Customer Ratings & Reviews

Thanks for letting us know. Our JBL Vibe Buds come with three different sizes of ear tips that you may try to see which best fits your ear comfortably.

We appreciate your feedback on our JBL Vibe. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. We'd like to work with you directly to address the issues you're experiencing. If you have any questions or concerns about your device, please contact our Customer Support.

Thanks for your feedback. Our JBL Vibe Buds come with 3 sizes of ear tips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Normally, our JBL Vibe Buds will be in pairing mode once you remove the earbuds and tap "JBL Vibe Buds" on your source device's Bluetooth settings. You may also enable advanced controls on our JBL Headphones. If you need more help, please contact our customer support.

Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Buds didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

We appreciate you for sharing your feedback on our JBL Vibe Buds. We understand that the product design didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.

We appreciate you taking the time to provide us with your feedback on our JBL Vibe Buds TWS. Make sure that the devices are within 10 feet of each other and have a clear line of sight (no obstacles). Next, forget or unpair the headphones on your device and perform manual pairing. You may also try to connect the headphones to a different device (phone, tablet, or music player) to see if it fixes the problem. Lastly, to reset, with both earbuds on and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue remains, please reach out to our customer support.

Thank you for your feedback. This is not the experience that we want you to have. Please try to perform a factory reset, and make sure both earbuds are outside the case and not being charged. Tap the touch control twice, and on the third tap, hold it for five seconds. We're here to help with your JBL Vibe Buds, please contact JBL Customer Support so we can assist you.

Thanks for your inquiry. Please restart your Bluetooth connection by disconnecting your JBL Vibe Buds from your source device and reconnecting it again. Also, please don’t stand too close to the Wi-Fi router and appliances like microwaves that can interfere with the connection. If you need more help, please contact our customer support.

We'd like to work with you directly to assist you further with your JBL Vibe Buds. Please make sure that the earbuds has sufficient charge. We recommend always cleaning them to avoid charging issues that could cause unstable connection. For further assistance, please contact JBL Customer Support. We're here to help.

We appreciate you taking the time to provide us with your feedback. Our JBL Vibe Buds TWS comes in different ear tip sizes that can help the earbuds fit more comfortably.

Thanks for your feedback. We're here to help. Our JBL Vibe Buds TWS comes with a different sizes of ear tips that you can try to see which best fits with your ear. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. For us to try further troubleshooting., please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

We're here to help with your JBL Vibe Buds. When charging your earbud's charging case, it's necessary that you are using the proper power brick/adapter rated at 5V and at least 1A with the cable it came with. Also, charging issues with TWS are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. If you need more help, please contact JBL customer support so we can assist you.

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with the sound dropouts. First, make sure that the headphones and device are within 10 feet of each other and with a clear line of sight (no obstacles). Next, forget/unpair the headphones on your device then perform manual pairing. You may also try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is the reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If these steps don't work, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) for further assistance.

We appreciate you taking the time to provide us with your feedback. Our JBL Vibe Buds TWS comes with a choice of 3 sizes of eartips (S, M, L). You may mix and match the different sizes to get the right fit for your ears so that they do not fall out. If you need more help with your device, please contact our customer support for further assistance.

We appreciate your feedback on our JBL Vibe Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We appreciate your time in providing feedback on our JBL Vibe Buds. To prevent audio from cutting in and out, make sure that they're not more than 10 meters away from each other with no obstructions to prevent the audio from cutting in and out. If the issue persists, please reach out to our customer support.