Black Friday is hereAlso, shop the 24-Hour Flash Sale.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 53 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 53 reviews
  • Rated 5 out of 5 stars

    Jlab otc hearing aids

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were simple to set up very comfortable also thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JLab

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hearing aid function works pretty good but even my tech savvy daughter had a REALLY hard time getting it connected to her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Bluetooth required.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You DO NOT have to use a Bluetooth device to use these hearing amplifiers. I have bone growth, that requires surgery to fix. Regular hearing aids cost to much and will not fix my problem. These ear buds are working well for me and are cost effective considering my budget.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Low expectations

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do assist in hearing. No observable difference in the various settings. Expectations were low, so by default they were met.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for seniors , easy to connect and handle , charging

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    How to?

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problem registering. Instructions are vague and confusing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hearing Amplifier

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't use regular hearing aids. So these are perfect for me and you don't have to use your phone, for them to work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery are the best thing ever than chargeable on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret no chargeable hearing aid are the best I don’t like it must be for a man ears too big my goodness

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a bluetooth hearing aid. Streaming cuts off hearing aid function.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Handy hearing device

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the Jlab 2 in 1 Hear OTC Hearing Aid Earbuds are a decent option for simple use. However, if you are in need of true hearing aids you will be best served by getting a pair of "real" hearing aids. The design of the JLabs is nice. They are a little bit bulky but they are light and stay put in your ear well. Haven't had any real issues with discomfort from long use. They do come with extra ear cups in different sizes to help get the right fit. I have been using real hearing aids for several years now so I have something of a baseline for what my needs are. I do like the charging case that is included with the built in USB-C cord and charging seems pretty quick. In use, they are very simple to use. If you are someone who is afraid of hearing devices being to complicated to use I don't think these will be an issue for you. They can be as simple as pooping them out of the case and in the ear. No on/off switch to worry about. Each bud has touch control for various sound preferences. It only takes a light touch because the touch interface is pretty sensitive. As for sound quality, they are okay. They sound good for light use like at home watching tv or maybe out for dinner or enhancing phone conversations.They sound good for vocals and for just getting a bit of a boost for your hearing. As for using them for music, they are less impressive. Not as much clarity or bass but certainly usable. If you feel your hearing could use a little help in day to day situations but are not ready to invest in a real pair of hearing aids (which can be incredibly expensive) the Jlabs are a good option.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not great. I returned

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were Terrible. I returned. It sounded like you were living inside an asmr video.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jlabearbuds.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this combo hearingsid/earbuds. Nice smooth transition. Recommend 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort
    Cons mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Ok overall

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, these are just ok. They do not get too loud. They only go 4 levels for sound. Me personally I am not too much of a fan for in ear buds like these. I prefer my hearing aids to go over the ear and behind, and then a tube that goes into the ear. That said, these are one of the more comfortable in ear, air buds that I have used. They stayed in fairly well for me. But still over time and with movement they would eventually come out. This is why I prefer the type that goes behind the ear as even if the part that goes into the ear canal comes out, they do not fall to the ground. I do like that these can connect to Bluetooth to your phone so you can listen to music or videos. But the downside is it cuts out the hearing aid part of these. Then when I would pause a video or music it would take it a couple seconds to turn the hearing aid part back on. My other gripe with these has to do with the charging. First, no block for wall. This uses a USB-C which is nice, however it's built into the case and only a couple inches long. I would like to have seen a separate cable so I could choose to get a longer cable to use. Overall, these are OK, but nothing great for sound. But not a bad choice to have on the cheaper end that will give you the option to use to enhance your surrounding sounds if you have minor hearing loss, as well as the option to listen to your device if you want.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Hearing aid mode, Pairing
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Earphone mode - Ok, Hearing Aid mode - needs work

