Customer Ratings & Reviews

I have tried the Misfit Flash, Misfit Shine, Fitbit Flex the 1st Gen. Jawbone Up and even the Jawbone Up 3 and this is still my favorite tracker because of the comfortable fit, long battery life as well as the best app.

Features are great, but the missing screen with time display really does make this a lackluster device. If you're looking for a strictly data monitoring device that's fine, but a small time display would be nice.

I had one of these that worked for 6 months then couldn't sync. Loved the app, found the sleep record and step counts very accurate. Liked the alarms and various goal setting options. Got another for my daughter and one for me a month ago. Hers stopped holding a charge after 3 weeks. Went to replace it with the replacement warranty and found that BB will no longer be carrying products by Jawbone (it was bought out). They had none on display and one in the back. Wouldn't give us the one in the back because it was a different color (and said it was $30 more than listed on this website). Would only credit us the sale price for the one we had against another brand, not the replacement price, so had to order the same color from the website (which showed up at the store as $85 not $69) and have it shipped--another two weeks to wait when they could have solved the problem for us tonight with a product already on clearance. Not happy.

I am really disappointed with this tracker. I read many reviews before I purchased it and it seemed to be okay for a fitness tracker (nothing seems to be perfect). However, I have had this tracker for about two months and have already had it replaced and the second tracker is having the same issues as the first. It won't stay charged for a complete day, even though it has an expectancy of 10 days. Customer service says I need a firmware update, however the communication between the tracker and the app is failing. I have been impressed with the customer service willingness to help, however would prefer if my tracker worked with no issues.

To be fair, I did like my Jawbone UP2 tracker. It is lightweight, and not bulky, but that may be where its' downfall is. The band broke after less than 4 months of use. During that time I did have it fall off once inadvertently, and had the app tell me that I needed to recharge it even though I had just recharged it overnight. I ended up having to re-add my tracker, then the app worked fine again. Overall, I liked it, but since I can't just replace the band it was very expensive for just 4 months use.

Good band for someone who is thrown off from the sporty looking offerings out there. Still requires you to sync with your phone to view information and analytics. Great price at bestbuy.

I really like this tracker for keeping track of my sleep. The Jawbone app is really good about showing your light sleep, heavy sleep and how many times you woke up during the night. Tracking the amount of steps that you take is another story. Every time I move my arm is tracked as a step taken. I end up taking 50 to 75% more steps per day than the actual amount. So again, this is a great item for tracking your sleep but no so much for tracking your steps.

Excellent accuracy, app and nice looking.For those who do not like bulky fitness tracker and need one....

Lightweight and comfortable, accurate and the software is the best I have seen.

Super simple to use and set up and works great! Plus the design is awesome!

I've had my Jawbone UP 2 for approx. 3 weeks now. So far I am enjoying it. I think I would like some of the functions of the higher priced models, but for the price, this one was tough to beat. Only significant complaint is the battery life. It projects the battery will last approx. 10 days on a full charge, but it seems as if it can make 3-5, at best. Not a major issue, but can be an inconvenience when you're trying to stay active and also want to wear it at night to track your sleep.

These work great and look really nice, do everything you need

Love this tracker as does my daughter! She fell in love with the color and had lost her Fitbit. She uses this all the time I frequently change to my Fitbit to this one. I like it because it's smaller than my charge. Great item!!

I had a Jawbone Up 24 that I was very pleased with, therefore, I wanted to purchase a similar item. When I found the Jawbone Up 2, it fit my goal. I was, however, a little skeptical because the wristband was different. Well, it turned out to be even more comfortable that my previous Up band. I love it!

Works great with Humana Vitality App, loads points automatically. Tracks sleep amazingly well! Would recommend to anyone wanting to track their steps.

I purchased the UP2 tracker in June 2015. It stopped working in Sept 2015 when a software update was pushed to the band. I spent several hours in the phone with customer service trying to fix it. They could not determine the issue so the sent me another one. The second band worked for two days. No matter how long I charge it my phone says the band has no battery and it is not tracking steps. Don't waste your time with this product. I'm going to try to return this one and go with a different brand.

Much more light weight, I sometimes forget I have it on. The clasp is better as well and does unhook nearly as often as the previous version.

First off, I couldn't get the tracker set up with the app. Called Jawbone customer service, and was told it was a known issue and to wait for the programmers to fix the app. Called again and was told the app was fixed. Tech determined that oops the app wasn't fixed and in addition he determined that my tracker is defective. So, I will be returning this piece of junk and will buy a FitBit. FYI: the Jawbone tech didn't even care that I am jumping ship. I didn't even get a chance to use this tracker due to poor quality control.

It skews a bit too much on design, but I like the fact that they have improved product significantly over the years

I purchased this tracker along with a Misfit as they were both on sale. Cnet reviews had them close in performance. Owner reviews were correct in lifespan. The Misfit lasted 5 minutes out of the box. The Up2 lasted a week. The redesigned metal hook annoys me sometimes. The app is nice. I got the $20 BB warranty, so I'm going to take it back as many times as they will let me.