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Customer Ratings & Reviews

Your price for this item is $169.99
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The comparable value price is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 1266 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, bass, fit, and connectivity of the Live 660NC Wireless Noise Cancelling Headphones. They appreciate the crisp sound, comfortable fit, long battery life, affordable price, impressive bass, secure fit, and easy connectivity. However, a few customers have expressed concerns about the volume, wishing it could be louder. There were also a few complaints about discomfort, but these seemed to be related to the initial break-in period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,266 reviews
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of Jbl headphones and they where both trash the sound quality is bad and the batteries don’t last an hour I took them back to Best Buy and the customer service rep would not take them back because I had past the warranty time by a few days Last thing I buy from Jbl or anything from bestbuy

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking for time to provide a feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with your JBL Live 660NC. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 1 out of 5 stars

    JBL Live 660 NC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the worst headphones I have ever purchased, they were not comfortable, the sound was horrible and the noise canceling was horrible. I returned these and purchased the bose q45 and I love them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback on our JBL Live 660NC. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. Please reach out to our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    JBL 660NC Live Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The jbl 660nc headphones are really good. Good sound quality, comfort, and battery lasts throughout the day. I only charge this once or twice a week.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    JBL Wireless 660

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good however they were too uncomfortable to wear and had to return. There was no padding on headband and they are quite heavy, it would dig into your head , painful

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback with our JBL Live 660NC. We're always looking for ways to improve. If you need any help with our products, please reach out to our Customer Support. We're here to help. JBL

  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product. One ear stopped playing within 3 weeks of use. The sound was ok for the price. Comfort is a 3/5

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL Live 660NC Headphones. Please contact our customer support at. https://bit.ly/3AGzNfD JBL

  • Rated 2 out of 5 stars

    Audio good but uncomfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio was Good but they were very uncomfortable not big head approve and it felt like it pushed air into the ears

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfort level of our JBL Live 660NCHeadphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. JBL

  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible sound was so bad I took them back bass had vibration even at low levels

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. There's a possibility that there's an internal problem with the unit that's why there's a rattling sound. We appreciate the feedback you've provided us, we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Durable and sound good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound quality is great, and they hold up well. I abuse these things. Also they're comfy. My biggest complaint is how windows identifies them while connected via bluetooth. It does seem consistent weather it connects as headphones or a headset with a microphone. It's kind of a pian to try to switch between the two. (This might be a windows things, but my old headphones were better about this)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not cancel noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not cancel noise. My grandson is in his terrible twos and with me working from home I do not want my customers hearing any background noise. Whelp each customer heard my whining grandson so I returned this item immediately.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Hi there. Please note that the noise cancelling feature of our JBL Live 660NC does not cancel the noise from your microphone. It is designed to reduce unwanted ambient sounds from your surroundings and cancels it out so you can focus on what you are listening to with out the unnecessary noises. JBL

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    JBL JOY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit and nice sound. Good value. Charge stays for a long time. Range is incredible.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took them back not for me, felt a little hot on my ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s not all about the Bass. Or Treble.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t really like them. They’re not Beats. Sound is ok. The original Beats had more bass. I wouldn’t suggest paying $200!for these.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time for providing us your feedback with our JBL Live 660NC. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Flawed but good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not nearly enough bass...they are a bit uncomfortably tight fitting on my average size head...the controls are difficult to find when you're holding the unit and looking at it, let alone when it's on your head and you have to feel for them. But the sound is good and they are very reasonably priced, so I bought them again when the ear pads on my first pair came apart after about 4 years of use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    My go tos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were actually the second pair I bought because I had lost my originals. I think they're incredibly comfortable, have a good, balanced sound, and the noise cancelling is alright for the price. I've had issues with the cups making clicking sound, but it has never impacted their performance.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Really Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality on these guys, especially for the price point. I also think they are really comfortable, and I am usually very sensitive to things like that. The only negative I will point out is the control buttons on the right headphone are super sensitive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't seem to cut out the noise of the mower. I ended up returning for that is the reason I got them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time for providing us your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. JBL

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these ALL THE TIME! I love the noise canceling, and it has great sound. When everyone is asleep, or if I've got outside work to do, I've got these babies on! They are comfortable and durable. I'm always rocking out, and I love the ease of use. I love the Bluetooth and that I can carry on a phone conversation without any trouble. I'm never hard on any of my things, and I take good care of my stuff, so please take that in consideration. I'm older, in my late 30's, so I appreciate my things. But, these headphones have got me through a lot! I love them, and I need a second pair for my husband because we tend to share them at times.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Solid choice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 out of 5. I wish they were slightly louder...though, this may be due to my hearing starting to fade. Great noise cancelling capabilities. I bought a pair for my son a couple years ago and decided to get a set for myself. Tested out some Beats, but I felt JBL were more comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    pretty great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the audio is pretty good, and the battery is fantastic they have never died on me it should be noted that they are tight which is fine for me because I use them for cardio.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    JBL NC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable and great quality. Could stay a little bit more snug around on my ear but it's a nitpick not an actual flaw

    I would recommend this to a friend