Customer Ratings & Reviews

Although it is a beautiful fridge, there are twoa few things I do not like about it. The first one is that it only has ONE light bulb in the freezer, so the freezer doesn't have much light, if at all, which brings me to my second complaint - the placement of the bulb. The bulb is in a place where items in the freezer block the light, so if you have a full freezer there is no light. The third complaint is the space of the freezer. The freezer is not as deep as it appears when empty. Had I known of these issues, I would have reconsidered the purchase.

Pretty fridge. Love the wood accents and lighting. Bought as a basement fridge. Not liking that you cannot adjust the height of shelves though…..

Very nice unit, but water fill for icemaker is very noisy and cycles frequently. Will probably ask for service to ensure there are no issues with ice maker or water valve system.

The refrigerator is as advertised. Very stylish and works great. I find myself stopping to look at it when I walk by. Water and ice dispenser are a feature I never had before but use all the time.

I was so fed up with havign to get new Samsung every 2 years, I got me a kitchen aid, and I have always been a fan of kitchen aid for their quality. When it was delivered the delivery people said that the samsung they were removing was 1/3rd the weight of this kitchen aid, so, it is built well, really really well, it looks so beautiful. But it has 2 issues, compressor and ice maker and we have had both these issues, this was not to be expected from kitchen aid and that too at this price level.

Amazing refrigerator! So much storage space and compartments. Clean and slick looking

This refrigeration looks amazing and performs quite well. That said, it has been concerning that Best Buy does not show it for sale anymore. We just took delivery a few weeks ago.

I have not owned this refrigerator for three years yet, and now I’m forced to dish out an additional $979.92, plus $134 for a diagnostic inspection. Turns out the defrost, fan and seals need to be replaced. It’s been two weeks since the repair guy told me he needed to order the part and now he said it’s going to be another week before he can get to it. I am extremely disappointed with KitchenAid, I only felt safe spending $4,409 on this appliance because I believed they were a solid company and brand name. I feel completely disgusted and robbed that they would not stand behind their product. If this company had any integrity, they would make a recall for this model (KRFC704FPS) and replace their faulty compressor that is a known issue.

DO NOT BUY, unless you like spoiled food and not having a working fridge for months on end. This is my second one. The first lasted exactly a year. Ice maker was repaired twice, Compressor failed. Kitchen Aid was unable to repair. The local subcontracted service company couldn't even obtain parts. Says it's a sealed system and cannot be serviced. Like a fool I bought a new one also from Best Buy again. (They are great, KA is horrible) only because the entire kitchen was also Kitchen Aid, everything matched down to my cabinet handles. Everything from my cabinets to the appliances were brand new. Oven was repaired twice before it was replaced. Dishwasher came in damaged twice, compactor was damaged in delivery also. Microwave is great, never a problem. New refrigerator lasted 45 days before it started making noise again. Paradise appliance diagnosed as a failed temp sensor. I'm still without a fridge now for going on 3 weeks. Its worked 6 out of 9 weeks of owning. Paradise says this unit uses a conventional compressor that is of traditional design. Not as the last unit. Buyer beware, it's probably the most glamorous unit inside, ice maker is rubbish, Capacity is only a few cups. Takes the day to replenish. KitchenAids did ultimately buy the first unit back, took nearly 8 weeks to pick up and issue a refund check. So from having all appliances aside from microwave fail or arrive damaged to having to be financially burdened to buy another unit within a year to waiting forever for old unit to be picked up from the middle of my garage, Id say KA is a horribly unreliable good looking poorly made product. Bring back my parents avocado green Kenmore. Lasted for decades

This is a great refrigerator for someone that does not need large capacity and has small space. Still, it has plenty of room for all of the stuff we need. Very beautiful product. Highly recommend!

Great product. Currently using it as a functional display. Fantastic features. Only issue and it’s not a big deal is the ice tray is small.

I really wanted to love this fridge because it’s beautifully designed and the rest of my kitchen is KitchenAid products. It’s been 9 months with this fridge and I am having the same issues over and over again. Like many other reviewers noted - it doesn’t do it’s most important job - which is keeping your food cold! The first warning sign was that ice machine stopped working. Then I noticed that the food in the freezer melted. Then the temperature of the fridge was 20 degrees above what I had set to be. Had someone come in January to fix the issue - which took two visits and having to wait almost a month for parts. It’s May and I am having the same issue again. What good is a fridge if your food constantly goes bad? I’m so sad and at this point wish that I could get a completely new and different fridge. Do yourself a favor and do not purchase this fridge.

Items delivered and installed seem like decent quality so far. Install guys unprepared to install plug for microwave although it was on order. That was rectified and install was completed. Just awaiting stove now to finish the purchase.

Very good refrigerator. Awesome features and user friendly. The inside, with the wood accent, is modern and very pleasing to the eye. We love this refrigerator. HIGHLY recommend!

It's beautiful, easy to reach in and keeps our items cool! It is a little noisier - however understand that it's because its more "efficient".

This refrigerator is amazing. It has an excellent design, the food stays fresh, and the lighting makes our food look like it's on a showroom!

This KitchenAid refrigerator is beautiful and works exceptionally well. Great purchase!

We have no complaints after about a month of ownership. It is quiet - silent actually except for the 15 seconds it fills the ice trays or the 5 second when it dumps the the fresh ice in the bin, is well designed for maximum efficiency, and it looks so pretty. The ice is super cute too, which isn’t something I have ever thought about saying before. The crisper drawers as deep and hold lots of fresh produce and the soft close drawers are a plus if you have hungry teens in your home. The auto fill water is also very convenient, and allows me to multi task rather than wait for my enormous hydro flask to fill up. Great fridge and I am glad I chose this one.

Love the look, works like a dream, fresh air when you open the fridge, crushed ice is fab, love the cute cubes of ice, we would buy this again

We bought this KitchenAid refrigerator in October 2023 and it broke down in March 2024. A month ago, in February, I would have said this is a good refrigerator and would have recommended it with a few reservations, namely that it's made of aluminum on the outside, not stainless steel, and its insides are plastic. All refrigerators are made with plastic these days so it would be tough to find a refrigerator that isn't. But the problem we've had is the main refrigerator compartment stopped cooling. The freezer and ice compartment maintain their freezing temps but the refrigerator is up to 60 degrees. It's under warranty so KitchenAid referred us to a local appliance repair who came out and said the entire insides of the refrigerator compartment have to be replaced. We had to wait two weeks for the parts. We're now 4 weeks without a working refrigerator and are defrosting it as instructed. We've lost a ton of food. Although we hope the scheduled repair will be successful, one of the reviewers on this site indicated that they are waiting for their fourth replacement, so I'm not optimistic that it will ever be a good investment. I bought this refrigerator because it perfectly fits my built-in cabinetry and it's aesthetically very nice, but I regret this purchase.