Customer Ratings & Reviews

Thanks for your feedback. We're here to help. Our JBL Vibe Buds TWS comes with a different sizes of ear tips that you can try to see which best fits with your ear. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. For us to try further troubleshooting., please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with the sound dropouts. First, make sure that the headphones and device are within 10 feet of each other and with a clear line of sight (no obstacles). Next, forget/unpair the headphones on your device then perform manual pairing. You may also try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is the reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If these steps don't work, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) for further assistance.

We appreciate you taking the time to provide us with your feedback. Our JBL Vibe Buds TWS comes with a choice of 3 sizes of eartips (S, M, L). You may mix and match the different sizes to get the right fit for your ears so that they do not fall out. If you need more help with your device, please contact our customer support for further assistance.

We're here to help with your JBL Vibe Buds. When charging your earbud's charging case, it's necessary that you are using the proper power brick/adapter rated at 5V and at least 1A with the cable it came with. Also, charging issues with TWS are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. If you need more help, please contact JBL customer support so we can assist you.

We appreciate your time in providing feedback on our JBL Vibe Buds. To prevent audio from cutting in and out, make sure that they're not more than 10 meters away from each other with no obstructions to prevent the audio from cutting in and out. If the issue persists, please reach out to our customer support.

We appreciate your feedback on our JBL Vibe Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We appreciate your feedback on our JBL Vibe Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

Thanks for reaching out. We're here to help with your JBL Vibe Buds. Please make sure that the earbuds are in pairing mode so they can be detected by your source device. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for a voice assistant feature compatible with your headphones. If you need more help, please contact JBL Customer Support so we can assist you.

We're here to help with your JBL Vibe Buds. To avoid constant disconnection, please make sure that the source device is within the range of the headphones. It has a maximum Bluetooth range of 10–15 meters, with no large objects blocking the line of sight. Also please forget pairing on all previous Source Devices it was connected to, then re-pair. This can help refresh your device’s Bluetooth configuration. If you need more help, please contact JBL Customer Support.

Thank you for taking the time on providing us with your feedback. We're sorry to hear that our JBL Vibe Buds didn't match your expectations in terms of wireless calling. If you have any queries or issues about your device, please contact us via our official website or toll-free hotline.

Thank you for providing your feedback. Our JBL Vibe Buds has up to 8 hours of playtime which may vary depending on volume and music content. If the right earbud doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the bud. Please contact JBL customer support so we can assist you.

Thanks for your feedback. We're here to help with your JBL Vibe Buds. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back in the case. If you need more help, please contact our customer support for assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our Vibe Buds didn't meet your expectations. Audio dropouts can be caused by wireless interference or weak connection. Please make sure that there are no obstructions between the source and the Vibe Buds. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Vibe Buds, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset your earbuds, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Lastly, try to connect the earbuds to a different device to determine if the issue lies with the earbuds or the initial device you paired them with.

We appreciate your feedback. We're always looking for ways to improve, we'll make sure to pass this along to our development team.

We appreciate your feedback. The two earpieces of your JBL Vibe Buds should automatically be paired and connected together without issue. However, if you need to pair them manually every time you use them, try to forget/unpair the earbuds on your device, and initiate a reset. To reset, take the earbuds out of the case, double-tap the right earbud, and press the button for over 5 seconds on the third tap. Reset will wipe all previous pairings, so it will be necessary to pair your earbuds with your device again. To make sure the earbuds pair together automatically and avoid mono mode, always take them out of the case at the same time. If the issue persists, try to connect the earbuds to a different device (phone/tablet/music player) to determine if the issue lies with the earbuds or the initial device you paired them with.

We're here to help with your JBL Vibe Buds. We'd like to know more and work with you directly to address and isolate the issues you're experiencing with your earbuds. Please contact JBL Customer Support so we can assist you.