Customer Ratings & Reviews
- Model:
- JSG-0304B
- |
- SKU:
- 6549214
Customer reviews
Rating 4.5 out of 5 stars with 166 reviews
(166 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Explorer 300 Plus Portable Power Solar Generator's impressive battery life and charging speed. The solar panel is well-received, and users appreciate the product's portability and overall performance. Additional benefits include its compact size, lightweight design, USB-C ports, and a generous warranty.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Back up power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for camping and power outage emergency’s. Also holds charge good well off
I would recommend this to a friendRated 5 out of 5 stars
Power Bank
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for so many things. I used this for my air compressor, tv, ps4 and to charge my dewalt tools.
I would recommend this to a friendRated 5 out of 5 stars
Solar Generator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for camping and other outdoor adventures!
I would recommend this to a friendRated 5 out of 5 stars
Amazing price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for this combo! This truly was the “Best Buy” for this!
I would recommend this to a friendRated 3 out of 5 stars
Solar panels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the solar panels to charge the jackery
I would recommend this to a friendRated 5 out of 5 stars
The best purchase ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing for all outdoor work. I use it in my camper for everything.
I would recommend this to a friendRated 1 out of 5 stars
Died in less than one year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed directions for use and maintaining battery but in less than a year if became inoperable. Spent weeks with Jackery customer service with repeatedly answering same questions to different personnel with no luck in recovering battery. Never got a single use out of it and it was pretty expensive compared to standard UPS options.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Hi Customer,
We’re very sorry to hear about your experience and the issues you’ve encountered with your Jackery unit. We completely understand how frustrating it must be to spend time troubleshooting without seeing results, especially with a product you trusted for reliability.
Your feedback is important, and we’ve shared it with our product and customer service teams to help improve both our products and support process. While we regret that your experience has been disappointing, we encourage you to reach out again at 📧 hello@jackery.com
or 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) so our team can review your case and explore any possible solutions.
We truly appreciate your patience and your honest feedback — it helps us do better.
—Jackery Customer Support
Rated 5 out of 5 stars
Jackery products are A-Class!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great backup power device.........................
I would recommend this to a friendRated 5 out of 5 stars
Generator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a month old good so far but solar charge is slow
I would recommend this to a friendRated 5 out of 5 stars
Solar generator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a christmas present. Handy to have for short power outage.
I would recommend this to a friendRated 3 out of 5 stars
Wouldn't charge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started off good. But wouldn't charge again with our truck or with the solar pad. Leaving us stuck at the end of our trip.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Solar panel
Rated 5 out of 5 stars
Jackery Generator Works Great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This generator does everything it is supposed to do and does it very well. There are two USB-C ports that charge your devices at a high-power rapid speed such as your phone or tablet. There is a 120-volt outlet that you can connect your laptop or other devices that require household power to it. It is supposed to be a genuine sine wave which I think is much better for devices than a simulated sine wave like on other units. There is also a 12-volt car port. Not sure of a good use for it but it is there. I started off charging the device with the included 120V power cable. This took about 2 hours from empty to full. When the battery ran down to empty after using it, I tried the solar panels. In normal daylight it did not charge at all. I had to put it into direct very bright sunlight and was able to charge it in a few hours. So, the solar panel does require bright direct sunlight to work at all. The solar panel does include snaps and a magnetic flip to keep it nice and folded which works well. I tested it by connecting a gaming laptop to the 120-volt port, a phone and tablet to each of the USB-C ports, and a radar detector to the 12-volt port. With all of those connected and in use, I was able to get around 3 hours of power to everything until the battery ran out. The display shows the input watts and remaining time to a full change, the output power being used and remaining run time, the percentage of battery remaining, and some other diagnostic information. Everything here is useful and well laid out. This generator does have the ability to connect to an app on your phone. It was very easy to connect, however it requires that you create a Jackery account before you can use the app. I don’t understand this as there is no reason why an account should be required to use it. The app is basic. It shows all the same information that you see on the screen. Assuming you are near the unit, you can just look at that. The only real case I can see this being useful is if you are charging it outside and want to check the progress from inside wherever you are. There are a few settings you can change in the app, but I found that the default settings were fine. A nice app that works well but doesn’t serve much of a purpose. My biggest complaint is that the display automatically turns off after a short amount of time. You can keep it on by double pressing the power button while the unit is on, but you must do this every time. I wish there was a way to just set it to always stay on. There is a fan built in to cool the unit. It is a tiny bit loud indoors. Nothing obnoxious though and you probably wouldn’t even hear it outside. A great generator that works great and that I highly recommend to power everything.
