Customer Ratings & Reviews

The band is of poor quality and there is not replacement band available. Worst product and waste of money.

No real way to track anything on the device itself. the band broke within 2 months. Avoid.

I was not able to put the thing on and take it off, so I gave it away. I didn't hook it up right so it was not reading accurate.

After only 6 weeks the band tore in 2 places making it unable to be worn.

It was great for the first 30 days and then it totally went dead. Stopped syncing and then stopped charging

It started out great until I had to charge it. I charged until it was ready, but the app never showed it charged. I had family at our home for a few weeks due to unforeseen reasons, and I tried to return the product since it is flawed. After a few days, they finally returned my emails and said I could not return it. I am not happy with the product or the service.

Got this on sale and it's ok for the price but would not spend full price on it

Unhappy with defective product store would only credit but wanted me to exchange for same item. Management and customer service obviously don't understand customers and I can see why the stores are closing! Will never shop here again. Will sell credit online to try to get my money back!

It became dirty with in 2 days of usage and very delicate.

In the first hour of use, this lost connectivity four times. I know a bargain basement price frequently means bargain basement quality. This proved to be true.

Would charge on Sunday say has ten days of charge but wouldn't make it through the week. Just purchased mid June and stopped working in July!!

The contacts became corroded after only 3 months and I was unable to charge the device.

My first one the wrist band broke. The 2nd one just stoped working.

I really wanted this fitness band to work out. I love the design, color, fit, the up app is amazing with a lot of detail information but it is not accurate on anything. The sleep is off, it says I went to bed 2 hours after I did and will say I just got up even after I have already taken my son to school. The steps are off infact I would count my steps and compare it one time it actually took 47 steps away from me. Riding in the car approx 10 minutes away said I had taken over 140 steps. I loved so much about the band and app itself I tried to contact the company. I have sent 2 emails and called twice. Pointless, no response to the emails, the 1st guy I spoke with couldn't help and said he had to turn it over to someone else and I would get a call back which has not happened. I called back but the guy I spoke with said he could not help me or answer any questions bc the case has been turned over. Very disappointing and will return this.

This is my third Jawbone UP band. Really like this color and band looks more like a piece of jewelry than a device. Great tracker. Love the sleep tracking feature too.

I have given several UP 24s as gifts (and used one of my own until I bought an Apple Watch). All had intermittant idiosyncrasies and glitches, but generally did their job, collecting motion data day or night (I bought mine to give me a wakeup nudge in the morning). The UP2 (redesigned version) seemed to follow a similar pattern. Despite this, my girlfriend loved it until, after less than three months, the band snapped (near the capsule that contains the electronics). This seems to be a common problem. It snapped at night (may also be common). It's still wearable, but just barely (waiting for the other band to snap). I will call Jawbone support. Perhaps they'll replace it under warranty. I am no longer sure this product is worth the fiddle factor.

I loved everything about the look and size of this activity tracker. The app is also very user friendly and intuitive. My problem is that it was constantly falling off my wrist no matter how much I adjusted it. Another family member had the same issue with theirs too. We both had one too many episodes of playing "hide & seek" with our trackers and we both ended up returning them.

I purchased the tracker about a month ago during a good sale. It was fairly easy to set up and so far I've been very happy with it. The band stays on so well it is hard to get off. I got the one that looks a bit like a spaghetti strap and the clip really holds. Even though I don't sleep with any jewelry on this is so lightweight I forget it is there and it tracks my sleep patterns. It doesn't track cycling but most units don't. I manually enter the time I've spent on my bike. I've had several people ask me where to get this including my doctor that commented on what a nice size it is. I like the feature that wakes me up with a gentle buzz on my wrist when I'm in a light sleep stage so that its not such a jolt to wake up. I like the friend challenge feature and my daughters will all be getting one of these so we can challenge each other in our fitness goals. Pros good clasp to keep it on Lightweight Attractive sleep and movement tracking Works as a sort of coach to prod you when you need more steps Con's Doesn't track cycling Don't like the food diary system (but grateful it has one I'd very glad I made this purchase, I'll check in next year to see if I met my goals and how it held up

I like the feature that buzzes when you're not moving. The app showing your progress is nice too. If you're looking for something basic and easy to use, this is a great fitness tracker.

I really enjoyed my Jawbone Up 2 but the band ripped after wearing for a little over a month. The main purpose for it was to track my sleep. Felt that I took very good care of it. Contacted Jawbone Support and they sent me a replacement that has the solid band which I am happy with after the loop tearing for no reason.