Customer Ratings & Reviews

I have had the Jawbone Up2 for a week and i couldn't be happier with it. It does everything exactly as it should. Battery life, syncing, tracking and sleep all great. I have no issues that i have read in other reviews such as changing to sleep mode, it easy with no problems and works every time. Also the fit is great and taking off and putting on is very easy.

My husband and I both started with the original up. I never had any problems with it but my husband did (got 2 replacements neither of which worked and eventually got the 2). I've had mine a couple of weeks and at first it was fine. However recently I've had problems. When running it appears sweating too much causes the band to vibrate rapidly and switch between sleep and active modes. Now I'm experiencing a problem where I spend about 15 second tapping the band and cannot change modes. Additionally, if the band isn't just right on your wrist it doesn't activate and count the steps. It's hard to get it to fit firmly and clasp it. My husband has had extreme difficulty with customer service (another story) and its not worth trying to resolve the issue through support. At this point I'm switching to something else. Bottom line: not worth the fuss. Once you have one problem they will continue.

I love all the tips the smart coach gives because it helps keep me motivated. And I have learned some health facts that I didn't know. The links provided by the smart coach allow you to learn even more. My biggest disappointment with this product is how inaccurate the step counter is. It doesn't count anywhere near the amount of steps I take. For example, today I walked 2.25 miles on the treadmill, averaging 3.9 mph. My height is average. The UP2 said I only took 1600 steps in that 35 minutes; it should have been closer to 5000 steps. As a teacher, I'm also pretty active through the day, moving around a lot and rarely sitting down. At the end of the day, I barely have 3000 steps. Since I started wearing the UP2 two weeks ago, I still have not hit 10,000 steps. I have never had a problem meeting this goal with other step counters. Because part of what keeps me motivated is beating my goal each day, it is frustrating not to know whether I have even come close. Despite the UP2's inaccuracy as a pedometer, it still is a pretty good product because it has the motivations each day and a pretty accurate food log. The sleep tracker is also helpful.

I got one for me and one as a gift for my partner. I noticed right away that the band does easily come off because the clasp is poorly made. There's no lock to keep it secure on your wrist. I returned mine after a few days because I also found it hard to switch modes by tapping. After only a week of having it, my partner lost hers. It just came off her wrist while she was at the mall and didn't even notice it was gone until a couple of hours later. I should've listened to the other reviews and stayed away from this activity band.

i had the up24, and like it a lot, but then it came off easily sometimes. i had eyes on this for a while, and i like it !

I beg you, do not buy a Jawbone Up2. I have had mine less than 3 months and already the vibration feature has stopped working. It is far from durable and is completely beat up from normal use in less than 3 months. It is faded, scratched up, and has significantly stretched out. The touch interface is lousy at best. Sometimes I have to slam on the thing to get it to respond. While other times, it barely taps ANY surface and it just goes to sleep! The button on the Up24 was much better. The software is horrendous and has not been working now for two weeks and they do not seem to care. I continue to reach out to customer support whenever I have issues, and it takes them DAYS to respond. By then, I've found a way to fix it myself. The software does not play nice with third parties and is extremely limited. The Smart Coach is disappointing as it simply just repeats itself after about a month or so. The tips are not helpful, and it continues to give me the exact same challenge every day. Lastly, the strap is frustrating to use. If can’t latch this thing in the dark, you need to rethink your design. I can think of one nice feature, 9-10 days of battery life. Overall a huge disappointment and I am switching to FitBit.

Have had both a fitbit flex and fitbit charge and there is no comparison. I gave away flex when I got the charge and then somehow misplaced the charge. A friend of mine has the jawbone first edition and loves it so instead of getting another fitbit I thought I would change brands especially as I had just recently purchased an Iphone 6. I am so disappointed in this product. The band is impossible to put on, I still have to get help, that is for starters, second the tapping is just a pain and I have put it into the wrong mode (stop watch and running are very similar), third it is NOT accurate in its step measurement. I have pacer on my phone and it records way more steps then this UP2 does, and I don't always have my phone on me and still it reads higher numbers. I would never have purchased this wristband if I had read the reviews first. The only thing going for this UP2 is the size. I liked everything the fitbit flex did but did not like the size. I plan on returning this and going back to my fitbit. Very disappointing.

I enjoyed the UP24 and this does everything it did with some improvements. The smart alarm is the best feature. I really have found it life-altering to always wake up during light sleep rather than hitting a snooze all the time. It took a little effort to learn the new clasp and touch control. I am not having any difficulties with either. I feel they are an improvement over 24. I completely forget I'm wearing it except for the reminders I've set.

I absolutely hate my new band. I used to have an UP24 (for almost a year) and I couldn't go anywhere without it. It was wonderful. Then, it suddenly stopped working, and I was told it would be 4-6 weeks before they could send me another one. I decided to purchase an UP2 in the meantime and instantly regretted it. It switches modes on me constantly, often shifting into sleep mode when I run, shower, or even shift positions on the couch. That MIGHT be OK if it actually responded when I want to switch modes. But sadly, no. I look like a crazy person tapping my band dozens of times before I can get it to respond. This new product is absolutely rubbish, so shame on Jawbone for putting it on the market as an upgrade to the wonderful UP24.