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to take my time in writing this review and give this a fair chance. Having used these earphones + hearing aid for a couple of weeks now and the best thing I can say about them is that - they’re Ok. They’re light but still don’t feel cheap, which is not easy to achieve. They fit pretty well in my ears and can be work for long periods of time without it becoming a hassle. Of course there are options for different ear bud sizes in the package if the default doesn't work for you. Sound-wise, they seem to be at par with my other pair of Samsung earphones. Music and podcasts sound clear enough to me. When I tried using them as hearing aids though, they didn’t work as well as I had hoped. They make things louder, sure, but voices still don’t sound clear. Infact, the pass through mode in my Samsung galaxy buds2pro is better to focus in on conversations. Which is a bit disappointing for a product that sees itself as a hearing aid as well. The Samsung is more pricey , but it doesn't market itself as a hearing aid, and that is what disappoints most. So yeah, as regular earphones, they’re good, but for hearing aid stuff, not so much. Now I am not a tech phobic person, and consider myself pretty handy. But the pairing mechanism for this set made me scratch by head. The quick start guide mentions a few steps, but actually getting them into Bluetooth pairing mode I still believe was purely by accident after trying multiple combos of opening and shutting the case, taking the earphones out and pressing onto their back hoping I was hitting the right place for touch sensitivity to work. It was pure fluke I believe that got it working for me in the end. I am not a JLab hater, I have the JLab minis and use them all the time, they are so tiny and discreet that you can wear them the whole day. But this product is not a recommend from my end, given that its not as easy to setup, and its main selling point of being an OTC hearing aid fails to meet the promise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Almost Perfect

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got my hands on the JLab 2-in-1 Hear OTC Hearing Aid and Earbuds in Graphite, I was excited to see how they’d stack up to some of the more expensive hearing aids and wireless earbuds on the market. Setup was straightforward—everything synced easily with the app, and it was intuitive to adjust sound settings, EQs, and modes. Sound Quality: A Mixed Bag for Music Lovers As a fan of hip-hop and electronic music, I tested these earbuds across a range of tracks. For some songs, the sound quality was spot-on: crisp highs, clear mids, and solid bass. But when it came to bass-heavy tracks, I noticed that the low end could be hit or miss. In some songs, the bass would cut in and out, making the experience less than ideal for bassheads like me. That said, after messing with the EQ settings and turning the bass down a bit, I found they performed much better across genres. Bluetooth and Hearing Aid Modes Switching between Bluetooth mode and hearing aid mode is fairly smooth, though there’s a noticeable 2-second delay when toggling between the two. It takes a bit of getting used to, but nothing too disruptive. Once you’re in hearing aid mode, though, it’s impressive how well they work. There are four levels of amplification you can control right from the earbuds themselves, and you can switch between four preset modes—Restaurant, Loud Environment, Quiet Environment, and Conversation. I mostly stick to the Restaurant and Conversation modes with level 2 amplification, and they make a world of difference in crowded settings. Battery Life & Portability One of the standout features has to be the battery life. These things last forever, and the compact charging case is a plus. It’s super pocketable and even has a built-in USB-C cable, so charging is convenient on the go. I’ve been using them at work, and during phone calls in loud environments, everyone on the other end said I sounded crystal clear. Nobody had any idea I was in a noisy space. Conclusion: Highly Recommend Overall, these earbuds are awesome. If you’re willing to play around with the EQ and maybe dial back the bass a little, you can enjoy a range of music without many issues. The hearing aid functionality is fantastic, the battery life is stellar, and the ability to switch modes and levels of amplification makes these a versatile choice for anyone needing both hearing aids and wireless earbuds. Plus, the price point is unbeatable for what you get. JLab knocked it out of the park!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth
    Cons mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Convenient but not perfect hearing aid solution

