Customer Ratings & Reviews

We love both of them when they both work fully. The vacuum work perfect and has no problems. The mop has a lot of connection issues and takes multiple resets to get it to work. We attempted to move the mop across the house (completely away from the vacuum), to get it within 5 feet of the modem. This didn’t work and we still have the same connection issues. When we can get it to work, it works perfect with no problems. However, the majority of the time we have connection issues and have to take an hour or two resetting it multiple times to get it to work. Again, the vacuum has no issues and we absolutely love it.

Great product cleans well but doesn’t clean areas that well

Very happy with the vacuum. The mop leaves streaks, but that's really my only complaint. Buy the vacuum. Don't waste your money on the mop.

So easy to use and it actually works! It’s as of a person is actually cleaning.

My floors have not looked better. Only downside is i hoped it was quieter so it could run in the nights as my family was asleep.

The Vaccum is great, mop not so much. Leaves streaks on our ceramic tiles.

After a couple of phases through the first floor of my house, it built a very good map of the area.Have not run a regular vacuum to see how well it has picked up dirt but from what I can see and what I hear when it cleans the dirt bin, it is doing a good job. Need to be careful of charging cables hanging down as they will get stuck in the roller. Still deciding if I should block off under end table to prevent getting close to cables. Was surprised when I had robot clean back room and my dog kept getting in the way for the direct route to the back room it went the long route to get to the back room to clean.

This is my second purchase of this product. The first one would not connect to wifi. Works well on both wood and carpet.

So cool device... Cleaning the house has never been so easy. We have set up the roomba on scheduling, so at it's set time it automatically starts, cleans the house and go back to it's home. The wonderful feature is that it cleans itself too, which is so convenient. I am planning to buy the 2nd roomba for second floor too. But would wait for some tim before I make another big purchase. Buy the combo and price is great than buying separate ones. 100% recommended.

EASY TO SETUP , took a bit to create map but given its large space . It did nice Job .

cleans and mops throughly maps the rooms and you can set the areas to avoid from the map very easy to setup

They look great and work very well. Im pretty impressed with the vacuum especially, love that it self empties the bin, and once the map of the home registers it really provides a lot of customization options. Works way better than my older iRobot vacuum. It is somewhat loud, especially when the bin empties. The mop is also good, very quiet. Does leave some streaks, so not perfect. Way better than the older bravaa mop.

The M6 mop so far has worked amazingly. The S9+ has been a TOTAL disaster. The second day after receiving my s9 it started throwing an error 31 code. Even after several factory resets it would not function and throw the error 31 code. I have since received a replacement, the replacement kept throwing an error that the bin wasn't in the vacuum even though it was. After a factory reset it would work for a little bit, then it too threw the error 31 code. After a factory reset, it went back to the bin not being installed error. Now it's stuck on the error 31 code like the original and no matter how many factory resets stuck on error 31. I even removed the battery and did factory reset and still stuck on error 31. I called iRobot support and since this was my 2nd time having issues they needed to "escalate" to their escalation department and someone would call back within 24-48hrs. After 72 hours of no callback I called them and they said I needed to wait for the call back. It has now been 96hrs and still no callback. This is the worst customer service I have ever received for such an expensive product.

Great cleaning for a robotic vacuum. Setting up mapping is tricky but once done works well. Suggest taking time to view YouTube videos before starting. This is the only issue I have had and it is not major if do so.

It acted a little funny straight out of the box. Very strong suction emptied into base great. Then in about 4 months it wouldn’t charge anymore. It 5 or 6 Ty from base and stop because it had no charge. I had a J7 before this and it worked great. So returned the S 9 and got the new J 7 combo vacuums then goes back out and mops. Love it

Vacuum and mop work great. We have three dogs and used to have problems with little drifting pet hairs. The Roomba is able to clean the whole house when we're at work and there are no pet hair problems now. The Braava is a great edition to save you time from swiffering the house, but isn't ground breaking in the work it completes.

This bundle really overcame my expectations: the vaccum robot does an exceptional job cleaning carpets as well as hard floors. And after that, the M6 goes mopping everything pretty well too. The only obvious inconvenient, is that are some places that they don't fit in to clean and then I need to do it manually. The the map work's perfectly and tha job they do is pretty decent.

Really good once you set it up. Let both the vac and mop do multiple runs on the mapping mode. It will make your life easier.

Cleaning house never seem so easy without these robot. Thanks alot.

I bought this product in good condition then I started to get issues with it a couple months later so I called Iroomba to find out they sold me a product that was considered good that was over three years old used in two other people‘s homes. I’ve only used this thing a couple times, so I decided to open it up to find dog hair all over the inside of it. After three hours of fighting with my Roomba over the phone I could not get any help so I went to Best Buy geek squad I explained the situation and they basically said there was nothing that they can do. I’ve bought so many robot vacuums and can’t see myself going back Through Best Buy or with. iRobot after this experience. I have spent a couple hundred bucks on a robot that lasted me a couple of months and I can’t do anything about it and I’m now stuck with it then loud noises this thing makes is crazy that it’s developed. I’ve spent out of $200 at bringing places to get it looked at And I can’t even buy the parts that it needs. I don’t expect a robot that cost $1300 brand new to act like this. I’m overall very disappointed, and about five hours into this and 200 bucks on bringing a places to get it looked at and even trying to get it fixed.