Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4 out of 5 stars with 614 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the strong cleaning performance and ease of use of the Roomba s9+ and Braava jet m6 bundle, with many praising the combined vacuum and mopping capabilities. However, a significant number of users point to issues with the noise level, mapping inconsistencies, and occasional navigation problems. Some also mention concerns about battery life and the overall cost. Despite these drawbacks, many appreciate the convenience of the automated cleaning system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 614 reviews
  • Rated 5 out of 5 stars

    Roomba

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not longer worried about cleaning my apartment. My IRoomba do it for me .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The WORST

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst robots I've ever used. They are noisy, dumb, clumsy and frustrating. I wouldn't give these to my enemy. Absolute trash. Please do not buy these. It is absurd how many times these things have gotten "stuck" literally in the middle of a room with nothing around them. They don't work unless you leave the lights on. The mop won't go over the thinnest of transition strips without protesting. The cliff sensors get dusty and cause errors, but there's no way to service/clean them without destroying them. The battery doesn't last long enough to clean two rooms. In the time it takes the vacuum to do my living room and kitchen, I could vacuum and mop it by hand 5 times over. They both take the most tortured paths around the house. My laundry room for example is long and skinny. Instead of making two or 3 long passes down the length of the room, they will zigzag along the width of the room. Driving for 6 inches, stopping, turning around, driving for 6 inches, stopping, turning around...on and on for half an hour when it takes me 30 seconds to vacuum that room and I do a better job. I literally cannot say enough bad about these. They have no redeeming qualities. iRobot ownership is only suffering, there is no joy to be had. They create more problems than they solve. There are no pros, only cons. Now that they're owned by Amazon, I can't wait to get rid of them. I've had them listed on Marketplace for months and nobody wants them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iRobot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend.Easy to set up & program.A great timesaver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very happy with purchase. It works as per expectation. Needs attention sometimes, but it’s acceptable.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing reslly does clean well with no trouble!

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t picked up a broom or mop since I bought this package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 dogs that shed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great deal at the time of purchase and wanted to love it but with 4 dogs that shed it did not work for us

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Great Vacuum and Mop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum and mop. Works great to keep the house clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working great till the last update

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this set it was working good till the recent update gota send the roomba back to irobot for a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its expensive but it really works good especially in carpet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bundle

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the roomba works great and the braava jet completes the package. the app needs some work, make it simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robots for cleaning floors GREAT TECH

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and definitely does the job. We have 2600' + of LVP flooring with area rugs and that is a chore to "sweep" and "mop". So far this has been just what I hoped. And the home base and vacuum system to clean out the iRobot is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New robot

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still on the fence about it. Works great at times, then errors out.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, Gets the job done when ever you need it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with the vacuum but the mop Is so so. I dare it that way because it is a very expensive item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba named Brock

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been doing a great job so far. One thing is it doesn’t like our shaggy rug.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr Floyd

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba combo package is good but the vacuum is very powerful great on carpet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love love love it! Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Lots of Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it two stars because when it was working, it’s great, but I’m now on vacuum number 3 and mop number 2. Just brought the new bundle home yesterday the the robots are doing what the broken ones did that just returned a few days ago.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Romba

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product . Very helpful . Cleans all the details

    I would recommend this to a friend