Customer Ratings & Reviews

This product broke after a few months of light use. It is under warranty and Jawbone has admitted that they need to replace it. I have been waiting over 3 months for a replacement. After continually trying to follow up, Jawbone has now stopped replying. Worst customer service ever.

I paid $40. That was a fair price but I prefer better quality.

I initially purchased this band on 4/23. Luckily, I paid for the Best Buy protection plan, because I am now onto my second try. The first band was very finicky, and the double-tap to switch modes was extremely difficult. After about a month of use, the band began to un-pair itself almost daily. Not difficult to redo, but this is a major annoyance, and I don't experience with any of my other Bluetooth devices. I eventually just took it back and exchanged through the replacement plan. The double-tap to switch modes was much improved on the second device...I assume Jawbone made a change after their initial production. However, after about a week, I began having the same issues with the device un-pairing. There is no pattern...sometimes randomly during the middle of the day, and sometimes overnight. No data is lost when this happens, but for a $100 bracelet, I am not willing to deal with this. I am currently trying to send the device back to Jawbone for a refund. Pros: Sleek design, low-profile, water-resistant, battery is decent Cons: Constantly un-pairs from phone, sleep tracker is extremely inaccurate (there are many times where I know I was awake, but it is not recorded as "woke-up x times".

Very comfortable and the look is unobtrusive. I am able to wear to the office everyday. The battery life is pretty long, about 8 days, so I don't have to worry about recharging too often. After about 3 months of normal use, the band broke and I was no longer able to wear it. Since it was before the one year warranty expired, Jawbone customer service was very helpful. They shipped out a new replacement quickly and provided a return label for the defective band. I have had any issues with the clasp so far.

I had tried various styles of the "activity trackers" this was one of the better ones that had an adjustable app input. Meaning if there is something that the tracker can not "track" you can add it manually. I went with the gray version but it discolored after several days. the clasp can be a little hard to do at times and on two occasions it came off.

Broke after 2 months. returned to the company. took 3 months for replacement to get in and it broke after 1 month. i am yet to receive a replacement or hear from the company. they are a rip off.

This is the replacement up band after the original one broke. This one is no different. The band broke after using it for a couple of times. My original UP24 is still sturdy. Don't get this one..

Would not recommend on my third replacement and still have problems . Gave up on it and threw it out. Would not purchase jawbone again

This is by far the worst product i have bought, it broke 2 times in warranty, and guess what they are not replacing it anymore

I was initially a little wary of this product from Jawbone as the delay on Up3 had me concerned. I purchased it from Best Buy the day it launched and have really been impressed. The design is small and sleek - much different than the Up24 (which I didn't care as much for the design). The BT functionality worked perfectly from the start. I still think the best part of the product itself is the App experience - which they must have just updated as the food, sleep and insights engine (I think they call it smart coach) is vastly improved. This is where the experience is far superior to some of the other brands in the market. I'm excited again about Up3 - which I'll have to decide if it's worth buying since I just got an Up2. And Up4 is coming with payments, which would also be really exciting but no date has been given yet.

This is so much better than the very first jawbone up band. This one is adjustable and I can get a much better fit. The battery lasts longer and is easily rechargeable. I love that it will track my sleeping habits and tells me how many steps I've done. Great product.

I received a thin band instead of a solid band. It broke can 28 days. Jawbone did replace it.

I love the tracker, love it because lightweight, clasp keeps coming loose. Lost it once for Five days. I bought a tiny o ring seal and put it over the clasp. Nice snug fit and clasp can't get loose anymore. Jawbone should redesign.

Never stays closed, falls off--now it's lost.!!!!!

I'm a fan of how this version of the UP band is smaller and seems to be designed with more durability in mind. It MOSTLY has the same features I am used to (do not need a heart monitor or AMEX chip) with one exception (a bad one, IMO): the Stopwatch feature now requires you to use the app. I was OK with the app needing to be replaced, I am OK with you no longer being able to calibrate workouts (was off on a 6.08 mile walk by 0.03 miles according to the GPS breadcrumb app on my phone), but the tap-a-few-times-to-wake-up-and-change-modes seems lame. I've inadvertently put it into Power Nap mode already.I like the overall look except for the ugly imprint (I'll get used to it). All in all, it's still a pretty cool gadget and the shortcomings are not enough to make me defect.

I have really liked the UP2. It does have a few downfalls: -the clasp is a little difficult to put figure out but its the same as some watches (although it has come undone twice now which makes me nervous) -you can't switch from active to sleep and back unless wrist is perfectly horizontal (although sometimes it'll switch randomly back and forth when doing a boxing workout) BUT the app is SO GREAT that I overlook these annoyances.

great for tiny wrists has a longer than normal battery and is so light you dont even realize its on. this functions well with the note 3 and pc.

I had the original Jawbone UP. I went through a few bands, but didn't worry because I had the warranty to replace them each time. Then I got the UP24. No major complaints, I liked the new features. When the UP2 and UP3 came out, I thought I'd "upgrade" to the new model. I can't speak for the UP3, but the UP2 is TERRIBLE! It is nearly impossible to change between modes the first time you tap the band. It isn't nearly responsive enough, and you are literally sitting there tapping your band trying to toggle between modes for 20 seconds. However, the magnetic charging port on the underside of the band always activates with electrical current from the sweat on my wrists when I'm running, so the band changes between modes (INTO SLEEP MODE) when I am running! The new clasping mechanism not only comes undone easily, but it catches on sweaters, shirt sleeves, and especially my HAIR to the point of ripping it out! Also, the UP2 did away with the easy "timer" mode ability of the UP/UP24 bands. With the UP2, you have to enter timer mode FROM THE APP on your phone, completely defeating the purpose of using your band! Same goes for the "napping" mode- you have to enter nap mode from the app instead of a quick button push on the band. Don't even get me started on how mad I am that the band STILL doesn't include the time. Don't waste your money on this model. Either get the older models (now discontinued on Jawbone.com) or get a FitBit.

The band did what I wanted it to, but the band needs a secure clasp. Had it for just under 2 months before it fell off my wrist. Never heard it and land. I would only buy it again if the change the clasp. The app is Stijl useful without the band for other features except step accuracy.

The best in class fitness/activity tracker combined with the best app. Jawbone is always looking to improve this product. They came out with a firmware update about 1 month ago that enables automatic sleep tracking (instead of manual setting it up every night) and I was told that they are currently testing another update to further improve the product.