Customer Ratings & Reviews

Best fridge ever! Absolutely loved this fridge. We was the first year of this model and my only complaint was that the block kept freezing. The new model updated to avoid this but since we bought ours as a open box item, they returned ours at the cost we paid and I wasn’t purchasing this $4-5k fridge. We paid half that as open box so we bought and LG with that. Hands down our favorite fridge still. Great designed interior with a great layout and the gray/dark interior is much more gentle on the eyes and looks phenomenal.

I love this refrigerator. Its very attractive and a perfect size for us. I would buy it again.

The refrigerator works really nicely. We paid for installation and they did a horrible job installing it, took Fourtex to get them to do it right

Great looks, usability is good, counter dept, but the quality overall is a miss. Handles wobbles, inside pieces get dirty in an awkward way and cleaning gets difficult.

The new Kitchenaid appliances are made very cheap, everything is now low grade, the doors, drawers are all made of thin metal and feel very flimsy. The doors on this model were too thick and sticking out too much even though it’s called a counter depth

Love almost everything about this refrigerator with the exception of the so-called spill proof shelves. They are not spill proof in any way. Less than a week after it arrived, 1 of our kids spilled a cup of milk inside on one of the upper shelves. The spill proceeded to drain down throughout the interior and nearly everything had to be removed to clean it up. This is/was almost a deal breaker and we almost returned it. How something like this was overlooked and allowed to enter the market at this price point from a reputable manufacturer like KitchenAid is beyond me. Ultimately we decided the other features and pain of returning to select something else outweighed this design flaw and kept it. We have adjusted a little in how we store things in the unit to minimize the potential exposure to this design flaw. The only other thing that is disappointing is that it should be more energy efficient, otherwise we are happy. It is definitely the most spacious and functional counter-depth refrigerator you can find, not to mention very attractive.

This refrigerator has some pretty cool features. The refrigerator has plenty of space and compartments! I got the counter deep so the freezer is smaller but we like the look of counter deep best. The only con about this refrigerator is the ice maker doesn't make ice fast enough to keep up with us.

Very luxury looking inside and great functionality. Perfect size if you want to save space in the kitchen.

Sleek and beautiful. Shelves just a bit low in height for most juices and tall bottles. Beautiful inside. The wood grain trim is beautiful.

If you are reading this review, I beg you. DO NOT BUY this fridge. I know it is beautiful and you will hope that it doesn't break with you, but it will. Ours broke down completely after exactly 13 months we bought it. KitchenAid was gracious enough to offer a 1 time only repair as a courtesy since we didn't have an extended warranty (We had BestBuy total tech.. Keep reading). As I'm writing this review, the technician just left our place and if you don't believe me, believe him: "This fridge is horrible. Buy the extended warranty, you will need it". FYI, the extended warranty is $250 per year. We are now waiting for a Compressor and a Drier. And if you are like us and signed up for BestBuy total tech as it is only $180 per year and it covers all appliances (We bought all appliances for a kitchen and a laundry from them) bear in mind that even though they do fix things, they are very busy. For the Fridge, we were able to secure an appointment 20 days in the future and that was just to diagnose the issue. Then they would request the parts and schedule another appointment. So if we were to use BestBuy, it would mean ~40 days without a fridge. I cancelled that as I was able to get KitchenAid to help. So be smart.. Best to get something with a higher rating and even better, try talking to a appliance repair shop. They know what is good out there.

Product is good so far, but not even a month running and water and ice dispenser are not working. This is unacceptable for a HIGH price product. I will get in contact to warranty support.

Lovely refrigerator however the bins are not up to the standard of this refrigerator and KitchenAid quality. I returned three bins and Recvd 3 replacement bins . 2 fit better and one still nothing changed so continues to not fit properly to seal. Also the water spicket on outside of door is designed in such a way that a pouring water into cup will cause dripping down refrig. No way to know that without using it. Yes I am a kitchen aid owner for many many years and live the product...but you need to know what isn’t good. Do u can correct it without me hounding your team to attend to the issues

The refrigerator looks great The upgrade from our old fridge added a choice in ice dispenser of cubed or crushed ice. While I would have like the cubes a bit larger. It is still a nice option.

Excellent refrigerator with a lot of storage capacity. I was also very impressed with the shelves on the door. They offer quite a bit of variety. The ice and water maker in the door is fantastic!

Its the sexiest refrigerator ive ever encountered. Its truly a luxury expirience. Everything has a place. Still discovering new things i love about it. The drawer by far with the soft close is my favorite. It stores my bottled water perfectly.

We went to Best Buy looking to see what they had and this refrigerator was on clearance. We bought it on site as they stated it had a scratch on it. Then they delivered and installed it perfectly and then delivery people were so patient with my boyfriend as we tried to get the cutout just perfect. The salesman at Best Buy was amazing which caused us to go back and buy more from Best Buy since then, Overall Great purchase and the refrigerator itself has the most amazing lighting and ice cubes you have ever seen! Honestly its worth the buy for sure.

Love it love the looks. Plenty of room inside for a counter depth. Small ice bucket(expected on a counter depth). Love the soft close drawers

I was needing a counter depth fridge to fit my smaller kitchen and this fridge worked out the best for me. Also sleek design and great use of space.

Considering the price point, would expect slightly better levels of fit/finish (drawers should slide more smoothly, should latch down on their slides better). Looks good, interior looks nice.

Beautiful inside and out. Delivery guy were very nice. When I first was looking at it I was thinking it would be start on the cubic footage but it has a nice affective use of space