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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 466 reviews

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80%
would recommend
to a friend

Customers are saying

Customers recognize the Epic Air Elite True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the secure fit and good sound, as well as the comfort of the earbuds. While some users wish the volume could be louder and the controls more responsive, overall, customers are pleased with the price and performance of these earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 466 reviews
  • Cons mentioned:
    Connectivity, Touch controls
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice device with a few areas for improvement

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My primary use is for talking on the phone while walking as well as listening to music or watching YouTube while working out. The device connects easily via Bluetooth. At times, with the phone remaining in close proximity, such as my pocket, the connection will drop but then reconnect automatically causing a momentary loss in connection. I’ve had it happen with other Bluetooth connected devices, as well. The controls for volume, next track, answer or decline phone calls, etc. are divided between the two ear pieces. Other than trying to remember which is for which, I found that the single tap for volume up would sometimes turn in to a pause if I “single tapped” too close together causing it to mistake it for a double tap. All in all, I prefer to use the phone for adjustments if practical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to use while I’m out walking. Sound quality is amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 1 out of 5 stars

    horrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound for when playing music is just horrible. Can hear a lot of popping/crackling at many times during a song. Also, most the EQ settings on the headphones sound the same. Don't get me started with the sound controls which are touch sensors. They are terrible.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey justin,
      So sorry to hear of the sound quality issues that you are experiencing with your Epic Air Elites'. Sounds like a defective unit, unfortunately. We do cover all our Bluetooth headphones with a one-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Not the best I ever had

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to use but hard to get working. I'd buy a better model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    NICE HEADPHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PRODUCT AND REASONABLY PRICED. STAYS IN PLACE WELL WHILE RUNNING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them, great product , well recommended my husband likes them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money especially on sale and was easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my purchase, would recommend to anyone, clarity is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bluetooth for music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Bluetooth it is what I expected for the brand name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far love them won’t know until they’ve been used awhile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are great to use at the gym or just relaxing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air bud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these earbuds while at the gym and really enjoy them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter for Christmas. She is enjoying them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it!!! very easy to use sounds great!!!! love using it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy and I was skeptical!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like as advertised. Very happy with these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and have amazing audio. The price is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headset but it if you have the extra dollars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, awesome. Good, awesome. Good, awesome. Good, awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too keen on the having to use both ear pieces to get the full effect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best wireless headphones I’ve had so far.

    I would recommend this to a friend