks!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No really it picks up dirt, dust and pet hair well! Occasionally needs rescuing from dog hair but overall saves lots of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Just don't leave cords or small object on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our wall-e and eve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first robot vacuum. We love it and the ease of use. Most people complain about how loud it is but it is no louder than a standard vacuum. These things were designed so you can run it while your not home. We got it a great price. And honestly we wouldn’t have bought this model if it wasn’t for the price. There is another bundle offered but the color of this was good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Wishing they would work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum is a dream. No trouble at all and perfect on my 1700sf downstairs but the mop won't stop resetting itself for 2 days straight every 30 seconds. Needs to update software but says unavailable. About to return because I really need this set since I am having back surgery in a couple of weeks. Great concept but maybe not there yet especially at this price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great addition to home!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in managing weekly chores (sweeping and mopping). Easy to use and love the app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate. Buy it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this package on sale! I admit originally my skepticism prevented my from purchasing a robot vacuum or a robot mop. After one week with my new robot vacuum and mop. I have to say. I love it. Still trying to figure out the proper water to cleaner ratio for the mop. As the mop will leave tread marks after mopping. The vacuum is loud while cleaning. Especially on hardwood. Works well with google assistant and Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase. It works very good and we are very satisfied

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Robot Vacuum works great, Braava Jet not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had owned iRobot vacuums in the past. They are not cheap, so I do expect them to perform at their very best. I have no issues with the vacuum, but unfortunately the braava jet does not work. I'm hopping that it was just a defective unit and hopefully once I'm able to exchange it, would have a use for it. I contacted Best Buy's customer service to arrange the return of the unit so will update once that happens.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great second set of hands for the home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my rumba. This comb set helps me help around the house even when I am away at work. I don't have much time during the week to sweep and mop while at work so I rely on this set to keep the house clean from pet tracks and accidents. The vacuum does an amazing job at picking up hairs. And maintenance (IE bag change on base and mop pad care) is a breeze.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the Vacuum and the MOB could be more improved or slightly larger reservoir for the cleaning agent.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life saver. Vacuum and mop work great. Makes a huge difference

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba has done it again! So amazing and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Set a schedule, come home to a mopped and vacuumed home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a gift and they love this product. It made life easier for them.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Thank you for taking the time to share your feedback about the Roomba S9. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit expensive but worth every penny, clean house happy wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bentley & Daphne are an extraordinary couple.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum (Bentley) & Mop (Daphne) are not only a cute couple, but their work is awesome. From how they map together, to how the tour the home together is a simply a robot romance that works. Little freaked out on how they know how to dock themselves after they clean. Will review again after owned for a year.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Finally, a good robot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than previous models. I think Irobot finally got it right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The WORST

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst robots I've ever used. They are noisy, dumb, clumsy and frustrating. I wouldn't give these to my enemy. Absolute trash. Please do not buy these. It is absurd how many times these things have gotten "stuck" literally in the middle of a room with nothing around them. They don't work unless you leave the lights on. The mop won't go over the thinnest of transition strips without protesting. The cliff sensors get dusty and cause errors, but there's no way to service/clean them without destroying them. The battery doesn't last long enough to clean two rooms. In the time it takes the vacuum to do my living room and kitchen, I could vacuum and mop it by hand 5 times over. They both take the most tortured paths around the house. My laundry room for example is long and skinny. Instead of making two or 3 long passes down the length of the room, they will zigzag along the width of the room. Driving for 6 inches, stopping, turning around, driving for 6 inches, stopping, turning around...on and on for half an hour when it takes me 30 seconds to vacuum that room and I do a better job. I literally cannot say enough bad about these. They have no redeeming qualities. iRobot ownership is only suffering, there is no joy to be had. They create more problems than they solve. There are no pros, only cons. Now that they're owned by Amazon, I can't wait to get rid of them. I've had them listed on Marketplace for months and nobody wants them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. It mapped the area and arranging the zones were easy.

    I would recommend this to a friend