Customer Ratings & Reviews

The first pair of these I bought had some kind of defect that prevented one of the buds from working. I exchanged for another pair and they seemed to work okay except for podcasts where they skip and stutter a lot. I tried a lot of things, like different podcast apps, downloading the whole podcast first, trying to mess around with Bluetooth codecs by enabling Android developer mode, turning off some background apps and it simply didn't work while walking with the phone (Moto G7+ running Android 10) in my pocket. It seemed to work okay with music stored on the phone and with phone calls. Still, they are finicky about connecting, and sometimes the pods don't pair together, so only one will make sound. The fit is good as is the sound, but depending on how the buds are situated in your ear, it is hard to get to the touchpad for controls and there is no feedback on whether you actually touched it. So it often wasn't doing what I expected when I tried to pause or change volume. An audible click or some kind of sounds indicating what was happening would be helpful. After a few days of struggles and troubleshooting, I went back and got Skullcandy Dime pods because they had worked fine until I lost them on a trip.

I really liked the color but it fell several times at the gym. They don’t stay in place and I was disappointed. But I’m glad Best Buy accepts returns. I only tried using it once and was disappointed. I’m glad I was able to return and buy my regular earphones.

This bad review starts with the case. While easy to flip open, it immediately wants to snap shut like a live clam. Pulling the ear buds out of their sockets is extremely hard as well. They are held in magnetically, which sounds good until you try to wrestle them out of the case. I don't understand why it's so hard but after a dozen times of dealing with it, I'm ready to throw them in the trash. The sound is decent but the tapping volume control is not intuitive so you'll forget quickly how to do it. The fit is OK and they do stay in my ears pretty well. Connectivity is hit and miss. The Bluetooth connection can only be made when taking them out of the case. If they don't re-connect with your device on the first try, then you have to put back in the case, wrestle with them to get them out, and then re-establish the connection with the device. Sometimes that means forgetting the head phones and starting over. The built in charging cable is kind of smart but also a little awkward.

Not great. Good sound but loses connection briefly pretty easily. Not great for workouts etc.

The sound doesnt sounds very cool,and the material its poor,is not like apple or jbl.. of course the price.. you get what you paid!!

I was very pleased with the sound quality, comfort, and cost, but after just three months of light use, the charging case no longer works! It is such a shame, as I really liked this product initially. I began the process of filing a warranty claim, but then I found that you have to package the item and pay shipping and handling to return it to JLab before they will consider your claim, which is a big hassle and disappointment.

These things plug up my ears and make it sound like I’m under water. But after a few minutes, they keep falling out of my earS

The sound is not quite as good as the JLab Icons, but for the price they are great. I use them at work and lost the Icons, so cheap is ideal.

Sound is fine but the fit almost hurts after a while so these don’t get much use

Sound is good. Battery time is excellent. Only downfall is they don’t stay in my ears as easily as others I have had. Good value for price.

Sounds good, but the right ear bud stopped working after a couple months and customer service never responded.

Okay for the price. 3 different size caps for your ear canal. Volume is low at the initial pairing.

It is a decent product. Just purchased it for my daughter, as she broke her previous headphones, and overall they work Ok for the price.

Overall this is my 3rd pair, it keeps going out every month for me, not sure if it’s me or the product but overall you can’t beat the price

I purchased these earbuds November 2024 they worked fine until this week, the first week of May 2025, 6 months in and I can’t get both earbuds to pair at the same time. I have tried every Troubleshoot step advised and they still aren’t pairing at the same time.

I expected more from these. The sound quality is just ok and the speaker function for talking on the phone is ok. These do not stay in my ear unless I'm motionless which is frustrating. They do the job I suppose but I think I'll tick with my regular go to brand.

I bought two pairs of these headphones about five months ago. For one pair, one earbud stopped working after about a month of using them about five hours a week. When I switched to the other pair, one earbud just didn't work right off the bat. I tried resetting them both and tried out a few tricks I found online, but no luck. I looked into getting a replacement from the manufacturer, but you have to pay to ship it in to them and count on their goodwill to not blame the problem on you, so I decided to go with having one functioning earbud for each pair. I guess the one lucky thing of this is I have one functioning right earbud and left earbud between the two, but would prefer to have two functional pairs. Apart from having one side not work, they now don't even fully charge or keep their charge for very long. Once they both fully die, I'll invest in a better pair.

Get what you pay for Very low price point sound is good but difficulty keeping in my ears even with trying different size buds

Not the greatest if you have large hands ,hard to get out of case, also would not stay in ears, had to return, Also music would srop and start

Good for the price, the “smart” functions don’t work the way they should though. I use them for the gym and they are fine