I would recommend this to a friend Rated 2 out of 5 stars
Doesn’t charge well with solar panel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, solar power doesn’t effectively charge it. Full sun and only got between 20-24W charge, said 99hrs to full.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear that you're experiencing difficulties with the solar panel charging.
We understand your frustration, especially when you're expecting a quicker charge time. Several factors can influence solar panel performance, such as weather conditions, panel positioning, or even the angle of the sun. We recommend ensuring the panel is positioned at an optimal angle for maximum sunlight exposure. If you're still encountering issues, we'd be happy to help troubleshoot further.
Please don't hesitate to reach out to our support team at hello@jackery.com or contact us at +1-888-502-2236 (Weekdays 9AM–5PM PST). We want to ensure you're getting the best performance out of your device and will do everything we can to assist you.
Thank you for choosing Jackery!
Jackery Team
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Portable, solar and great for camping
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can be sure that my camping trips are now fully equipped by adding to my gear this solar generator. Three basic elements: 1.- It’s portable (compact size) and with solar panels that can be folded for travel. In the back of your car with a total volume (inclusive of panels): of 10 in x 9 in x 13 in. 2.- It’s light, under 11 pounds, 14 including pannels and wires. I agree that this is not okay for backpacking camping but light enough for a weekend trip with your car. I also used it for a short trip to fly my drone and to charge batteries while I was flying. 3.- It’s solar. This means that no noise during functioning: charge or usage and powered by the sun (free power!). As a first-time user, I downloaded the Jackery app and created my account. With the same process, I registered my product which serves to extend the guarantee period. This is obviously a first-time connection to your wireless network that will configure the connection between your generator and your phone. After that, in the camping spot, the connection is via Bluetooth. The app is free in the Play Store and quite fast to download. Not impressive for added functionality, similar basic info (% of remaining power, input power received, and output power) can be found in the generator screen but is more comfortable to have it on your hand. Despite also being a source of publicity from the manufacturer (also called: “information about other products”), I recommend downloading it because of its simple display of information. With 300 w power, I obtained what I intended, I was charging my phone and tablet once a day, and I was powering the air mattresses and some small camping LED lights during the night. From a power perspective, after receiving the generator it was charged in the box at 40% and I tested that with a 35w LED light that stayed on for the entire night (7 hrs). Once empty, for the first trip I fully charged the unit at home from the wall AC outlet and it took me a couple of hours (2hrs 3 min) from 0 to 100%. Once in the camping, I did not have much sun during the weekend, only a few hours and with some clouds so the 40w solar panels only recharged the generator in around 15%. With all in and out, I returned after two days with more than 50% battery on it. I understand with some additional tests at home, that charging it with the panels requires some attention to the details. The exact position and exposure to the sun have a big impact on your recharging time. I observed that the recharging speed can be different if you are looking for the perfect exposure to the sun, and that means full exposure of all panels and angle of inclination (in my experience is better for some incline that flat on the floor). One small complaint. If you read the instructions (yes, I did it), this is defined by the manufacturer as an “indoor use only” (manual pg 11). I think that this means that you should keep it inside the tent and for that reason they could consider that is ok to have all electrical outlets exposed. I think that inside a tent, still counts as being a piece of outdoor equipment and I would appreciate having electrical ports protected. I imagine that is decided in the benefit of weight but I hope that is not affecting the years of service. I appreciate however that the 3-year standard warranty can be extended to 5 (2 more) after registering your product, this should be an indicator that the manufacturer trusts its product. Final note, this is a 300w generator, which means that the number of devices and the power that you will be able to obtain, in the best case scenario and fully charge, is exactly that. The power, the size of the generator, and the solar panels are designed for exactly that specification. For other types of usage or a different type of camping, going to glamping, perhaps you could consider other bigger models. As they say, each tool has its purpose.
