Customer Ratings & Reviews

We bought this as part of our set, really like it. The water dispenser was acting up; we replaced the filter and it has improved somewhat. The manager at Best Buy has been wonderful to work with, sent a Geek Squad tech out to check it out. Also told us that they would replace it with a different unit if we wanted. Other than that, we love the space and the space-saving features.

Beautiful user friendly design fitting for my new condo.

Fridge has been outstanding so far. I was skeptical as I had heard of issues with the in-door ice maker melting and causing the small access door to build up with ice. However, I’m happy to report I’ve had 0 issues with it since it was delivered exactly a month ago. Obviously still early, so issues could still come. Although I’d consider this fridge “over the top”, if you have the extra cash, I would highly recommend the fridge if you’re looking for something that checks the box for quality, exterior looks, interior looks, great ice, and an incredible built in water filter (removes taste from water).

This refrigerator was very esthetically pleasing, and Smee wanted a counter depth. So win win, until we got it and very quickly realized that it makes ridiculous amounts of noise. At first we thought that it is working overtime, making ice and all that. We are two months in now and the noise and constant vibrations coming from it are starting to drive me crazy. It literally sounds like a running car outside your window. The muffled buzzing non-stop. We tried to get noise reducing mat, but I am afraid it made it worse. It really starts to work overtime.

Beautiful fridge, but I can only score it a 2 because the ice maker is terrible. It freezes up so the mechanism cannot turn, it produces too-thick trays of ice that will not break up, and there is now a water leak out the side of the front compartment that drains quickly onto the floor. For what this things costs, I should not be having these issues.

Beautiful looking appliance. Works great. Counter depth fits well.

I absolutely love this refrigerator! It is beautiful inside and out! I was concerned going to a counter top depth, but still plenty of room. The only thing I would change is the marinating tray for a wine bottle holder.

Purchase these for our luxury builds. They are good, solid units. Very attractive design and very functional. Highly recommend.

First unit was a complete dud. Would not even turn on (yes, we checked to make sure it was not in store demo mode). The dud DOA unit should have been the massive red flag that quality assurance controls and/or poor design were seriously lacking for this brand, and for us to purchase another brand. How do they even ship a unit that won't even turn on when plugged in??? Are there any QA/QC measures in place at all at the factory??? The replacement unit MAKES A CONSTANT ANNOYING BUZZ when the compressor is compressing refrigerant. Which is basically anytime your fridge is running! We have an open floor plan, so the buzzing noise can be heard across the kitchen, all the way to the end of our relatively large living room and into the dining room. Its unbearable in the kitchen area. Husbands, don't be fooled by your wife's affinity for the nice handles and/or interior, KitchenAid obviously didn't do their engineering design homework as far as noise suppression AND/OR test the product with actual users. Yes, KitchenAid, for four grand plus BUYERS EXPECT A RELATIVELY QUIET APPLIANCE comparable to your competitors refrigerators. We really regret spending what we did on this unit when we could have had a silent Samsung or LG for less money. Our 15 year old GE no-frills fridge was quieter than this one!! Unfortunately life is busy for us and we never swapped the unit to another brand during the return timeframe, because we had such a headache just getting the initial dud swapped out. I can't even get through on the phone to KitchenAid customer service, but considering other reviewers have gotten nowhere with manufacturer assistance on the buzz/noise flaw I'm pretty much resigned to expecting the same from KitchenAid as far as product support/customer satisfaction. Even though we have a Geeksquad extended warranty Best Buy just says "call KitchenAid". We were told by the Best Buy sales rep that this particular model was pulled from production some time ago and had significant changes made to improve it to address defects, but the model number was never changed. Whether that is true or not, I don't know. I would advise against buying this particular unit or the brand unless you like headaches from buzzing appliances. I will update this review if KitchenAid can successfully resolve this.

i just get this so far not bad it look very big in out side but the inside not

This refrigerator is beautiful. Tons of room with very nice shelving. My only complaint is that the ice makers storage bin is very small,which makes for very little ice being made . Otherwise this is a very nice fridge.

Still getting used to the new design, but I'm loving it! There's room for everything and nothing gets lost as so often happens in other fridges. Produce seems to last a lot longer compared to my old fridge, I love the size and shape of the ice cubes too!

black stainless steel no finger prints show, its quiet i dont hear a thing. inside is very roomy . Lots of space the shelve placement and sizes are great The lights inside are the best. when i open the doors to show visitors they are amazed at what they see

This fridge is worth every penny! Feels solid, elegant insides, great options and features.

First installers didn't take it off Showroom mode and reported at the time not working. Yet, we never heard from Best Buy from whom the installer reported it to. After, reading the manual we discovered how to shut it off. We like the product so far, but communication with Best Buy needs a lot of improvement.

Considering this was the only French door style from this brand that fit in my kitchen space I was very worried when I read the reviews. However I was pleasantly surprised as how functional the spaces were and that non of the bad reviews I read applied to mine. This is a very nice fridge and works great.

Looks great. Works great. Was missing a shelf in the freezer.

Very nice unit, you don't have a lot of freezer space but it's a good size for our family

The only reason I didn't give this refrigerator 5 stars is because it's still fairly new, and I didn't feel I could completely review it yet. However, it's my favorite purchase of my remodel so far! It's beautiful inside and out. The storage spaces are reasonable too, but I usually don't have it full.

There is so much I love about my new French door refrigerator! The easy close drawers, the slide back shelf for my tall items, the beauty of it, inside and out. But it's the water and ice dispenser that is so amazing that I marvel at the engineering of it. You can push the measured fill option and the water fills my cup to the perfect level. It's tall enough for every gigantic cup I have. The size of the ice cubes are perfect. I drink so much water and my former fridge just gave me aggravation because I had to tip the cup to fill it up. I know it's a little thing, but to me, it was annoying me every time I used it. This Kitchenaid refrigerator is the best refrigerator I've ever had!