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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2267 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality, encompassing impressive bass, as the most compelling aspects of this 5.1-channel soundbar. Many also praise its ease of setup and user-friendly design. While the system receives positive feedback, some users mention limitations with the functionality of the remote control. The powerful subwoofer is frequently noted, contributing to an immersive audio experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,267 reviews
  • Pros mentioned:
    Subwoofer size

    Rated 1 out of 5 stars

    Terrible sound and lack in controls

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a huge disappointment!!! When I tested the soundbar out in the store it sounded really good but when I purchased the item and brought it home, it sounded so different from the store display. For having a 10 inch subwoofer, the bass was very weak even on max setting. Speaking of settings, there was absolutely no control over treble or the center channel speaker or of any channels on the soundbar. I was in shock and the lack of controls and the lack in bass. There really isn't much to say other than this was a huge disappointment. I found many JBL products in the past than this one was such a let down.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL - 5.1-Channel Soundbar with Wireless Subwoofer. Please reach out to JBL Customer Service for technical support and assistance. JBL

  • Pros mentioned:
    Bass, Sound quality

    Rated 1 out of 5 stars

    Constant cut outs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer is constantly cutting out and stopping. There is crackle in the soundbar. If it wasnt for those huge things i would have given it 4-5 stars. The sound is great and the subwoofer hits like a hammer. BUT, it cuts out too much to enjoy it. Might be returning it.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Decent sound quality though is lacking bass.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a decent sound if you’re not picky. Not compatible for video-karaoke installation or needs additional technical support if it does. May be good only for audio-video watching purposes, not intended for karaoke use. BestBuy representative was very helpful in finding ideas how to possibly connect this unit to my appliance, but had to return it eventually.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working great. We are pleased with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming and watching movies. Not so much for music so i have to ding it for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad it’s really great I’m recommended everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sounds great, easy setup, no issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL did a fantastic job, great value, highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend . This is a must but for any home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little difficult to figure out how to install sound bar hook up to tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    jbl 5.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not bad, would like to see better eq adjustment and volume regulation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s aight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s aight. If it wasn’t on sale, it’s not aight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box of JBL soundbar. Great product and sounds great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tooloud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband likes it, but I think it’s too loud. Still moving it around.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good sounding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bough the JBL 5.1 and had it for a few weeks, then decided I rather get the Sonus Arc, and Sub, very happy I did.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Great middle ground for a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great beginner sound bar and if you are into bass this will please!!!

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for providing your feedback with our JBL Bar 5.1. If you need any help with our products, please reach out to our Customer Support. We'll be here to help. JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth getting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a sound bar and I came a cross JBL 5.1 sounds very good in the store. So I purchased the sound bar because of the sound that I heard. But when I hook up a soundbar to my TV the sound that I heard in the store was not the sound that I heard at home. I bought the 5.1 but it sound like I bought a 2.1

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Easy Listening

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love JBL equipment since the 1970s. Best sounding speakers by far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent a good product, Iam Recomend totally……..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great set! Bought for my bro and his wife and they love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with product and will recommend to buy it

    I would recommend this to a friend