Customer Ratings & Reviews
- Model:
- EBEPICAIRELTRBLK82
- SKU:
- 6211303
to a friend
Customers are saying
Customers recognize the Epic Air Elite True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the secure fit and good sound, as well as the comfort of the earbuds. While some users wish the volume could be louder and the controls more responsive, overall, customers are pleased with the price and performance of these earbuds.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best bluetooth headphones in the world, it's a most, super comfortable, never came out my ear,
I would recommend this to a friend Spiraled after 2 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll start by saying these buds were pretty decent for about 2 weeks but they took a rapid turn for the worst after that. I was moderately satisfied with the sound quality but I knew I wasn’t going to get a premium sound when I made the purchase. Besides the fact that it took forever to choose which tip to use then not having anywhere to store the the others that I didn’t use for later,initially they were serviceable. After a few weeks of use the buttons went from sensitive to ultra sensitive. The volume level would randomly lower itself to zero. Pressing the right ear would bring it back up momentarily then lower again. I had to increase the volume on my device to stabilize it. The sensitivity caused me to skip multiple songs due to the 15-20 second delay. Then the right earpiece decided it no longer wanted to fully charge despite saying the battery was full. 17 minutes into the workout and everything shuts off. Then I have to turn on the left earpiece, which is still fully charged, and continue with one ear. All this is only possible if I don’t unplug the charging case........ever. I would charge the case overnight and unplug it in the morning. By the time I got off work, it’s absolutely dead. If you haven’t made the purchase yet....keep looking.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey justincredible,
So sorry to hear of the number of issues that you encountered with your Epic Air Elite Headphones. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may address each issue, and hopefully get you back up and running.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Bass
Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought JLab ear buds going by the reviews. Big Mistake. Compared to my Skullcandy they sound quit bad. very poor bass with poor depth in sound. The imaging is just as bad with the same in stereo sound. My ear buds from my Ipad sound better. No wear worth the money. My skullcandy sound more like my B&W speakers at home. The JLab ear buds sound more like a old AM radio am radio.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Benobob,
We are very sorry to hear of your experience. The sound quality should definitely be crystal clear and put out nice highs and lows. sounds like you may have received a bad set. We do cover our Bluetooth products with a two-year warranty, and we'd love to get you a new set. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Great wireless ear plugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend these to anyone who has small ears like mines.
I would recommend this to a friendHorrible Bluetooth Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked great for about a week with no hiccups or anything, but after, the sound started to cut in and out. It did it 8 times in one song. I will be returning these headphones. The bluetooth technology is just not there right now to make these headphones work properly.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey nick,
So sorry to hear of the connectivity issues that you are experiencing. The Elites are equipped with the most current bluetooth technology. W e should definitely be able to troubleshoot this for you, or get you taken care of with a new unit. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Great for the 2 months they worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after 2 months. Terrible JLab customer service. Best Buy was much more helpful, even though the earbuds were supposed to be covered by a 2 year JLab manufacturers warranty. Best Buy = 5 stars. JLab = 0 stars.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Beachgirl20,
We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
We want to help you
#FINDYOURGO
JLab Audio