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Customer Ratings & Reviews

Model:
100-97000000-02
SKU:
8955062
Your price for this item is $34.99
Clearance
The comparable value price is $59.99

Customer reviews

Rating 3.6 out of 5 stars with 1649 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers consistently note the Step Wireless Earbud Headphones' sound quality, comfort, and affordability. Many reviewers describe the sound quality as good, while others appreciate the comfort and fit of the earbuds. The price point is also seen as a positive aspect, with several customers mentioning that they are a great value for the price.However, some customers have concerns about the fit, battery life, and volume. Some find the earbuds to be uncomfortable, while others wish the battery life was longer. Additionally, a few customers have mentioned that the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,649 reviews
  • Rated 2 out of 5 stars

    They are not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not good. I am on my 3rd pair. Jabra told me to take them back to Best Buy for a credit. As of today have not done it yet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent cheap wireless headphones. Wasn't impressed with the sound. Returned and got a pair of Skullcandy xt free, worth the extra $

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broke 2x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the product and sound quality was broken. Contacted company and received a new product but then that product broke.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello AutumnLeaves84
      We are sorry to hear you had issues with your Jabra Step. Sounds like you must have received defective units. Thank you for your feedback. . We promise to ensure it goes back into our organization for review. We are always trying to better our product and your feedback helps.
      Jabra Jabra

  • Rated 5 out of 5 stars

    Gift for My sister

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my sister as she had broke her wireless beats. She love them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so love these headphones I don't have to find a place to specifically put them somewhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and love these. They work great at the gym. Awesome and everyone should own a pair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Better available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend these. Set up was difficult and wires are a pain to deal with. Spend the money and get better

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Mine

      Thank you for your feedback. We are sorry you didn't find our Jabra Step to be easy to work with. As a wireless company we try to minimize the cables and have cable management to help cut down on the cables getting in the way. We do offer a True Wireless headset that is probably exactly what you are looking for.

      It's an in ear bud style headset that can be worn as a stereo pair or mono ear bud. There NO cables at all. It comes with a charging case as well and is waterproof. You can pick this headset up at Best Buy as well or on their website here:

      The Jabra Elise Sport comes in two colors as well - the all black found here as well as the lime green / gray version.

      http://www.bestbuy.com/site/jabra-elite-sport-wireless-in-ear-headphones-black/5622121.p?skuId=5622121

      We promise to ensure it goes back into our organization for review. We are always trying to better our product and your feedback helps.
      Jabra Jabra

  • Rated 5 out of 5 stars

    Great set of wireless headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of wireless headphones easy to use and easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound with these headphones I'm really considering buying another pair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent products and services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products and services. representatives very knowledgeable and helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not a good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't stay on my ears and had a short in the wiring, brand new out of the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for wireless earbuds that don't break the bank these are for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work well!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for price paid. Work well. Charge lasts for while.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are basic for daily needs. They are a bit cumbersome and require frequent pairing with same device.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally did not like this earphones. It wasn't very comfortable, returned it within a couple of days

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If sweat it falls out of your ears. Microphone not good while driving.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones work great during workouts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great during workouts...no problem with them falling off.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earpiece broke before I even got to use it. Very fragile. Snapped apart while I was charging it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly. You don't have to worry about the cord getting in the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. The USB plug is small and is hard to plug in though

    I would recommend this to a friend