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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 127 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 127 reviews
  • Pros mentioned:
    Comfort, Connectivity

    Rated 5 out of 5 stars

    Perfect for teleworking!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer headphones and extremely comfortable. Connecting to computer via Bluetooth couldn’t get any easier.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bluetooth is no bueno

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and decent battery life. Bluetooth connection is shotty and mic quality is subpar. Audio is fine when not glitchy. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps with wireless aspect but the connectivity is poor and the calls are not clear, the battery is good but I wouldn’t recommend if you are constantly taking calls.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Light headphones with a boom mike for work or play

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for an inexpensive set of wireless headphones that can be used for work and entertainment, these just might be the set. JLab makes a full range of headphones and earbuds, so if this particular set doesn't meet your needs, check out their other models. I prefer headphones to earbuds, I don't really have any preference if the headphones are over-ear or on-ear. These happen to be on-ear and are pretty light and comfortable to wear for a long period of time. One semi-complaint is that there isn't padding on the headstrap. Since I don't have any hair on top of my head, headphones with a padded strap are a preference for me. These aren't too bad though, since they're so light and there is a thin strip of rubberized material on the headstrap so that your head isn't on metal. There is no dedicated left or right for this set, the boom mike rotates to either side, so you can have the mike on whichever side you want (or lift it up so it's out of the way if you're not using it). This headset connects to your devices with Bluetooth. I was able to pretty easily connect with several devices, including Android phones, a Smart TV, a Windows desktop and a couple of Windows laptops. The only device that had any issues was the Windows desktop. Once connected to the desktop, if I moved around or even moved my head, the sound was interrupted. Since this only happened with one device, it likely was an issue with the desktop's Bluetooth. All the other devices had good sound even when across the room from the device. This headset would benefit from more buttons, but since it's a small set, I can understand why they opted not to. The Power button turns the set on and off, answers/rejects calls, plays/pauses music, contacts Siri or Google and connects via Bluetooth. The length or number of presses of the Power button is what decides what you're doing, which can be confusing. I think most people would opt to control most things from their device rather than the headphones. Using the headphones and boom mike for phone calls is easy once paired with your phone. The calls sound clear and I was told by people I spoke with that my voice was clear as well. Charging is done with an included USB-C to legacy USB cable. Once charged, the headphones hold a charge for a long time, since I used it for a lot of music listening and TV watching and was only down to 80 percent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not compatible to my laptop and the client’s were having trouble hearing me. I believe it work but unfortunately was not for me. I was able to hear the client's clearly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for meetings, not gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for gaming but better for web calls. Bought this as a gaming headset and was disappointed. Better off buying something with surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ZOOM BAM BANG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new headset for therapy and doing Zoom stuff online, SO this headset with the Mic ARM is just what i needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my work, as is mostly been talking in the phone. It conecta to my cell phone. The audio is great , light and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    affordable and gets the job done. Cords tangle but good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option at this price point. Works well easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's Preference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased the JLab with the cushioned headband. I needed a replacement and I picked up the wrong pair. I prefer Model HBGOWORKRBLK4/ Sku 6460025

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, NO MUTE! (not for work)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly thought every headset came standard with a mute button, sadly NO. If you need these for work do not buy, they have no noise cancellation nor a mute button. If you just want these for listening to music or the occasional chat, then these have GREAT sound…

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 5 out of 5 stars

    Ears and Voice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for my home office and so far it's performed very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced and excellent quality! I use these for my job and I'm very pleased with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head set would buy it gain easy to use and operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An awesome headset!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset works perfectly for my work from home job.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this headset between my two jobs and it works wonders!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would Not Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love JLAB products, especially the JLAB minis, but this headset was horrible. There was an uncomfortably noticeable delay between what I said being registered. For example, my mouth would be done talking before the audio would be sent through, which made it uncomfortable for people I was video calling. An Xbox 360 included microphone would be better.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good, stopped working in couple of months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in few months. I initially liked this product, but turns out it just stopped working. The quality is ok, not sturdy enough. But the worst part is now its partially working. I have made sure to keep the headphones safe from damage. But still it stopped working. Cannot recommend this to anyone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      There's a two-year warranty with your earbuds. Reach out to our support team to resolve this issue. [email protected] jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month later and the microphone is going out. I use this for work and had to purchase a new one else where.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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