Customer Ratings & Reviews

BestBuy installers didn't know how unscrew an existing water line so left the new unit in my dining room and never returned. My new wood floors were damaged as a result. I won't be purchasing appliances from BestBuy anymore. KitchenAid fridge costs a lot to maintain. For example, the water filters are $30-40 and need replacing 3 times in less than 12 months. KitchenAid manufacturer's warranty really sucks. It's taken over two months to get replacement parts for a KitchenAide microwave that's less than 9 months old. Pathetic. Will never buy KitchenAid again. Overall experience is quite disappointing. KitchenAid brand does not deserve higher prices... definitely not worth the extra cost.

Great fridge. Hadnt planned to buy counter depth but really enjoying it. Wine rack is a bonus. Love how it looks!

Excellent. Decision to purchase the best quality Refrigerator lead me to this product and I am totally satisfied with it.

We purchased this one to replace our 12 yr old Kitchenaid side by side. However the build quality was not very good. You could see the insulation spray stuff coming out the seams when opening the door. The overall fridge seemed very "Cheap". We decided to exchange it for the nicer Kitchenaid French Door with freezer on the bottom. It was about $1800 more, however the quality is much better and it "feels" like it will last 12 years!

The open box kitchen aid refrigerator came just as described, no kissing parts! Appliance works well, organized to maximize a great use of space, and very quiet! Matches the other kitchenaid major appliances in my kitchen—same finish and handles. Beautiful!

We love the side-by-side. We considered the French Door model but the door hinge geometry on the French Door model required unobstructed door "swing" space. The side-by-side model has a unique hinge geometry that allows the unit to be slightly inset in cabinets or in our case we had a short wall on the left side. This geometry allowed the left door (freezer door) to open a full 90-100 degrees. The French Door left door would have only opened 45-50 degrees.

Easy to use. Great features! Love it. I would recommend this for sure .

I love my new refrigerator. Very courageous team of professionals. Was a very easy process and I took it home same day

Very spacious and the water dispenser is amazing. My last one I did not have a dispenser. I like the fact that the freezer has drawers instead of shelving!

We do not use the can rack which is taking up shelf space. . The ice maker doesn’t seem to make a full cube and is always dispensed with some flaked ice. Don’t know if that is supposed to happen. Aside from that, we are happy with the refrigerator.

Excellent fridge ! Have had no issues. There is plenty of space, a wine rack, 3 draws and plenty of door shelf space. The freezer has lots of space and the door water and ice dispenser work great ! Overall I would recommend to anyone.

Loads of space - much more usable space than a French door-style in my opinion. Flexible internal layout and useful features that you'll want. Highly recommended!

So far so good. Sits flush with our counters and looks great. Produces lots of ice too. If you're looking for counter depth, this is the one. It is loud when it dispenses ice though. Thats it. Doesn't bother us at all. Its not loud making it.

We looked at several refrigerators and this refrigerator was perfect for us. It has all the features we wanted. Great quality. We love it.

The KitchenAid is quiet and retrieving items is easy since you only have to open one door to see everything.

Wednesday, 20th September 2023 We are thoroughly Enjoying Our new KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel.

My 'fridge was delivered on 12/31/2020. The water reservoir froze within hours, so there 'fridgewas no water thru the door and no ice. It took the repairman 3 visits over 6 weeks to figure out that this was the problem, and a 4th visit to thaw it. It froze again overnight. While it was working, the icemaker greatly overfilled the ice making tray with water, so it ran all over the inside of the freezer section and froze. Kitchenaid says my 'fridge was shipped without the parts needed to keep the reservoir from freezing. This has happened so often that they have now developed a service bulletin about it, but I guess they want to keep it a secret because they haven't distributed the bulletin. The parts are on indefinite backorder. Meanwhile Kitchenaid is still selling 'fridges, so they either have the parts but don't want to give them to customers, or they don't have the parts and are deliberately selling defective units.

I recently moved to a home with a galley kitchen, so I have limited space. I decided to sell my large Frigidaire Gallery & purchase a counter depth. I fell in love with the lighting, details, and the sale price/bonus rewards if I got a Best Buy card, so immediately purchased this one.

had to replace a kitchenaid French door fridge with this counter depth model. I was concerned that I would not like the side by side as much as the french door but this has not been an issue. The fridge efficiently uses the available space and works great.

Great looking fridge but if you look closely, there are potentially big issues. I recently had this Fridge installed and noticed that the casing that covers the perimeter of the ice maker does not sit flush against the door and, as a result, you can the insulation underneath. The big question is was this fridge purposely built this way? If so, very poor design and workmanship.