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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 466 reviews

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80%
would recommend
to a friend

Customers are saying

Customers recognize the Epic Air Elite True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the secure fit and good sound, as well as the comfort of the earbuds. While some users wish the volume could be louder and the controls more responsive, overall, customers are pleased with the price and performance of these earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 466 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music To My Ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality and sound. Best wireless earphones ever!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good set of earbuds. They stay in your ear just fine. Average quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. Case battery is great. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbud headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great quality/design, good price and best excellent sound

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphone!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work good and the battery lasts a pretty long time!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product sound is amazing I will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Didn't care how I had to put it on my ear.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't care how I had to put it on my ear. It sounds good when music playing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice, light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight earbuds that provide quality sound for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is nice. They charge fast and the case is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is great! Fit great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice headphones. Love everything about them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The case that these came in won’t stay close.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall they work fine.Distance is not very good.The case that you use to charge earbuds won’t stay close

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless earphones are very sleek and hold a great charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are comfortable. I get great sounds through them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these hoping I would be able to wear them under my motorcycle helmet. But, the piece that goes over the ear gets pushed down and out of place by the helmet. But, the biggest problem I had was operating the functions. To do things you have to tap on the earbuds. Volume up= tap once on left earbud. Volume down = one tap on right earbud. Next song = two taps on right earbud. Previous song = two taps on left earbud. And so on. The problem I had was that it was not recognizing all of my taps. So trying to switch songs and I wind up changing volume instead. And if I tap harder it would turn off the earbud. Yup, the power button is on the inside face of the earbud. Tapping harder would push the earbud against my ear and the power would turn off. I returned the product after a couple of days trying to get used to it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey BlackSheep,
      So sorry to hear of the issues that you ran into with your epic airs'. We do have a lower profile headphone out, going by the name of the jbuds air executive, that would fit under your helmet better. The touch sensors' sensitivity has also been downplayed. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few more options.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fits great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like the model specialy super lightweight. Sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing headset but . . . . .

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing headset, has a great range of sound, bass, highs and lows. But this headset is not type you would want to wear all day. Although it is comfortable, the comfort wears our after 2-3 hours. The ear clips are soft, spongy and bendable. They are more suited for workouts or shot period of time wearing. JLAB does make an amazing effort to make them as comfortable as possible with providing multiple, replaceable ear buds. They even provide some that are they memory foam type, which is awesome and the ones I use. I did have and instance where the ear bud came off and was stuck in my ear. Once you find the most comfortable ear buds for this headset, noise concealment is great as well. Through wearing them all day and workouts, this is a solid headset and worth the money. It comes with a charging case, concealable charging cable that attaches directly to the case. The case itself has a button on it the will give you battery indication of the case and when the headset sits inside the case, charging. The case is also small enough to fit in your pocket or purse. Solid headset!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are beyond what we expected. The sound is unbelievable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are good for stationary listening

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These stay secure in ears - but the Bluetooth is marginal - lose contact pretty easy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up the sound is amazing I definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Stays in ear when running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely wireless, hook over your ear and stay in your ear.

    I would recommend this to a friend