Customer Ratings & Reviews

LG refrigerator died after only 3 years( had another LG appliance fail after 6 mos earlier) so we were looking for a different brand. This KitchenAid filled our needs perfectly. We were not sure about going back to a side by side, but this one has a lot of very useable space.

Since it's a counter depth refrigerator, you'd think that they would know that the sides will be visible and would be stainless steel but no, they're some sort of grey plastic- ugly. Other than that, it works fine.

The product is great. The installation is still not complete. Also parts are missing from the unit.

We love our new refrigerator! The shelves are easy to clean and I appreciate the air freshener it came with. The ice & water dispenser is great!

Great looking refrigerator! Buying a new refrigerator can be confusing. Our knowledgeable and kind salesperson took the time to advise us on an excellent product that fit our exact measurements.

really nice fridge keeps everything alot colder than the samsung i replaced it with.

Beautiful Refrigerator, Great Sales People at Best Buy... The issue,.... after 7 hour post delivery, I chose to plug in the refrigerator to show my wife what a great job I made on this purchase. As I was pulling the drawers out on the refrigerator side of my side by side, I found that the bottom drawer "on the refrigerator side" would not open, but the drawer above it did. So I took out the drawer above it only to find 2 inches of ice build up?????? I was completely confused, brand new refrigerator, had been in my home for 7 hours unplugged, the water connector for the water/ice still had the factory cap on it. How did water even get into the refrigerator side, much less freeze to solid ice so that it even prevented the bottom drawer from opening. I really loved the Refrigerator, and I didn't mind buying an Out of Box/Display unit, especially at that price point. assuming it was in good order of course. I would buy again, but not at the new price point "In the Box" unit. I exchanged it for another Model.... Shame!

Convenient and easy access to all shelves. Interior. lighting is great for finding items.

Nice looking. Had a small dent on the side but when pushed back it is okay. Functional and nice looking

Nice, for the most part. The door squeaks quite loudly when opening or closing. The drawers are a little flimsy and could be a better quality. As for the over-all quality, so far, so goos.

It was tough installing the water line. I tried my hand at it and had to call a plumber to handle it after a leak started occurring less than a week after installation. The delivery went smoothly, and there is a large amount of packaging that comes with the fridge and needs to be removed prior to use.

I purchased this off the floor open box for $300 less than regular price. I was skeptical but everything appears to be functioning great so far. In fact i have no complaints to speak of. Fingers crossed.

Great Refrigerator. The only draw back that I see is that the shelves are not adjustable for height. They can be removed.

Sleek, beautiful, great storage, compliments other appliances in the home. Wine rack is a neat feature. Kitchen Aid, a name I can trust.

Excellent buy. Replaced our old Bosch side by side and this one is much better. Twice as much space and works great.

Purchased on May 15, 2021. Delivered on September 22, 2021 when our kitchen was ready. Called Best Buy by latter November because top part of freezer was not cooling and the ice maker failed. Best Buy denied extended warranty coverage even though the warranty purchased through Geek Squad started the date of delivery. Best Buy said Whirlpool exclusively is responsible for the first year. As it turns out, this scam gives BestBuy a free ride for the first year and 100% of the first year premium is cash profit. Had to wait about a month for Whirlpool factory service to come out. He diagnosed a defective control board and freezer fan. He put in an order for the parts but could not determine when the parts will be available. Indefinite waiting period for parts. So Whirlpool is selling products they know they can't service. Best Buy is taking money for warranty service they have no intention of performing. Spent 90+ minutes on the phone with Whirlpool. Long story short, if they cannot find the parts in 21 business days they will authorize a return. In the meantime, the consumer is stuck with a defective unit not fit for its intended purpose.

The KitchenAid - 22.6 Cu. Ft. Side-by-Side Refrigerator is working as it is designed to work. Disappointed men who delivered the refrigerator did not adjust the height of the refrigerator so it would fit in the hole in the cabinetry where the previous refrigerator fit. Best Buy was notified and workers will arrive by appointment tomorrow morning to adjust the height so the refrigerator will fit the cabinets, Saturday, March 27th. If the men who delivered the refrigerator had adjusted the cabinet so it would fit the time could have been saved.

We sent our Samsung back as it was useless and never made ice / kept temperature (known issues). Love the kitchen aid - ice all the time and Keeps at a constant temp

This fridge is amazing. The amount of storage is fantastic! The LED lights on the inside really allow one to see everything clearly. The ice maker has been great so far. Our family uses a ton of ice and it has yet to run out.

love the counterdepth, sleek look. This is my third one. Keep leaving them behind when I move, as it seems to be a perk for the buyers.