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Customer Ratings & Reviews

$2,684.59

Customer reviews

Rating 4 out of 5 stars with 684 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 684 reviews
  • Rated 5 out of 5 stars

    KitchenAid refrigerator a good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This KitchenAid refrigerator is doing what it was bought to do. The ice and water functions work well. It's attractive, too. And we like the side-by-side doors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too new to review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too new to review give me a few years and I will let you know.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really good. Keeps food cool and differnt selectiona with ice cubes. Filter is small and easy to change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid side-by-side best choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with our choice of this refrigerator. . My wife and I looked at many brands in many store before picking this particular refrigeratorm Having separate evaporators for freezer and refrigerator cabinets made the case for making this choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE, LOVE, LOVE our new refrigerator! Sorry we didn't go to Best Buy in the first place and years sooner. Delivery was impeccable and salesman could not have been more accommodating, knowledgeable and just plain nice!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 2 out of 5 stars

    Not well made.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is very plastic on the inside. The drawers do not close well in fact I need someone to come out already to adjust the drawer.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Fridge, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Cons mentioned:
    Drawer quality

    Rated 4 out of 5 stars

    What Title?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right door is creaking when you open it… I sprayed WD-40 on the bottom hinges…worked for awhile then the creaking started up again…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a 17 year old KitchenAid side by side with this one and couldn't be happier. This unit is a couple inches taller than most of the others which worked out perfect for the cabinets in my kitchen. (No Gap between the top of the unit and the upper cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid Fiidge Freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my other appliances are Kitchen Aid and I like the quality and reliability of their products.

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 1 out of 5 stars

    Bad frig and bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doors are crooked. Rep said too bad if its not leaking. One side falls open instead of closing. I tried to adjust after they left. Delivery guys damaged the hardwood in the brand new house. Now I have to fight with a law firm that represents Best Buy damage claims. We all know you can’t repair a small section of hardwood. So we got a bad refrigerator, damaged floors, and not much to look forward to.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello GManTN! We are sorry to hear about your concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Cons mentioned:
    Water dispenser

    Rated 2 out of 5 stars

    Bad ice maker

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker does not work properly. It makes ice extremely slowly and the sensors get frosted over on a daily basis. I will need to make a warranty claim.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Jimmy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 1 out of 5 stars

    Lemons don't say cool in this Lemon of a fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMPOSSIBLE to believe that it's rated so highly on here. Check KA's own website and it doesn't get good reviews mainly for poor warranty service and issue with fridge/freezer not cooling. Purchased in Nov 2019, Refrigerator compartment stopped cooling in Aug 2020. Repair tech visits on Aug 24, Sep 5, and Sep 17 failed to solve refrigerator issue. 12-day delay between visits due to waiting on parts and nonavailability of technicians. On Sep 5 visit, thermistor was replaced, on Sep 17 control board was replaced and as of Sep 18, freezer stopped cooling resulting in $200 of spoiled/melted food. Ever try to clean out melted ice cream from a freezer? Well it's Not easy - it's sticky and now the compartment smells AWFUL! Still no end in sight on warranty repair or getting our refrigerator/freezer back to working condition. Until then, lots of dry goods and warm beverages.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello WarmFridgeinCA, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Door alignment

    Rated 2 out of 5 stars

    Crooked Kitchen Aid Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the first and then second Kitchen Aid Refrigerator. Neither of the delivery crews could get either frig to sit square or have square doors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are faithful Kitchenaid customers! They did not fail on this beautiful unit. We are a family that uses a lot of ice, but the ice maker has done an amazing job..... the bin is always full! Another great purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kitchenaid Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has an unfinished look to it - especially the bottom. Makes it look cheap and it definitely wasn’t! And the bins are flimsy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new KitchenAid Refrigerator inside and out. We can easily find things inside the freezer. We ordered it at Best Buy and it was delivered within a week. Very professional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality refrigerator & roomy counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fridge for us! Love the dual ice choice and water bring separate on the door. We don't lose a shelf inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very well made and beautiful refrigerator inside out with plenty of space for a family of 4. We've been using it for a couple of months now and hope that it'll be problem free. We love it so far and have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Karen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Delivery team was great as well on time and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assistance in store was very good. The delivery and installation was great. The delivery guys were on time, very neat and tidy and took great care of our hardwood floors, door openings and cabinetry.

    I would recommend this to a friend