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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 615 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers consistently note the strong cleaning performance and ease of use of the Roomba s9+ and Braava jet m6 bundle, with many praising the combined vacuum and mopping capabilities. However, a significant number of users point to issues with the noise level, mapping inconsistencies, and occasional navigation problems. Some also mention concerns about battery life and the overall cost. Despite these drawbacks, many appreciate the convenience of the automated cleaning system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 615 reviews
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Roomba purchase and I am very please with them. The mapping feature has been very nice to be able to assign cleaning in certain rooms on a schedule. The auto empty of the vacuum is really nice. The vacuum itself is louder than I had anticipated, but that is due to is high suction ability. Price point seems a little high overall though.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. Great suction but has a problem going over area rugs without getting stuck. The mop part works approximately.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love these little gadgets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work 2 jobs, have a dog that sheds a lot, a 8 year old that loves to walk outside with no shoes on and a bunch of hard wood floor. Both my bravva and iRobot do so well with keeping up with my floors. I hate sweeping 300 times a day, so I set these off daily. Just make sure you follow the instructions on where to put it or your robot with do some crazy stuff trying to find it’s home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very impressive combination for vacuuming and mopp

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several earlier models of the Roomba, but s9+ is the first one that thoroughly impressed me. Finally I can schedule cleanings without the constant stops to empty the bin. And the Braava Jet m6 is a great companion that knows to mop after the s9+ vacuums. Together these definitely keep the floors free of dog hair and paw prints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer! I live in the dusty Southwest and my floors are always clean. Mapping is important... Dont worry about actually cleaning for the first 3 days, although the units will. First thing you need to do is do a mapping run for both units, seperately. 1 - Run vacuum on mapoing run, at least 3 separate times, over the first 3 days. You can run the mop directly after the vacuum, each time. IMPORTANT : use the "DRY PAD" on the mop for each mapping run. If either unit is not picking up a specific area, pick up the unit from the base. Carry that unit to the area it hasnt mapped, and place it at the mapped area's edge facing the unmapped area. Then start a mapping run, and it will enter the unmapped area and map it. Once mapping is complete, set scedule and enjoy clean floors. For the mop tank, with a wet pad, I use 20% Lysol with 80% water!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Clean floors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My floors have never been cleaner. Great mapping. My hall rug has tassels which causes iRobot to get stuck.

    I would recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 5 out of 5 stars

    Awesome duo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome combination duo. They work great once the mapping is completed you have a lot of flexibility with the zones . My only pet peeve is that the mapping is separate for both these units i wish they can both use the same map as they both are from irobot. But other than that they work great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Cool product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthy to buy. Way better than other products. Using it from last 2 months vary happy with the performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Mapping

    Rated 1 out of 5 stars

    Worst robot vacuum ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Robot vacuum ever. After running 5 map only runs without completion (caught/stuck/on a cliff), I gave up. I have owned 960 and i7. I wanted one for upstairs so I bought the new high end s9+ to replace the i7 downstairs. It was terrible. I returned the s9+ and bought the j7. Works like a dream. I love the obstacle avoidance of the j7 and the ease of setting off limit zones. 0 out of 10 do not recommend the s9+. Save your money

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Devices. Some issues.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both worked great out of the box. It took a few mapping runs to get the house mapped completely. The only issue is that some boxes were moved in the room that the vacuum is docked in and now the vacuum does not recognize where it is. It won't start new cleaning projects based off the map anymore. I am hoping a reset will fix the issue. We will just have to start the mapping process over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly fit in our lifestyle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba and Braava perfectly fit our life style, and are helping our room clean while we are out for work. Sometime Roomba needs help to remove obstacles, but once we learn to predict possible obstacles all is good now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to operate. May get stuck at times but other than that program it and off you go.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vac and Mop Is Worth It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Roomba before and loved it and bought the Roomba Vac/Mop combo. These are great products and really am happy with both - the little mop really was nice to clean the laminate wood floors

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome Duo to clean house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While expensive, the combo saves $100s. Both iRobot's work great. The s9+ has great battery life and can clean our home 2500+ sq ft per floor without recharging. The dirt disposal works fantastic and I only need to change once a month. The m6+ also works great. It does require you to load a pad and fill the cleaning solution, but a small price to pay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot Freedom - Roomba s9+ and Braava Jet m6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I died and when to heaven. I have been using Roomba Robot vacuums and mops since at least 2016. They only get better. It takes a while to learn the program (mapping) and map your house with the s9+ and braava jet m6. After that, setting up routine schedules really saves a lot of time times. The s9+ (9550) has great suction and works well on both my carpets, tile and wood floors. It is much quieter than the older models. I barely notice it and can run it in the same room while I'm working, if necessary. I really appreciate not having to bend down, pick up the vacuum, empty it and then return it to the base as was the case with my first Roomba 980 series (which still works like a charm - I have only replaces the battery once since 2016). The empty bin feature is my favorite!! The Braava Jet M6 is great and quiet. I wish they provided the a set of the washable pads with the initial purchase in stead of just the disposable ones.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    complex AI

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially worked fine. Significant issues with the vaccum. very loud but powerful suction. 2 of the 3 stars are for the brava jet mop which is excellent. software & appare not the best either. wish roomba stands up to the Roborock S8 Pro Ultra for competition

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Must have for large homes.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money and invaluable for large homes. Only drawback so far is that the two are not tightly integrated. They don’t share maps and I can’t say just vaccum the kitchen followed by mopping the kitchen. Bravajet doesn’t do deep cleaning if there is a stain on floor. It would be helpful if it has intelligence to do deep cleaning if a particular area has more stain than other.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Pretty good robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly good robot vacuum compared to the couple I used to own years ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed but it’s not perfect. The “keep out” zones don’t work all that well. I also expected it to learn the floor plan in a more efficient way. I’m disappointed in the mop. It’s great that the two can share the same map, but the mop cannot move from the kitchen and the entry etc if there is carpet in between. You have to physically move the Braava jet to have it clean each separate area. I would not buy this unless it’s on sale.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 4 out of 5 stars

    Good mop and vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but works well. Mop is amazing and vac has good suction

    I would recommend this to a friend