Customer Ratings & Reviews
- Model:
- JFLASH-BB
- |
- SKU:
- 6361324
Customer reviews
Rating 4.2 out of 5 stars with 108 reviews
(108 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the high quality, ease of use, and impressive operating range of the Flash All-Terrain Electric Self Balancing Scooter. Many appreciate the fun features like lights and Bluetooth connectivity. However, some users express concerns about the battery life, which is reported to be shorter than expected. Issues with the app's functionality were also mentioned by a few customers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got this for Christmas. We opened the box and read the instructions. We tried to recalibrate it. Then it died so we tried charging it. It will not charge or turn on. Taking it to bestbuy tomorrow because they are closed on Christmas.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .We offer our sincerest apologies for the disappointment caused this holiday season. Although Best Buy is closed, our team is here today to support you. Please note that riders under 70 lbs will experience difficulty steering on our hoverboard devices. Riders must be at least 70 lbs for the hoverboard sensors to fully engage. Please contact our support team here so we can get your child riding today https://support.ridejetson.com/hc/en-us
Rated 1 out of 5 stars
We had to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this Hoverboards so much it was devastating to return it. It was not complying with the app. It stuck in a downward position and stiff to move around. Appearance with light on is beautiful but we bought it to use not to view.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .It sounds like your son's Flash needs to be recalibrated. This will rebalance the board and reset the Bluetooth abilities. Please visit our support page for recalibration steps and other helpful FAQS https://support.ridejetson.com/hc/en-us
Rated 1 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When It got delivered the box was broken and the lights only work on one side
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst hoverboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 and both the quality is worst and returned don’t recommend
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .We'd love to hear more about the issues you experienced. Home troubleshooting fixes almost all hoverboard issues. Please click here so we can learn more about your experience, we'd be happy to extend a discount code towards the purchase of a new model upon https://ridejetson.com/pages/customer-survey
Rated 1 out of 5 stars
No self balancing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in 3weeks didn’t last And my son was barely using it
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .It sounds like you may have to reset your Flash Hoverboard. Please reach out to our team at [email protected] for technical and warranty support.
- Pros mentioned:Lights
Rated 5 out of 5 stars
Awesomeness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my son love his new hoverboard, lights are so bright!
I would recommend this to a friend Rated 1 out of 5 stars
Poor Quality/Poor Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter in Mid-December. She received it around the holidays and it stopped charging within a few weeks of initial use. I supplied Jetson with my receipt, pictures, serial number and description of the issue. The responded by asking me to fill out a form... the form asked for pictures, a description, the serial number and my receipt. After a handful of days they decided to send me an email saying they would send out a replacement charger. Never mind that the charger doesn't seem to be the issue.. it has been another 10 days and they are still processing an order to send me a replacement charger. If the charger turns out to be the issue I will amend this post. At this point, it seems I made the mistake of purchasing a low quality product that is not backed by good service.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Thank you for sharing your feedback on our Jetson Flash. We agree that your unit should not be experiencing these issues and look forward to getting you back on the road. If you have not yet received your charger, please reply to the e-mail thread with the agent overseeing your case. This will help our customer support team expedite the process.
Rated 1 out of 5 stars
Turns off randomly and sends you flying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the time we got it, it turns off sending you flying! Waste of money! It’s been a complete disappointment for my son! He’s too scared to use it now.
No, I would not recommend this to a friend