Customer Ratings & Reviews

The only reason I'm giving the KitchenAid 4 stars, is because of the shaky start we had. My wife loves this refrigerator and scores very high with me.

Love the fridge. It looks great in the kitchen. The only problem, and it is a major problem, is shelf height. There is no room for tall items on the main shelves unless you push back the cutout in the middle shelf. I did not notice this looking at an empty fridge in the store. I cannot seem to get enough shelf height on any shelf to store say, a gallon of milk, or a 2 liter bottle, or even a tall neck beer bottle. (unless, of course, you slide back the cutout in the center shelf which then eliminates most of the storage on that shelf. Other than that major flaw, I love the fridge.

If you are reading this review, I beg you. DO NOT BUY this fridge. I know it is beautiful and you will hope that it doesn't break with you, but it will. Ours broke down completely after exactly 13 months we bought it. KitchenAid was gracious enough to offer a 1 time only repair as a courtesy since we didn't have an extended warranty (We had BestBuy total tech.. Keep reading). As I'm writing this review, the technician just left our place and if you don't believe me, believe him: "This fridge is horrible. Buy the extended warranty, you will need it". FYI, the extended warranty is $250 per year. We are now waiting for a Compressor and a Drier. And if you are like us and signed up for BestBuy total tech as it is only $180 per year and it covers all appliances (We bought all appliances for a kitchen and a laundry from them) bear in mind that even though they do fix things, they are very busy. For the Fridge, we were able to secure an appointment 20 days in the future and that was just to diagnose the issue. Then they would request the parts and schedule another appointment. So if we were to use BestBuy, it would mean ~40 days without a fridge. I cancelled that as I was able to get KitchenAid to help. So be smart.. Best to get something with a higher rating and even better, try talking to a appliance repair shop. They know what is good out there.

This is the worst purchase we have ever made. The ice maker ices up. We reported it immediately and they sent a tech who blamed it on our RO unit. (What's the point of having one if you cannot connect your refrigerator to it) Funny - the RO and Fridge are BOTH made by Whirlpool. Neither one says they cannot work together. Tech spends hours (figuratively) talking to the factory rep. Says we need a new controller. Orders it. Comes back and puts it in. Doesn't work. He comes back. More time on the phone to the factory. Oh wait it's the OTHER controller. No joy. Comes back and this time says they'll replace the whole door. He orders it. Eventually a huge box comes to our house. We call and get it installer. You know the result. I'm telling the spouse we need to have Best Buy haul it away and bring us the current model where they fixed the problems. She calls and they send the tech one more time. Oh yeah - it's two years my now. He comes and says it's the RO unit. FINE. I order an RO booster pump and put it in the next day. I'm glad to do it if it fixes the problem. IT DOES NOT. Soooo, I go to Best Buy and they say. We're sorry. It's out of warranty. Well played Kitchenaid and Best Buy. The classic "stall" maneuver.

I wanted this for my new house they took an eternity to deliver, not because it was out of stock, but because my delivery appointment got cancelled 8 times in 1 month.. overall great product. Makes small nugget ice, cools fast looks great too

The refrigerator looks great The upgrade from our old fridge added a choice in ice dispenser of cubed or crushed ice. While I would have like the cubes a bit larger. It is still a nice option.

Happy with the Product. Max size, I could have gotten for standard counter depth. Looks great.

I was pleasantly surprised with the space that this fridge has. There's so much door space and there's a slot where everything goes. I am so happy with this purchase.

The delivery and installation was awful , I got open box , the delivery guy didn’t install the water pipe properly which caused a leakage . And they didn’t even know that it has to be taken out of showroom mode. I spent my personal time of 6 hours figuring out everything on my own.

Did major Kitchen remodel and used Kitchenaid appliances. This refrigerator has all features we were looking for plus was counter depth. Looks great! Very satisfied so far.

We have had it for a little over a month so far so good.. does make weird noises once in a while (but so did our GE before this one)... the left door closes with a bit of a slam need to be careful while closing it

its beautiful fridge, inside and out. I was so caught up with that, that I didn't pay attention that it wasn't energy saving. The fridge takes getting use to because its so different but so far it works ok. The freezer is ok too. im not a fan of drawer freezer but not many choices these days.

This fridge is awesome. Looks good. Performs well. Good price. What else do you want? A massage? Well, it does that too! Buy it. Don't think about it. It's awesome.

The visual detail and space planning of this refrigerator is the best I have ever seen. Seems more like an elegant bar upon opening. So far it operates without any problems

So we just purchased a new home and needed a new fridge. Let me just say, it's AMAZING. I was a little hesitant going from regular size to. Counter depth, but this has an amazing layout and has just as much space as our other fridge. We moved everything from the old one to this one and still had room. Only problem I could see would be large Tupperware containers because of the depth. We have been able to pack plenty of leftovers in the tin disposable type containers with no problems at all. Absolutely no regrets. Not to mention all our guests rave about how amazing it look and how much room this thing has.

Attractive, well designed, some nice little extra features. Delivery, installation and removal of old refrigerator went smoothly. My wife loves this new fridge!

Product is good so far, but not even a month running and water and ice dispenser are not working. This is unacceptable for a HIGH price product. I will get in contact to warranty support.

Great delivery and incredible appliance. It is replacing another Kitchen Aide refrigerator.

I love this refrigerator. Its very attractive and a perfect size for us. I would buy it again.

The refrigerator works really nicely. We paid for installation and they did a horrible job installing it, took Fourtex to get them to do it right