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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 3.2 out of 5 stars with 258 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers enjoy the sound quality and battery life of the Free True Wireless In-Ear Headphones. They appreciate the design and small fit of the earbuds. However, some users have experienced connectivity issues and difficulty finding the right fit for their ears. Additionally, a few customers have mentioned that the bass is lacking and the price is not the most competitive in the market.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 258 reviews
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great wireless headset for the price and comfortable.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, not bad. Some connectivity issues. Good for price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality, Booming Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first, buying true wireless headphones for $60, but these definitely surprised me. The bass is great and the sound doesn't distort as you raise the volume. They are pretty discreet too cause they are small, just be careful you don't lose them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Definitely Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Loud, comfortable and simple...using it only to workout

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Fit
    Cons mentioned:
    Pairing
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Love the Design/Look, Hate the Execution & Quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL Free True Wireless headphones had me very excited. I've tried a competitors version and it left something to be desired. I had hoped that that "something" would be these. Unfortunately, there seem to be some critical issues that need to be fixed. Maybe this was a rush for the holiday shopping season, but it needs to be fixed. First, the good. I love the design and small fit of the ear buds. The blue accent ring really adds a nice touch. Blue is also my favorite color. These come with three silicone tips that can be swapped out to find the right fit. I didn't have any issue and did a solid hour workout in the gym and didn't find myself worrying that they would come out. They also come with a nice charging case which is also stylishly designed with lights on the outside to indicate charging level. I would've preferred a bit smaller charging case, but that is minor. Battery life is excellent and should provide more than enough (approx 4 hours) for your workout. When done, pop them back in the charging case and you can get around 5 more full charges out of them before the case itself needs to be recharged. Now for the average and bad... The sound is just so-so. I didn't expect a truly amazing experience given these are in such a small package, but had hoped for better base and tone. As others have mention, I found the sound a bit 'tinny.' Unfortunately, the main problem I noticed with this headset is that the right and left earbuds have pairing issues. I never had an issue pairing with my phone, but the left earbud kept losing connection. This made the entire experience unenjoyable and it kept happening. Troubleshooting didn't resolve so this is maybe a hardware issue. In all, I can't recommend these until this issue is fixed. Once fixed, they'd be a solid wireless earbud option even though I think they are a bit overpriced for the sound provided.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for yardwork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the handsfree aspect and the sound is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Tree awesome !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless is the way to go ! There so sharp and clear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They worked good initially

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the day went on and I traveled to different places, the person on the other end of the line could hear the background noise over my voice

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you. JBL

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Connection
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Good Fit and Sound, Connection Issues

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds provide a good fit (for me), are very comfortable, and have nice sound isolation. I’m able to wear them walking or running without any problems. The tap controls are also easy to use. Battery and charging times are acceptable and, as with similar products, the charging case is needed if you wear these for longer periods of time. Taking calls worked well - for calls sound will only come out of the right earbud. Sound quality is good, for the category, but the real problem is connection between the earbuds. Upon first pairing with my phone (and following the instructions), it took several attempts to connect the left earbud. I was able to listen to music for about an hour and everything was fine. The next day, the earbuds connected, but listening to music throughout the day resulted in the left earbud randomly disconnecting. It only disconnected for a second or less, and would always reconnect. For me, the fit is great and these are comfortable to wear all day. But the disconnect of the left earbud is an issue. I had another brand of similar earbuds that also had connection issues. They issued a firmware update that corrected the problem, so hopefully JBL can do the same. Until then, it might be best to wait or look at other options.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for 2 years and they worked great! The quality of the sound was good and it cancelled out the sounds around me when I spoke on the phone So the person on the other end was able to hear me well.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    They're ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cost too much not to be louder and have enough finctions to control volume and noise quality.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Cons mentioned:
    Pairing

    Rated 2 out of 5 stars

    Returned them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit or stay in the ear. Had a difficult time trying to pair them to my Android phone

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you JBL

  • Rated 3 out of 5 stars

    ok sound but looses reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    while wearing and listening to music, I placed my phone in my back pocket and it looses reception intermittently.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Worst ear buds ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them to wear while cutting grass and running a weed eater. Sound is ok . Absolutely impossible too keep both playing at the same time . Used every combination.. no luck . Gave them to my friend..... he gave them back .. same problem. JBL said it was my ears . No refund

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. It seems that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication to check all the warranty options for your JBL FREE headphones. JBL

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Worst Thing I Have Ever Boughten!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Are By Far The Worst Pair Of Headphones EVER!!! They Cut Out Every 2 Seconds... I Have Read And Tried Everything There Is And Still Nothing Works!!! Only Thing That Explains It Is Terrible Development, Can’t Believe A Company So Highly Spoke Of Would Release This Garbage!!!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these head phones. They were the loudest and most comfortable and cheapest ones. I tried all different ones from best buy at the time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my earbuds very convenient for talking as well as listening to music!!! And the actual case holds a great charge that will do a quick charge while you’re on the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too big

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the product. Easy to fall out and not great sound in my book.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. It was very easy to pair up. The sound quality it very good. You have to occasionally push the ear piece fully in but that is the only downfall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great in ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried almost every type of reasonably priced ear buds for phone and music. These have been the best that I have found. Great sound and great with one earbud for phone.

    I would recommend this to a friend
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