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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 3.2 out of 5 stars with 258 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers enjoy the sound quality and battery life of the Free True Wireless In-Ear Headphones. They appreciate the design and small fit of the earbuds. However, some users have experienced connectivity issues and difficulty finding the right fit for their ears. Additionally, a few customers have mentioned that the bass is lacking and the price is not the most competitive in the market.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 258 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless great fit. Excellent for sports, working out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing. Hooked up first time . Really tight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ best set you guys sell great sound. Bass hits hard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound work very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless ear buds are great for going to the gym or even as a phone earpiece.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than I thought. Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my JBL wireless headphones. They are great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    sound good but are defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these Monday returned them Tuesday the right earpiece doesn't hold a charge otherwise they sound great

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We hope you consider our products again in the future. JBL

  • Rated 2 out of 5 stars

    Ok headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t even use these put a couple of times before the speaker stopped working. Had to send into company still waiting to see if they will fix.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your stating the issue you are experiencing. Our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I see that you've already contacted us regarding the issue you are experiencing. Please reply to any of the emails from our customer service representative if you need anything additional. JBL

  • Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, sounds perfect, good warranty, cool to travel on airplane

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a DJ so sound is very important. I was in need of need earphones for the gym. These just weren't loud enough for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I expected a lot more from these they're bulky their heavy in the ear they do not sound like the money I paid for them I tried them out for a while and I returned them and got a wired set Bluetooth but not truly wireless and I am so much happier that I saved a lot of money and got a better quality pair of Bluetooth in ear speakers

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like them and had to take them back. Headphones kept disconnecting.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok bluetooth

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok just not multi point to connect to 2 different device at the same time

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not with the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to bring these back twice as they would not stay connected

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Bad connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend this product unless you like struggling connection

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review. Our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly. Please submit a case request at www.jbl.com/support-contact.html, and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 4 out of 5 stars

    Great wireless headphones for beginners.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to keep track of, portable charger is great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got theseto listen to music but they either don't want to work at the same time or there is so much static

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Left ear plug not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I arrive in Manila, just found out the left ear plug is not working. Testing in Best Buy is not allowed

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't connc t at all times. I wouldn't recommend to purchase

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Ear pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave back did not like. Bought Apple AirPods great fit sound great

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Rated 2 out of 5 stars

    Good for a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about a month. Can’t push too far into ur ear or people won’t be able to hear you.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound breaks up they are not in synk and not worth the price.

    No, I would not recommend this to a friend
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