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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.1 out of 5 stars with 1278 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the sound quality, fit, price, battery life, and comfort of the REFLECT MINI TRUE WIRELESS NC SPORT HEADPHONES. They appreciate the crystal clear sound, comfortable fit, affordable price, long battery life, and comfortable fit. However, some customers have experienced occasional connectivity issues, charging problems, and lower than expected volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,278 reviews
  • Rated 3 out of 5 stars

    Good Sound but kept falling out of Ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the heaphones but kept falling out of my ears so item was returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it can for the price. Sounds tinny regardless of EQ adjustment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but very uncomfy even when changing the plugs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I will not buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as I expected JBL to be. One does not hold a charge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not charging properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the earbuds stop working 2 out of 5 times used after being charged. Not happy with this purchase and never had a problem with beats. It could be the charger connection in the case.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs, and rubbing alcohol. Also a pencil with an eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. JBL

  • Rated 2 out of 5 stars

    Ear buds that don't do the one job they are for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't work same as the other brands I bought. They fade in and out so that a few words or a sentences are missed. I did find if I hold my finger near my ear they work consistently. Do I want to watch TV that way?

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. Our JBL reflect Mini is recommended to be used for streaming audio with mobile phones, tablets, and laptops. Using it with your TV may cause audio-video delays since this headphones doesn't have APTX HD Low latency features. We have a JBL Soundbars which is the best option to connect to your TV. JBL

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    they won't stay in your ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they won't stay in your ear!!! the sound is good but they pop off during phone conversations even after changing the the pads.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. Our JBL Reflect Mini comes with 3 ear tip sizes plus 3 sizes of Earfin Stabilizers. Please try all of them and choose which one fits best. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. JBL

  • Rated 2 out of 5 stars

    left side stopped working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great for some time but then the left side one stopped working altogether.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Reflect Mini TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 2 out of 5 stars

    Great earbuds for a short time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life was not spectacular to begin with. Now the batteries only last about 45 minutes. I recommend the protection plan

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We are sorry to hear that our JBL Reflect Mini NC TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any issues or concerns about your device, Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good but Very uncomfortable design. Makes your ears hurt after having them in for just a few minutes

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback on our JBL Reflect Mini NC. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need help with your unit, please contact our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality for the price tag, decent Audio but not for over $100

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Reflect Mini did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi JBL

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life isn’t good, connectivity is also trash.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly to address the audio issues you're experiencing with the JBL reflect Mini NC. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline JBL

  • Rated 2 out of 5 stars

    Uncomfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don’t fit in my ear. Because of that the sound is less than optimal and they are very uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the fit of our JBL Reflect Mini NC didn't meet your expectations. These earbuds come with a choice of 3 sizes of eartips (S, M, or L). You may choose the right size for your ears so that they will stay in your ears and not fall out. If you need more help, please contact our customer support. JBL

  • Rated 2 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit properly in my small ears even with the smaller pieces attached. Opted for a set that fits over & in ear instead.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Reflect Mini Wireless NC. We would recommend trying the different sizes of earbuds to achieve the desired fit with your ears. This model comes with 3 sizes of eartips which you could use interchangeably (S, M, L). If you need more assistance please contact us, we're here to help: https://support.jbl.com/us/en/#contact JBL

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total crap....no serious volume and stopped working right after a few days....I returned them....

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the quality of our products. If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi JBL

  • Rated 1 out of 5 stars

    Do not buy this product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a month into buying these earphones and already ran into some issues. First the left earphone was not charging in the charger, second the pod case does not fully charge. Then I tried taking it back to best buy and they couldn't help. My last hope was dealing with JBL and they were no help.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. Please check the charging contacts of the earbuds as well as the charging case if there is dirt or debris that's preventing the unit from charging properly. Try using a different USB Type-C charging cable and wall charger if this can help fix the problem. If the problem persists, our portable products have 1-year warranty, please contact us and provide us the proof of purchase of the unit, so we can check your options:https://support.jbl.com/us/en/#contact JBL

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't waste the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    completely stopped working the second day i used them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We'd like to work with you directly to address the connectivity issues you're experiencing with the JBL Reflect Mini. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline JBL

  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound sucked poor bass bad for phone calls didn't stay in ears very well

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 2 out of 5 stars

    Not very comfy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned them, because the fitting was not comfortable enough

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're sorry to hear that the comfortability of our JBL Reflect Mini NC didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. JBL

  • Rated 2 out of 5 stars

    Not loud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not lough enough, do not recommend. Got thek for 70

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback on our JBL Reflect Mini NC. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. JBL