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Customer Ratings & Reviews

Your price for this item is $24.99

Customer reviews

Rating 4.5 out of 5 stars with 7448 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the GO Air Pop True Wireless Earbuds, particularly praising the excellent sound quality, good battery life, comfortable fit, affordable price, and ease of use. Many appreciate the available colors and the satisfying bass. Some customers have noted issues with connectivity and low volume, while others have experienced problems with charging one of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 354 Showing 7,061-7,080 of 7,448 reviews
  • Rated 1 out of 5 stars

    It's 20 dollars, it makes sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes sound, incredibly poor sound, but if you need something bluetooth that makes noise and you have literally no money, Well, here you go.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, if you are using with a windows device make sure you have GO Air POP Stereo selected. If you do not, the sound quality will not be at its best. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go in an out while working out do not buy will not purchase again you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to go off of. Out of the package only one would work. I couldn’t get the other one to turn on nor sync to my Bluetooth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Stopped working after a couple months. Made appointment to get fix. Team member told me, they are to fix it nor replace it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Torres, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds quit working not even 2 days later I do not recommend they are not even worth a dollar

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn’t charge I had to use my old case to the headphones I lost to be able to use them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. Please contact us at support@jlabaudio.com, and we'd be happy to help. jlabaudio-conv

  • Rated 1 out of 5 stars

    Great Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bluetooth so far I haven't had any issues. The bluetooth last about 8 hours each before I have to switch to the other bluetooth.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds Quit Working after 4 Months!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in August 2022. It is now 4 months later (December 2022) , and they no longer work, even after a full charge. I use these less than 10 hours per month as I have a wireless speaker that I use when I am at home. When I put the earbuds in my ears, the speaker says "Battery Full". About 2 minutes later, the speaker interrupts stating "Battery Low". Approximately 2 minutes after the Battery Low notification, the speaker says "Goodbye" and shuts down. It seems to be the left earbud. The right earbud is working right now. If I keep the left earbud in the charging case and just use the right earbud, it doesn't shut down. If I have both earbuds in my ears, the entire system will shut down after a few minutes. I don't expect electronics to work much past a year or two, but 4 months is completely unacceptable. I don't wear them every day. I wear them about 2 hours per week at the most. I use a Bose wireless speaker when I am home. I only purchased the earbuds for when I am traveling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The piece is too big for my ear I’ve tried different rubber components but it causes more pain to wear. Sound quality is fair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Need dto be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be a good $25. No nosie Cancelation at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay need to have the noise cancellation feature

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks keep going in and out the worst headphones I have ever had

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at support@jlab.com, and we'd be happy to help. jlabaudio-conv

  • Rated 1 out of 5 stars

    AirPod review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to buy a special charging cord separate. Should have came with the AirPods.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback. The Go Air Pop charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also use your phone's charger adapter. jlabaudio-conv

  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were good but I had problems with my charging case .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not what I expected, they do not turn on at pressing on them,I have to put it back on the case for them to turn back on smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wont stay connected to my phome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted my money and best buy charges a restockimg fee

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this really needs noise ANC. It is almost impossible to use it in public places

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. jlabaudio-conv

  • Rated 1 out of 5 stars

    I dont recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right side stopped charging within 3 weeks of purchasing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Not a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like them at all. The sound is awful. I'm going to stick with the same ones that I get all the time from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    DOA

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective out of the box. Was told to return them. So I did and got something better.

    No, I would not recommend this to a friend