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab 2-in-1 hearing aid and earbuds offer dual functionality, acting as both a hearing aid and wireless earbuds for those needing hearing assistance. Switching between modes is seamless, between hearing aid mode and bluetooth earbuds for media or phone calls and you can choose from four preset hearing modes. It also connects easily to iOS or Android devices via bluetooth 5.3, making it convenient for media and phone calls. The setup is straightforward, and the package includes the hearing aids/earbuds, a USB-C charging case, cushion fins, various ear tips, and a quick start guide. The compact, rechargeable design includes independent volume control for each earbud and in-ear detection, which automatically turns the device on or off. However, in noisy environments, the loud mode doesn’t reduce background noise as well as expected. Adjusting the volume and enabling the background noise reduction feature helps improve performance in most situations. When in bluetooth mode for phone calls or media, the hearing aid controls, including noise cancellation, are disabled. This can be a drawback, as it would’ve been helpful to have noise cancellation while streaming. However, the app allows you to customize the equalizer, which helps improve sound quality, especially for bass response. The app itself is a bit glitchy for iOS, and finding the right app can be confusing since the QR code directs to the wrong one. The app interface could be more user-friendly, as it’s sometimes slow to respond, and it’s not always clear whether you’re adjusting hearing aid or earbud settings. In terms of comfort, the device comes with two types of ear tip(open and closed) in three different sizes. While the open tips are great for hearing aid use, the closed tips enhance the Bluetooth experience by blocking out more external sound. Overall, the JLab 2-in-1 hearing aid and earbuds provide decent functionality for both hearing aid and earbud use, but there’s room for improvement, especially in handling background noise and app's ease of use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn’t pair with iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never able to synch these with my iPhone so returned them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Mild failure at being either hearing aids/earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These JLab Hear model hearing aids and earbuds are a bit of a mixed bag. There are some positives and some negatives here, but the overall impression is not great. The experience IS improved by using the app to take more control over the EQ and background noise blocking, but even with that, the overall result is just ok. People who really need some targeted help with hearing in difficult environments can likely find a combination of settings that will produce decent results, but nobody will mistake these earbuds for high-quality professional hearing aids. Pros: • They come with multiple ear cups and cushions to allow you to customize your fit and feel • They can operate without connecting to a phone, which makes their battery last much longer • They can provide some assistance with hearing voices in a noisy environment and amplifying quiet sounds while blocking out some background noise Cons: • Very hard to dial in usable sound profiles in hearing aid mode, but the JLab Hearing Health app helps • They don't really help with hearing things like TV shows because they amplify background frequencies too much • Performance as bluetooth earbuds lacks bass and clarity I really wanted to like these over-the-counter hearing aids, because I needed help with hearing in a few settings. First, I was looking for something to help amplify voices in crowded, noisy environments. Second, I was hoping for something to make watching TV more pleasurable, as I often have to turn up the volume so loud that it is not pleasant for others. The JLab Hear hearing aids help some with my first need, but only very little with my second. I was able to pick out my partner's voice better at low volumes in casual conversation in our house and in public. The JLab buds add some clarity as long as the background noise isn't at the specific frequencies they accentuate. Unfortunately, when it comes to watching TV at home, the frequencies they accentuate are all around. While the JLab buds *do* make it easier to hear the TV, they also make every other sound in the house easier to hear. A fan in the other room becomes a medium-loud thrum. A YouTube video playing on my kid's phone (even through a closed bedroom door) rises to audibility, and the TV just becomes part of the cacophony. Of course I tried the numerous settings of the earbuds to try to find the best one for each situation. The settings are Loud, Restaurant, Conversation, and Quiet, and they aren't that much different overall. I do appreciate that the earbuds offer individual volume controls so I can set the right level for each ear based on its specific needs, but other than that, the basic customization doesn't do enough. There is, however, another way to improve the outcome. By downloading the JLab Hearing Health app, you gain some more control over EQ and background noise. By tweaking the settings for your specific needs, it becomes possible to find an acceptable setting that actually does accentuate the intended sounds. The resulting performance still sounds microphonic and digitally manipulated/delayed, but it works! "Acceptable, not amazing" could be the tagline for this product. Or perhaps "better than nothing." Another thing I appreciated about the buds is the bevvy or ear cups that come in the box. I was able to find a fit that worked for me (and even discover what I didn't like about other options), and that is a very valuable and somewhat rare thing in this style of earbuds. Finally, using these as standard Bluetooth earbuds is possible, but not pleasurable. The sound is generally thin and reedy, with very little bass. That said, the earbuds do seal well, so outside sounds are fairly well blocked-out while you're listening. Just don't expect a lot of dynamics and instrument separation. Overall, I'm not very satisfied, but not wholly disappointed. I will use these in certain situations like noisy gatherings and when watching TV with others, but when I'm by myself, I'd rather crank up the TV and get the full dynamic range of sounds rather than having to listen to the JLab buds.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good try, but falls short

