Customer Ratings & Reviews
- Model:
- JUA365
- SKU:
- 5615018
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the USB 3.0 to Dual HDMI Multi-Monitor Adapter for its ease of use, HDMI ports, and overall performance. Compatibility and size are also appreciated features. Some customers have expressed concerns regarding the price, driver installation, lag, resolution, and heat.
This summary was generated by AI based on customer reviews.
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well. Gives me problems with my speaker to my laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that your audio output settings on your computer are correctly configured to use the built-in laptop speakers or external speakers as needed. Try connecting the USB 3.0 adapter to a different USB port on your laptop to rule out issues with the USB port itself. In your computer's device manager or display settings, you can try disabling and then re-enabling the USB 3.0 adapter and audio devices.
Did not work with monitors - returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one monitor would work with this adapter. Item was returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The ability of a computer to handle multiple displays depends on several factors, including the computer's graphics capabilities, the operating system, etc. It's a good idea to check your computer's specifications to ensure compatibility and performance.
Not worth the time or money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to run two monitors from laptop. Did not work properly. Lag in display (assuming because of the usb aspect) and glitchy graphics for what did show up.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the adapter is not working for you. From what you are describing our customer support team may be able to assist with improving the performance of the video adapter. You can find our contact information at the link below:
https://en.j5create.com/pages/contact-us
I hope that you give us the opportunity to help.
Thank you,
j5create
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work! I am returning. It does not work and has cost me so much time. Everytime I turn the computer on I have to uninstall and reinstall the drivers. It is a joke.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Obtaining a device that is not working to one's expectations is unacceptable, we're sorry this has been your experience with the JUA365. It is possible there may have been security settings impeding the installation and if interested, we would love the opportunity to troubleshoot. If interested, support information can be located on the casing and a specialist will be ready to lend a helping hand.
Respectfully,
j5create
Did not get to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent about an hour on the phone with my work IT, as well as emailing j5create, and was not able to use.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Sarah!
I'm sorry to hear about this! We do offer a chat service and would be more than happy to help you get up and running! Please feel free to contact us again at either the information located on the back of your product box or on the contact us page on our website.
Thanks,
j5create
Display Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sevice did not work. It was not compatible as advertised.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows (Not compatible with S mode or ARM) or Mac platform. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance.
Item return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to use 2 screen hook up item will be returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB 3.0 to Dual HDMI Multi-Monitor Adapter requires proper functionality that entails downloading and installing a driver on a Windows or Mac platform with an available USB Type-A port
(USB 3.1/3.0 is required for 4K resolution). Drivers are available on j5create website under the "Support" tab. Thank you.
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money.. explicitly asked to f this will split screens; it does not… Again; waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand. Respectfully, j5
Item defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Pc did not recognize device despite having driver download and installation
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't work with an old Apple laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab.
Not plug n play
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED - Not plug n play. You have to go to the website and download the drivers.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The driver is automatically downloaded when plugged in a network environment. If the automatic download does not start, please install the driver manually on the homepage.
Dont buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This items stopped working after a few months, I am currently looking for a replacement
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Frame, to understand and troubleshoot the issue you are experiencing, we would need get more information from you to assist in resolving this. Our contact information can be found on our website under the "Support" tab. Sincerely, j5
Boo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device sucks. It didn’t display my screen multi like it said it would. Would not waste money on this!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Ralphy!
I'm very sorry for the inconvenience that this has caused you. This device does require a driver in order to work and we would be more than happy to assist you in getting up and running. Please contact my customer service department so that we can help. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone and ticketing services.
Thanks,
j5create
doesnt work with macbook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After trying several times to get this adapter to work we found out for the mfr website that it doesnt work with macbook pro yet.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Gadgetguy, We're really sorry about the dual experience on devices not working with your Mac. If in the future, you experience any issues with j5create devices, please reach out to support and a rep will gladly assist.
Respectfully,
j5create
Incompatible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work, Best Buy won’t accept returns. Doesn’t work with MacBook.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply and if you could please contact our support team by Live Chat or submit a Support Ticket, a specialist will be more than happy to lend a helping hand. Their information can be found on our website in the "Support" tab. Cordially, j5.
did not work so i cannot use both my earphones,spe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy it does not work with both my speakers and earphones. the reason for the purchase so I have expensive equipment I cannot use
No, I would not recommend this to a friendBrand response from J5create Team
Posted .One of the HDMI ports can output resolutions up to 4K, while the other can output resolutions up to 2048 x 1152.
Not Compatible with Macbook Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my MacBook Pro as described - Trying to figure out how to connect a monitor
I would recommend this to a friendBrand response from J5create Team
Posted .Hi,
To function the JUA365 requires that a driver be downloaded and installed from the j5create website. If you would like assistance our customer support team is available to help. You can find our contact information on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
Does not work with Catalina
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage does not work with Catalina. Save your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Dave!
I'm sorry to hear that you're having trouble with our device! If you would contact my customer service team, we'd be more than happy to help get you up and running again. We are compatible with Catalina, so we can walk you through the installation process. Our information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
Piece of Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. I had to return it. Sales person even tried it in the store.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Cindy, to further understand the issue with setup and what type of operating system the device will be on, please contact our Support Team and we'll be glad to assist you. We apologize for the inconvenience. Respectfully, J5create.
Do buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t not work for my Computer for what I was using it for
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand. Thank you.