Customer Ratings & Reviews
- Model:
- 100-97000000-02
- |
- SKU:
- 8955062
Customer reviews
Rating 3.6 out of 5 stars with 1649 reviews
(1,649 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers consistently note the Step Wireless Earbud Headphones' sound quality, comfort, and affordability. Many reviewers describe the sound quality as good, while others appreciate the comfort and fit of the earbuds. The price point is also seen as a positive aspect, with several customers mentioning that they are a great value for the price.However, some customers have concerns about the fit, battery life, and volume. Some find the earbuds to be uncomfortable, while others wish the battery life was longer. Additionally, a few customers have mentioned that the volume could be louder.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while working out they are great!!!!!!
I would recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok will get it again not sure if I will recomen it to same body
I would recommend this to a friendRated 5 out of 5 stars
my husband loves them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband wears them to work out and he likes them.
I would recommend this to a friendRated 2 out of 5 stars
Didn't like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this item. The reception was not clear I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Replace Wireless Earbud Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my wireless Beats and I wanted to replace them. Except, I didn't want to spend more than $100 therefore I purchased these Jabra. They are okay but they seem flimsy and I didn't like how they felt in my ears. Decided to return them and purchased some Beats, again. Hope I don't lose them.
No, I would not recommend this to a friendRated 2 out of 5 stars
Good sound quality poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Design is bulky and falls out ears often, can’t get good seal.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great indoors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great indoors. The Bluetooth is scratchy and hard to hear.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Minime67
Thank you for your feedback. Have you tried testing out the other eargels? Sometimes if the device is not properly fit in the ear it will be tough to hear.
If you are still having issues with the Bluetooth being scratchy feel free to reach out to our product support group. They can help trouble shoot the issue with you.
Please feel free to contact our Support team so you can start the communication:
http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
We are sorry our product did not meet your expectations and we appreciate your feedback. We promise to ensure it goes back into our organization for review. We are always trying to better our product and your feedback helps.
Jabra
- Pros mentioned:Sound qualityCons mentioned:Battery life
Rated 3 out of 5 stars
Great low end blue tooth ear phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to work out with. The first pare I owned, I had to return. I used them a week and they simply stopped working at the end of a half hour workout. I thought the batteries died, but after recharging the earphone, I couldn't turn them on agin. Best Buy replaced them with no problem. Pairing the device to my iPhone 6 was easy (I'm 49). The earphones appear kinda bulky and you wonder if they'll stay in your ears. They do. I sweat a lot and they stay put. The control button seems cheap. Hard to feel where volume control and the function buttons are while they're in you ears. Sound quality is good. They're not Bose, but I like them. Low end and highs are acceptable. I have yet to run the batteries down in my 90 minute workouts. Range of the blue tooth is good, too. I leave my phone with my belongings at Snap Fitness and the signal is strong enough to cover the whole facility. I rated this product a 3 because I did have to return my first pair. Otherwise my rating would have been a 4. I was very surprised at how they sound.
I would recommend this to a friend Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable on ear and sound was terrible. Returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke on 2nd Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was poor -- very tinny/bad bass. But the main problem was they stopped working the second time I used them--just stopped about 20 minutes into a run. Plugged in overnight to ensure it wasn't just a dead battery, but couldn't ever get them to work again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I opened the headphones they didn't work and Best Buy wouldn't exchange or refund them because it had been 17 days since I bought them. Not happy with Best Buy's return policy at all. I will think twice before buying something from them agsin
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not read reviews before I bought as it was Jabra and it is USUALLY a great brand. Crackling from the beginning and horrible if you get a call. Tried to use twice. Back in the box but did not get a chance of 14 days to get back to return.
No, I would not recommend this to a friendRated 1 out of 5 stars
They are uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In addition to being uncomfortable I've been asked several times by people next to me at the gym, and even once on an airplane if I could turn my music down. Apparently there is as much music bouncing out as there is into my eardrums.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for running, and I tried all of the different ear pieces and none of them work. They do not stay in your ear at all. The design is very awkward. I returned them and bought Samsung Level, which work great!
No, I would not recommend this to a friendRated 1 out of 5 stars
Hate them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t pair them with my phone. I’ve tried. They’re horrible. They’re not expensive but they were more than $10. Go figure that I can’t find my receipt. I guess I’m stuck with something that doesn’t work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Spend More, Low Quality (0-Stars)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since purchasing these, they rarely get picked up by my iphone 7+ bluetooth. I spend 10-15m. every single morning at the gym, attempting to connect to my phone. It rarely ever happens. Waste of time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it offers the security around your ears while working out , the music and sound sometimes seemed to get drowned out and if connected to Bluetooth for calls, it was impossible to hear on the receiving end.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste not. Want not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total waste of time and money. Luckily I purchased the replacement plan. The fell apart on first use. They were not comfortable. What more can I say? Returned immediately
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Geekwannabe - We were sorry to read that you had troubles with your Jabra Step. If you ever have a question or concern about a Jabra product, we hope that you will take the time to reach out to us directly, either by phone or by completing the web form found at https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We want to be sure that you thoroughly enjoy your Jabra purchase. Thank you.
Rated 1 out of 5 stars
Very poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of trash stopped working within a week. First the earpiece fell off and then it stopped paring with my phone even when fully charged and when the Bluetooth on my phone turned on
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Fakiny,
We are very sorry to hear you had issues with the Jabra Step. Sounds like you had a faulty unit. You can reach out to our product support team and they can trouble shoot it and possibly send out a replacement unit.
Please feel free to contact our Support team so they can look into this: http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
Again, we are sorry our product did not meet your expectations and we appreciate your feedback. We promise to ensure it goes back into our organization for review. We are always trying to better our product and your feedback helps.
Jabra
Rated 1 out of 5 stars
Dont cheap out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.get a better set of headphones. these did work right out of the box, but volume and sound quality was lacking. I ended up with another brand (Bose) and like those much better.
No, I would not recommend this to a friend