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, there is no real substitute for getting a professional hearing test and having actual hearing aids tuned to your needs. With that said, lets get this review going. First the good points: 1. Small 2. Easy to insert into the ear and have it stay (with proper sized buds) 3. Rechargeable using standard USB port 4. Has long battery life as a hearing aid (would last a work day if you don't change settings all the time) 5. Can be used a regular ear buds for calls, music, etc 6. Has very compact carry case with built-in charging cord Not so good points: 1. As regular ear buds the sound is just ok. there is 1 default setting and 1 you can configure yourself (which is not easy to do, unless you know how to use a bandwidth slider) 2. Built-in cable is really short and if it gets broken you can no charge the case or earbuds 3. No hearing test section on the app. so you are up in the air to configure as best you can on your own. 4. Once switched to hearing aid. there is no way to change the sound you hear. Just how loud you want to hear it (restaurant, crowd, conversation, or quiet) 5. All the above settings are tuned to high end of the spectrum. So when I wore this, it would be too sharp sounding for me. 6. When putting them in, they are really touch sensitive, so I would be changing settings and loudness even before I could get them in all the way 7. getting them paired was a chore, with only one getting paired at a time. 8. touch controls are not intuative, as I was trying to change hearing levels and kept switching to music on my phone in the process. So the question is, do they work? The answer is yes they do to a certain point, But, I would not recommend these to any older people due to complexity of setting up, controls, and not being able to tune them to your hearing needs. These are basically like have a loud speaker close to you the whole time with little way to change how it sounds.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hearing aid mode, Pairing
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Works Too Well? Needs Some Tweaking

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect with these JLAB Hear OTC Hearing Aid Earbuds. The idea behind them intrigued me though. I'm well familiar with the JLAB brand, however, so expected the sound quality to be good at least. Which it sorta was, but ... Pairing the earbuds to my phone proved to be a bit of a challenge, surprisingly. But I persisted and eventually got that to work. Same issue when opting to just use the earbuds for simply their hearing aid aspect. Was a bit tricky switching between both mode options depending on what I was wanting to use the earbuds for. When in just Hearing Aid mode the sound I was hearing of the environment around me was way too loud! Almost as if the earbuds were seriously overcompensating to the point of the sound being uncomfortable listening to. Even changing the volume to level 1 (it goes from 1-4), and trying each of the four different sound modes - loud environment, restaurant, conversation, quiet environment - while I could definitely hear the difference between each mode, I could still hear myself when speaking really really loudly, and that was quite unpleasant. Now the hearing aid mode with Bluetooth enabled on my phone was much better. I could hear the difference right away. Audio for my immediate surroundings could be heard with greater clarity because of the amplified sound from the hearing aid aspect, but for phone conversations and listening to music/podcasts, etc. the audio was more like I've come to expect from other "less expensive" JLAB earbuds I've used previously. Because these earbuds are newly released, I couldn't add them to my JLAB app, so I was unable to customize any audio settings. The app is pretty good though, and is definitely worth using along with your JLAB earbuds. I do appreciate that the short USB-C charging cable is attached to the case itself. That's super convenient especially for carrying these earbuds with you as you travel, or tucked away in a purse or pocket. Bottom line: I can certainly see how these JLAB Hear OTC Hearing Aid Earbuds could be useful to people with minor hearing loss that don't, as yet, need traditional hearing aids. I do, however, think that there's room for improvement here.

    I would recommend this to a friend
Sponsored