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Customer reviews

Rating 4.6 out of 5 stars with 2259 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality, encompassing impressive bass, as the most compelling aspects of this 5.1-channel soundbar. Many also praise its ease of setup and user-friendly design. While the system receives positive feedback, some users mention limitations with the functionality of the remote control. The powerful subwoofer is frequently noted, contributing to an immersive audio experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,259 reviews
  • Rated 4 out of 5 stars

    great sound, but....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im still having trouble setting with a optical cable, just no sound comes out, went back to best buy and they gave me another one and still no sound from the optical cable , just the HDMI my son said maybe my tv is to old ( 7yrs old 60 in Sony Bravia)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little sound bar really packs a punch. I used it for a small living room that I couldn't put incieling or in wall speakers. Still did an amazing job on audio!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good sound bar for smaller spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar/subwoofer is a decent value for the money I paid. I would like more fine control over subwoofer volume - it currently offers five level choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistance good sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar works well, could use more comprehensive installation instructions. The Best Buy associate that helped me chose was very knowledgeable and patient great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Overpriced. Subwoofer box construction very poor.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I would have bought this product at its original price I would have been super upset, instead I got it for half off I was still disappointed with this product. The Soundbar sounds good the subwoofer would cut in and out about every 10 seconds the cardboard game unglued from the subwoofer port had to return it. Would not suggest this item. Was an open box by and said it was inspected oh, was not inspected very well because of subwoofer box was damaged and the port was broken.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have questions or concerns with our products you may contact our customer service at. https://bit.ly/2WocMfi JBL

  • Rated 3 out of 5 stars

    Better options. Dnt let the newbies review fool u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is not the best. Sounds like the mids are over powering, so when your listening to something at a low volume it sounds mumbled. Has no choice for settings. So no turning up the treble. At this price point should have came with a optical cable. I will probably return it and get another Vizio for half the price. The Vizio I have sounds better and I've used it everyday for the last 6 yrs.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Bar 5.1. We would recommend trying out different sound modes to check the appropriate sound settings. Please check page 13 of our Quick Start Guide for the steps about sound settings here: https://bit.ly/3fHRdze JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great Sound, but subwoofer is always disconnecting

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound when it works, but I had returned one of them already due to subwoofer always disconnecting from the sound bar every 2 minutes. I called LG to see if they can troubleshoot the first one and nothing fixed the issue. So I returned it and got the same one again because I hoped this one would actually work but I did the same thing 8 minutes in after I hooked it up. I really wanted to keep it because it does sound great when it works but I'm disappointed and I'm going to have to return it again smh.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    JBL 5-1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a nice sound bar online every where so i went to BEST BUY and i saw this jbl-5.1 sound bar it was the best sound bar for the money go check it out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Only 1.5 years until it stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent but have intermittent problems with it working. Sound started cutting in and out and now it does not work at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and bass for a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 weeks later and I am still blown away by the sound performance I am able to get from this JBL soundbar and subwoofer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy JBL. Buy from another company.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer failed after hardly one year of use. Bass will cut in and out which is completely annoying and destroys immersion which is the reason to even buy the combo. JBL will not assist you in getting the issue taken care of. You're better off buying from a more reputable company.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Bar 5.1. We'd like to work with you directly and know more about your setup so we can isolate the issue you're experiencing with your unit. Please contact JBL Customer Support so we can assist you. JBL

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but the 3.1 is better in my opinion. You would think that if you purchased a bigger system that it would deliver more sound, however not the case. 3.1 is cheaper and to me has better sound quality

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Meet expectations for the price range.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product meets my expectations for the price range. Works well with television and for playing music at moderate loudness.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but only downfall is can not adjust the treble. They where sold out of the other ones I wanted but this is good and has a sun that comes with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this system is very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good guys, those who came to my house to install the system explained everything to me about how it works and each operation

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy, stopped working in 40 days.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk soundbar. Stopped working in less than 6 weeks. Best Buy says it’s not returnable after 14 days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sound system. Glad the salesman talked to me about everything this system had to offer. Great investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. Bass is good but it needs more punch. I have the LG C1 tv and there is a small noticeable delay when playing video games. Great first sounbar

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sound sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of difficult to set up. The instructions are nothing but pictures. Once you get it going, it works great and is a beautiful design.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Open box JBL 5.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid soundbar but expected to receive all pieces even if it’s open box considering it was in “excellent condition”.

    I would recommend this to a friend