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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 466 reviews

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80%
would recommend
to a friend

Customers are saying

Customers recognize the Epic Air Elite True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the secure fit and good sound, as well as the comfort of the earbuds. While some users wish the volume could be louder and the controls more responsive, overall, customers are pleased with the price and performance of these earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 466 reviews
  • Rated 3 out of 5 stars

    I didn’t really like

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me, but someone looking for a sport option in the wireless headphone field may like them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good product had it and worked for about 8 months after that got broken no function no more

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend these earbuds. There was a huge selection and I selected these. Good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice easy to use good quality and the price really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to hook it up with all my products I was really happy with the quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They look nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my husband. The cordless headphones looks nice but poor phone call quality. He would sound muffled.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best bluetooth wireless headphones I have ever used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my husband for working out and they stay secure through vigorous workouts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound, easy to pair Last long and you can hear out of both ears

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low volume uncomfortable waste of money didn’t like them at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Regularguy,
      So sorry to hear of your all around dissatisfaction with your Epic Air Elites'. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the fit but did not like how they sounded. returned them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    JLAB IS OUTPERFORMING IT'S COMPETITORS.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best money can buy, the best quality for the price in the market today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had wanted these for a while. After the 50% off, was hard to pass up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be better if you could operate a phone call with the left speaker without the right ear piece

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True Wireless sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of jlabs and I am super happy with it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! Charging case is kindda bulky but overall great product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the design of the wireless earbuds with charging case. It was easy to pair with iPhone and seems to hold the charge well. However, the quality of the audio was very poor... while audible, it was not worth the price... I expected much better audio quality... if you’re okay with low audio quality, then this earbuds might work for you...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Bollieboys,
      We are very sorry to hear of the poor audio experience. The Epic Air Elites, should put out nice, rich audio, at around 110db. You could very well have a bad unit. We do warranty these for two years. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 5 out of 5 stars

    Great for Motorcycle

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these as hi-functionality earplugs on my motorcycle. They’re great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICES AND PRODUCT!!!! 100% RECOMENDED!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and perfect for everyday use.i love this device!

    I would recommend this to a friend