I would recommend this to a friend Rated 1 out of 5 stars
Have to keep plugged in
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged this battery fully. It’s 3am and the power is out. Went to plug in the aquarium and the battery is dead. This means I have to keep these plugged in at all times if i want to use them. These are expensive and its crazy to me these dont hold a charge.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer, we're sorry to hear about your experience. One possible reason the battery didn’t provide power to your aquarium is that some low-power devices may not be recognized by the power station. If the power consumption of your aquarium equipment (such as water pumps or heaters) is too low, the unit might not detect it and therefore may not output power. To troubleshoot, we recommend trying to connect an additional device with slightly higher power consumption (such as a small lamp above 10W) along with your aquarium equipment to see if the power station starts supplying power. If the issue persists, please contact our customer service team as soon as possible so we can assist you in resolving it. We truly appreciate your feedback and are here to help (Customer Service: hello@jackery.com / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team
Rated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Solar takes days to charge.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear Customer ,
We’re sorry to hear about your experience. The E300 Plus paired with a 40W solar panel can charge via solar, but charging time depends on sunlight conditions—smaller panels like 40W will naturally take longer.
For faster charging, using AC or car charging is recommended. If you have any questions or need tips to optimize your setup, please reach out to us:
📧 hello@jackery.com
📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST)
We’re happy to help!
Team Jackery
Rated 1 out of 5 stars
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is no worthy, it took 2 days to half charge, will look for a better one
No, I would not recommend this to a friendRated 2 out of 5 stars
Battery didnt madt long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wansnt what i thoght ut woukd be bssknebfmsisdbns
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer, firstly, thank you for choosing Jackery for your power needs. We would like to extend our sincerest apologies for the frustration you have experienced. Jackery is committed to providing the best possible experience for customers and would like to address any concerns you may have had. We want to take this opportunity to express our commitment to resolving any issues. Please understand that your feedback is crucial to us. It is the lifeblood of our continuous improvement and helps us to refine our products and services. Our customer service team is here to assist you and please feel free to reach out (Customer Service: hello@jackery.com / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Team
- Pros mentioned:Battery life, Charging speed
Rated 5 out of 5 stars
Very handy battery generator
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I haven't had a chance to take this handy little unit out into the field yet, but I can tell from playing around in the back yard that it is going to be a great addition to the not-so-rugged camping setup as well as my tailgating setup for football season. The package comes with the generator itself, the solar panel, a wall plug for standard charging, and the cable you need to hook up the solar panel. As expected, charging from the wall is significantly faster than charging solar, but when the wall is no option, the solar will provide some decent power. It will definitely soak up enough power to keep the generator battery full while charging a phone. The unit itself has on/off switches for each connection method as well as a screen to show how much time it has left based on the power you are using. I tested it out with a TV and a Fire stick and my phone's hotspot for tailgating and it said it would last for just over 3 hours. I didn't run it down the entire time, but with solar helping supplement the power this should be more than enough to run a TV for a tailgate and watch your rival's game before your team plays. If you're going camping and want to keep your bluetooth speaker and phone charged up, this will last you several days for sure even without the solar panel. Great as a backup generator for bad weather if you need to run a few reptile enclosure heating units as well (I have a few snakes and other critters that need heat!)
I would recommend this to a friend - Pros mentioned:Charging speed, Overall performance
Rated 5 out of 5 stars
Reliable Power On-the-Go
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It charges from 5% or lower to full in just 2 hours using wall power, which is impressive. The solar charging is slower, as expected, but still effective. Overall, it's a handy and reliable device. My first unit from the store was faulty, but after exchanging it, the new one has worked flawlessly. It's performing exactly as advertised, and the companion app is great for monitoring solar input. Though I live in a sunny area, I find myself using wall charging more due to convenience. However, if I were outdoors for longer stretches, the solar panels would certainly get the job done.
I would recommend this to a friend












