Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $3,239.99

Customer reviews

Rating 4 out of 5 stars with 682 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers recognize the 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its high-end look, thoughtful design, ample size, and quiet operation. Many appreciate the bright LED lighting, generous capacity, excellent temperature control, and fingerprint-resistant finish. However, some customers have expressed concerns about the drawer quality, the water dispenser's occasional interruptions, and door alignment issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 682 reviews
  • Cons mentioned:
    Drawer quality

    Rated 2 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge was delivered with a huge dent on the left door. The finishing was not good either - some coolant type material dried leaking out at the seams. Really disappointed at the quality. Also, my fridge items are freezing. Did I get a lemon or is this the way Kitchenaid’s quality is now??

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, HelenL. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Beautiful

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the LED lights, the ice maker and in door water, easy water filter replacement. Drawers a little shaky, and ice maker a little loud

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The negative reviews are scary.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at all these negative reviews I know have my doubts. I just junked the identical model that was purchased in 2012. Eleven years seems too new to be sitting on the curb. I have a 25cu ft model like this purchased in 1992 that is running perfectly in a rental. I opted for another KA because I like the organization I have in it. I'll post a few pictures after this is delivered. I have some tricks for you to learn!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge so far, and good customer service, thanks.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator ex pet for the sharp drawer edges. Cut fingers on first use. Kitchenaid could make a more substantial drawer system for the money this refrigerator costs.

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 3 out of 5 stars

    Counter Depth Kitchen Aide

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doors came and not aligned, the rubber seal is not fit well on top. Size is decent and storage, i wish excellent quality control was done before shipping the appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Glad we upgraded!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Kitchenaid to replace a GE Monogram and are very pleased. Space is way more functional, especially the freezer. I like how bright the interior lights are and water/ice dispenser is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, sylish and modern looking.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Kitchen Aide refrigerator except for the crisper drawers. I previously had the same size and model of refrigerator. The old model had parts that were better constructed on the inside. Otherwise everything else is newer and more convenient especially the water filter which is inside the refrigerator rather than under the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spence

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product replaced a previous KitchenAid refrigerator product of 18 years. The PrintShield Finish is a plus. I live and work from my home with 8 employees, the refrigerator serves as a storage place for lunch and beverages for my work and a storage place for personal breakfast and dinner items. The extra height of the unit adds greatly in regards to appeal and utility. The upper level shelve has more storage height for drink containers. In most cases, when you buy a Counter-Depth refrigerator, you are paying a premium which no extra comforties, this unit has extras in use that offset that premium in this case.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The frodnge is nice and sleek. Looks very modern

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service during a difficult time. This fridge replaced previous model that lasted 12 years, all matching original kitchenaid appliances still working perfectly. Thanks BestBuy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    KA- fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful inside with shelves, and out. So far it's working great as expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is built very solid. Has plenty of items to put and has a plenty of room.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 2 out of 5 stars

    After 3 days the water dispenser stopped working!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was delivered, installed and working. Within 3 days the water would not dispense. I purchased this KitchenAid fridge to replace a $4400 2 year old KitchenAid refrigerator that apparently could not be repaired, so I was sent a check to purchase a new one. Wanted to stick with KitchenAid only due to the handles matching my entire suite of KitchenAid appliances. Would not recommend KitchenAid and will never buy again.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Joeman, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 5 out of 5 stars

    More freezer space available in the same size

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great counter depth side by side refrigerator, with ice maker/dispenser, worth the extra cost for this model. The key item this one has is an ice maker built into the door, so it doesn't take up any space in the freezer compartment. Other refrigerators took up an entire shelf or half a shelf in the freezer for the ice machine. So there is more freezer shelf space with this refrigerator that with others of the same size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy from Kitchen Aid

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator with lots of run and well designed space. I love the ice cube dispenser that gives both cubes and crushed ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and the door handles are beautiful they’re my favorite part plus the wine rack. The fact that no need to worry about the doors staying open.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    kitchen aid refrigerator

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until I received this refrigerator, I had no idea how old my refrigerator was. It is beautiful and sleek for a small kitchen. Everything is lasting longer. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good one

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works very well, and is holding up as it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New look

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great for small families. I have always had a big fridge but now that my kids have grown and moved we chose a smaller fridge. It’s great!!! But don’t expect to put big pots in the fridge.

    I would recommend this to a friend