Customer Ratings & Reviews
- Model:
- JBL2GBAR51IMBLKAM
- SKU:
- 6395190
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the superb sound quality, encompassing impressive bass, as the most compelling aspects of this 5.1-channel soundbar. Many also praise its ease of setup and user-friendly design. While the system receives positive feedback, some users mention limitations with the functionality of the remote control. The powerful subwoofer is frequently noted, contributing to an immersive audio experience.
This summary was generated by AI based on customer reviews.
The sound is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no audio setting to adjust the treble mid range in the quick start manual contacted jBl for support no answer yet bass setting when set does not stay at setting could be a defective unit
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Remote control
Bad IR Sensor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote and my tv universal remote are terrible with this speaker. The infrared sensor must be so bad because I have to close one eye and aim directly at where the LCD display is located on the unit to turn the volume up or down. It doesn’t matter how close I am. I haven’t seen other complaints like mine so I doubt the reviews are even real.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 5.1. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the JBL 5.1 sound bar. It has great quality when it’s working properly. I’m super disappointed when it started switching audio sources on its own after 30 minutes of watching a movie, and after the first occurrence it was every 3-5 minutes that it would go quiet for 3 seconds and come right back on. I have my Xbox series x hdmi running in to the sound bar and a fishhook 4K hdmi running out to my projector. Sound quality is great but I don’t know how to fix it. So far only happens with movies. Super disappointed in this purchase..
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We'd like to work with you directly. So we could try some troubleshooting with your JBL Bar 5.1 Surround. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Ok sound bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is ok but not great. A little disappointing for the price and JBL. The remote receiver is not sensitive enough and requires sometimes numerous attempts for the unit to respond. If you are looking for a lot of bass look elsewhere.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 Surround didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
ok, but go into the store and try the bars first.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this based on the review of a best buy employee, but then I went into the store again and found a LG bar that sounded way better and was half off and cheaper than this one. So I returned this one.
No, I would not recommend this to a friendMs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound bar but, the technician forgot to leave the remote control for it and I can’t seem to get anyone to help me.
I would recommend this to a friendBrand response from JBL Support
Posted .Thanks for reaching out. The remote for our JBL Bar 5.1 Surround, with part number 06-SB510U-RC0S, is available and can be purchased directly by contacting our customer support.
- Pros mentioned:Sound quality
Unacceptable audio and video sync with TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, a real challenge with having audio to video sync via HDMI ACR and Optical.
I would recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
BLUETOOTH issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the number one thing that bothers us the most is it ALWAYS cuts off when using the bluetooth. SOOOOOO annoying. Takes more time to turn off/on a few times to get it to work again. Why is this happening to a brand new unit?
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Don't buy if you use Apple TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is reasonable, but if you are planning to use it with Apple TV be aware that HDMI keeps dropping connection. I am using eARC and use Apple TV remote to control sounder, TV and Apple TV, with this setup sound bar keeps switching between HDMI and TV for apparently no reason. This makes the screen go blank at random. I tried to reset the bar to factory change HDBI cable, tried using it with another TV but the issue persists.
No, I would not recommend this to a friendGreat product, but the return process is a nightma
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent, and the customer service is terrible. Next time I will order online from another supplier.
I would recommend this to a friendSound Quality Not So Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t think the sound quality was all that great for the price. Returned it and went with a different brand that was less expensive and I love it!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound engineer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a lot more I have a 3.1 ultra HD sounds great returned the 5.1 bought a 5.1 HD ultra the 5.1 HD ultra is superior to the 5.1
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best cuts out often could be our wifi but we moved the base closer to the bar and still cuts out
No, I would not recommend this to a friendAnnoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the amount that this costs, it shouldn't have and audible click every 10-15 seconds. We aren't the only ones it's happening to, it's a standard online review.
No, I would not recommend this to a friendNot so good!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the jbl 3.1 sound bar currently and love it so when I saw this one on sale for $299 I drove my jet pack to the store to get it. I’m like if the 3.1 rocks the 5.1 should blow me away right? WRONG!!!!! This thing was literally hooked up and back in the box within minutes. Where to start. 1: The remote has now settings for any sound control like the 3.1 did. I mean no settings for music, standard, sports, movie and so forth. You get none of those. As for the settings for the bass. You get low, medium and high. Not 1-30 like the 3.1. 2: the sound. Since you can’t adjust any sound settings it seems flat. The vocals seemed fake like sounding like the speakers were in a tin can. Also since he can’t really adjust the base the base was kind of lacking and seemed unrealistic. So as I say if it’s not broke don’t fix it I’ll keep my JBL 3.1 since it works and has better customization over the settings and sound Hope this review helps because others didn’t
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Sound quality
JBL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The JBL surround system with sub woofer is top notch. A+
I would recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have other questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Ok sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded ok but not worth it. Retuned it and got something better
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Bar 5.1. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Nice beginner system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for an entry-level system for your this is a great start but if you're looking for sounds that you can feel, go with a higher quality products.
I would recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Sound quality
WONT LAST VERY DISAPPOINTED
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing but won't last. I had 3 JBL sound bars in a year and half period. i had a 3.1 and it went out. Paid the difference and got this 5.1 and it went out. Was replaced with a new one and it went out. Thanks to the geek squad protection plan i was able to get it replaced. Keep in mind i did not abuse this item or even crank it up to full volume.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We're always looking for ways to improve so this feedback gets forwarded to our development team.
JBL 5.1 Soundbar System
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have experienced several ongoing problems with this product. It does not seem to be very compatible with our Spectrum cable service.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for bringing this to our attention. Kindly list down the issues you're experiencing with our JBL BAR 5.1 Surround. Contact our customer support so we can work the problem directly with you. https://bit.ly/2WocMfi