I picked up my Jawbone Up 2 activity tracker a couple of months back when I saw it on sale (probably close out since they updated the band style on the newer model due to problems with the old band coming off unintentionally). It's been interesting watching what it says I walk and how much I sleep, but it doesn't seem to be right on. I am a CNA2 at a local hospital and I mainly picked it up because I had been wanting to know how far I walk on a daily basis. Turns out it's several miles walking around the unit of our hospital. Also turns out that several other CNA's and RN's have activity trackers, although theirs were more expensive than my Jawbone Up 2 and are likely more accurate. For example, one of the RN's wears a Samsung Gear Fit which can be set to walking, running or driving mode so it knows what you're doing. She sets it on walk and we both start out our shifts at the same time. By the end of the day, hers is registering double the steps taken and distance traveled than my Up 2. Results are similar when compared to the activity trackers of others, however, some of them which have GPS on them I believe are also inaccurate and over inflate distance traveled in some cases due to the GPS watching distance from here to there. Secondly, this tracker supposedly tracks your sleep; I get reports in the morning that tell me how much I slept and allege how much of it was supposedly "sound sleep" and how much of it was "light sleep" and how many times I work up during the night, how long it took me to fall asleep, etc. My first clue that something didn't seem right was that it told me it usually takes me 10 minutes to fall asleep. I have a hard time sleeping so maybe once in a while, but not usually. One night I forgot to put the band on at all and it laid on top of my cell phone all night and it still tracked sleep and told me how many hours of sound sleep, light sleep, etc. that I got that night. That was my next clue that this thing just doesn't quite know what its doing although you could do worse I'm sure. The feeds that it sends to your phone via the Up App are relatively interesting and I have to say one bonus of wearing an activity tracker is that it does encourage you to take the stairs rather than the elevator all the time and that kind of thing, when you're trying to hit your distance goal. But, I've probably hit it far more times than the Up 2 says I have because I don't believe that it is accurate. I got mine on an excellent sale so its hard for me to be too upset about that, otherwise in all honesty if I had paid full price for this I would probably have either returned it to the store or be living with buyers remorse. You can do better but better is probably double the cost of the Up 2. The old adage that you get what you pay for isn't always true, but this is one of those times when it is it seems. I'm eyeing the Samsung Gear Fit that my co-worker has now, which also connects to your cell phone and can interact with your text messaging, let you know if you missed a call, tell you the time, and has customizable bands which can be picked up quite affordably so if one breaks on you its not the end of the road whereas the Up 2 band seems to be pretty solidly attached to the activity tracker so I'm not sure what you'd do other than buy another one if the band broke. For now I'm still wearing my Up 2 because its the best I have at the moment.

Clasp has come loose 3 different times. Laying in the street I was able to find it. Laying on the floor of ny car but today was the last time, in my yard. I don't have money to throw away. I owned it for 6 days.

Must say I am disappointed with this band and myself. It does state that it tracks meals and nutrition but in no way do I a see any monitoring of either of these. Also not as accurate as I would have hoped. I did not purchase a warranty since I apparently had too much faith in the equipment but now a month after having my tracker, the band has broken, in the most random part of the bracelet nonetheless, which is crazy because the band is pretty flexible. Like I said disappointed in the product and myself for not getting the warranty. Now i'm down the cost of this worthless bracelet .

This is a great activity tracker for anyone who wants to measure how much they move (or not).

Although I received my UP2 as a gift with the purchase of my Note, I was not very satisfied with this product. I wore it for a couple of days and developed a rash on my wrist, not sure if it is the product or from sweating.

So far I am completely happy with my purchase. This is the first tracker I've ever bought, and for 20 bucks you can't beat it. I was a bit disappointed when the app wasn't syncing for a whole day, but they resolved the issues and I haven't had anymore issues since. It seems like it updates by the minute, and I feel like its fairly accurate. It's a lot better then having an app on your phone that's supposed to track you. I also really like the smart coach on the app. It gives you easy to follow tips, and a lot of useful information to help you amke your goal. Its also fairly motivational, and keeps you up to date on how far you've gone. Overall I would recommend this to anyone.

I am liking this tracker so far. The UP app is great and has great tips for staying on track. The only problem is that the clasp easily comes off, but Jawbone has provided a clip that now holds it in place and they sent to me for free.

I recently purchased an UP2 to replace an older UP that decided to die on me with no warning. Although I read reviews from people complaining about the clasp and the double tap, I went ahead and purchased the UP2. Sadly, it's now lost somewhere on the golf course. I should have heeded the advice. If you're actively moving your arms with the band on, it may disengage without warning. I think I'm ready to try another brand.

Having had the Up24 previously, I upgraded to this one when my other one broke. This is not new and improved in anyway. In fact it is an inferior products. You cannot calibrate steps so you know how many steps you've taken, but not how far you've walked/run. You cannot turn on the activity tracker on the device, you must do it on your phone. To turn on/off the sleep mode, you must tap the band twice. Well, it never does it the first time. I stopped tracking sleep because sometimes I would tap 20+ times and it still wouldn't work. Though, during the day, I would occasionally bump it and it would activate the sleep mode. My biggest complaint, however, is that the band would not stay clasped. This was irritating because the feature I liked best was the smart alarm. However, since I never knew if it would stay on my wrist or not, I had to also set another another alarm. It would also come off during the day until ultimately, one day, it came off and I didn't notice right away. Now it is lost forever. Money down the drain - 2 months after I bought it. Don't waste your money on this, like I did.

Similar feedback as other reviewers. Do not recommend purchasing until Jawbone fixes the clasp. The positive: the band is light and stylish. The negative: because the band is so light, you do not feel it when it falls off. I lost mine after 4-months. I will be replacing it with another brand.

Do not buy this band until they fix the clasp. My first one lasted a couple months and my second 2 weeks. You might as well tape a $100 bill to your arm and keep using the same tape until it disappears