Customers find value in the Epic Air ANC True Wireless Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users appreciate the comfort and secure fit of the earbuds, making them suitable for smaller ears. However, some users have experienced connectivity issues, encountered bugs in the app, and found the bass to be lacking.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 700 reviews
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Earbuds
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good earbuds in price and quality would buy again
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Would recommend
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Work good enough, doesn’t drowned out all the sound totally but definitely does it enough.
I would recommend this to a friend
Pros mentioned:
Fit
Rated 4 out of 5 stars
Headphones
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good headphones for the price and I like that they stay in
I would recommend this to a friend
Pros mentioned:
Battery life, Ease of use
Rated 5 out of 5 stars
Jlab audio
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it , I like that is more then 12 hour battery life. Easy to use ,
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Earbuds
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very basic, simple to use and very good sound. Extremely easy to pair.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
JLab Earbuds
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked very much really good sound and a lot of time on the battery
I would recommend this to a friend
Rated 5 out of 5 stars
Almost as good as AirPod pros and more comfortable
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Obviously the Apple ecosystem features of AirPod pros set them apart and the anc is definitely better... but the anc With these buds I s decent and it boosts the bass. So, These buds are very good and a great buy if on sale for half price and they are actually more comfortable than AirPod pros because the part that goes in your ear is round, not oblong.
I would recommend this to a friend
Pros mentioned:
Battery life, Fit
Rated 5 out of 5 stars
JBuds
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These earbuds have a long charge.There have a great fit.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 4 out of 5 stars
wireless earbuds
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had for a while now Great for the money. Batteries last a long time.
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Headphones
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good sound and comfortable. The set up with smartphone was easy
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
007 BOND
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are some pretty darn good earphones, i didnt know i could just stop
10
No, I would not recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Wireless Earphones
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to set up, comfortable fitting and good sound quality
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
xxxx
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Sound and easy to use. First pair of these I have owned.
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
great sound
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great sound easy to use would buy again recommend to everybody
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Great Quality
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Didn’t want to spend a fortune for quality head phones. These sound great and didn’t break the bank.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
G
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it. Great product, sounds really good, battery long.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Hawk
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent quality .... Great price.... Long lasting battery
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Quality Sound
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound. Easy to use. Gift for my son and he loves it.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Well worth the price.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For the price (on sale @ $50), these are the best air buds I've ever had. The sound quality is better than buds I paid 3 or 4 more for, and the the noise cancelling works great. The main reason I bought these was for the "movie mode", and they sync up better with my TV than any of my other bluetooth headphones or buds. Well worth the money.
I would recommend this to a friend
Rated 2 out of 5 stars
Great Potential but, sadly, too many problems
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased these for my wife as a gift because neither of us like the idea of spending $180-230 on Bose or Apple wireless earbuds. The sale price of a little more than 50% off seemed reasonable so I jumped on it and crossed my fingers.
First impressions are very good. The physical appearance and build quality appears solid. The feature set (ANC, wireless charging, etc) for the price is good (even "great" at the sale price). The sound quality is very good for the price point, especially with the app able to modify the sound profile. The auto shut off function when removing one earbud is handy and works well.
So, why the 2 star review?
Well, these do have a seemingly handy wireless charge case to extend battery life of the buds... and a seemingly nice app that allows tweaking the sound profile and changing how the manual touch/tap on each earbud works. The ANC (automatic noise canceling) isn't as good as more expensive options on the market, but works pretty well and has a modifiable intensity to allow more or less ambiant sound in. ANC is the chief conceit of this model and the only reason to consider this model rather than the step down model which normally cost $40 less. At the sale price, this ANC model was seemingly a no brainer.
Unfortunately, "Seemingly" is the key word. We've only had these roughly 3 weeks and we now have 4 major problems:
1) The Air ANC charge case no longer works consistently on any of our charge pads around the house. It showed signs of charging problems in the first week of ownership using a charging stand...so we tried a different brand/type of charge pad which worked for the past 10 days or so. We thought "problem solved, must have been an incompatibility with the other brand/type of charge stand". Today, the Air ANC stopped reliably charging on any of our wireless charge pads (all of our wireless stands/pads charge our iPhones without issue).
2) The second big problem is the Jlab Air ANC app on her iPhone XS is extremely buggy (it works better on my Sony Android, but this was to be a gift for my wife, not me). The iPhone app has 2 major problems (which you can quickly see are both highly common by checking the Apple app store, where the app is rated 1.8 out of 5 stars): first, it won't properly update the firmware of the earbuds and gets "stuck" and, worse, once able to properly update after a few tries, the app crashes every time within 1-3 seconds, making it completely useless. Without the app, these earbuds are functionally no better than the less expensive step-down model without noise canceling (I was able to update and use the app properly on my Android phone but, again, these were meant for her not me).
3) The third major flaw we've noted is that the sound has occasional skips every 30-60 minutes with both earbuds in. Far worse, the sound skips way more frequently - about one skip every 1-2 minutes (!) - when using only one earbud at a time. I am in the process of trying to duplicate these problems with my Android (and my own IPhone SE as well), but generally speaking these earbuds seem to have major issues with iPhones (or at least the iPhone XS).
4) The 4th major flaw we've noticed is that unlike other Bluetooth devices, the Jlab Air ANC seems to be a "dominant" Bluetooth connection in that it overtakes every other BT on our device lists even when we don't want it to. In order to use our iPhones with other BT devices we have to force the iPhone to "forget" the Air ANC on the device list. Otherwise, the Air ANC will interrupt the connection with other devices and re-connect itself (even when in their charging case, which is crazy bc they are supposed to "shut off" when inserted into the charge case).
Taken individually, one of the above problems might be acceptable/manageable at the sale price of ~$48. But put together, these flaws are too much and sadly mean these will have to be returned. I am aware we may have gotten a "lemon" in terms of the charge case and sound skipping problems, so we might try an exchange for another pair. But it seems the problems with the iPhone App and update/crashing issues are universal, so be aware of that if you are an iPhone user.
At the regular price of $100 none of these issues are acceptable (or, frankly, even at the sale price). I would say the sale price of these should be the regular price even if these problems are fixed. I'll update this review if we decide to try a replacement rather than go for a different brand right away.
No, I would not recommend this to a friend
Brand response from JLab Audio Team
Posted .
Hey there, thank you for such a detailed review. It sounds like you have experienced some sort of manufacturer defect for the issues you had. Additionally, we just sent out a robust app update which has solved the bugs that were mentioned. If you don't mind, we'd love for you to reach out so we can troubleshoot your problems or replace your pair under warranty. [email protected] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab