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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1273 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

73%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,273 reviews
  • Rated 5 out of 5 stars

    Love our new refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator! We had the older model and love the improved interior space.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed Best Buy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ** DO NOT PURCHASE THIS ITEM ** ** DO NOT COUNT ON GEEK SQUAD *** Purchased this Kitchenaid product and has been disappointment since the beginning. There is a service pointer out for multiple issues: no/slow ice, no cooling, ice build-up in evaporators, water leaking, noise from compressor, and no water dispensing. Geek Squad and their 3rd party technicians have been out to repair 5 times, and the same issue continues. I am currently without a fridge for 3 weeks and counting, not to mention the prior 4 times I had to deal without a fridge. Note, I have kids and cannot keep any milk/food for them. The fridge is a LEMON and Geek Squad continues to replace different parts, which is a way to say that the part has not been replaced more than 3 times. However, it is the same issue: I HAVE A FRIDGE WHICH IS NOT COOLING. I purchased the Geek Squad protection service for piece of mind that BEST BUY will not sell defective appliances, but apparently they do and do not care about replacing defective appliances. This has been a total let down and I will never recommend any purchased from Best Buy and definitely NOT recommend Geek Squad.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello DisappointedBestBuyCustom, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Kitchen Aid refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are very happy with the new refrigerator

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never work delivery broken ,I’m not recommending that brand kichen aid

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Great fridge with perfectly design drawers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a fridge that would fit into the counter design. This unit had the best features available on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David Caphton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and outstanding service Quality products at their prices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking inside and out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the interior of the refrigerator and it mashes our conventional wall and microwave ovens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks beautiful. Very spacious.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of compartments. Great drawers with cooling options for meat and vegetables. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and features were just what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this fridge. The quality is top notch and the features are great. For a counter depth fridge I don't feel like I've lost any storage space or features you would find in a larger fridge. Would definitely recommend this fridge to anyone else.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High price, Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 2.5 years and we’ve already had to replace the ice maker and cooling fan. Definitely not worth the $4,000 they charge.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Andrew, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well with delivery. Great job ! Installation went well .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    French doors

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking great service- great product. Xxxoo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the design,it is our second one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is in the door and that saves room in the refrigerator New shelf placement is a plus

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even one year and the ice maker had to be replaced and now the fridge died. Disappointed to say it mildly. Now tomorrow hopefully not a nightmare to get this fixed in a timely manner.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello JoEd, thank you for your review. We sincerely apologize for the concerns with your KitchenAid® Refrigerator and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Beautiful and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our remodel was complete with this addition. Finish is amazing and ice is a treat with small size!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with price and appearance. works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just received

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed this week. So far so good. Drawer space limited but expected with a counter depth fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very goid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the sales woman who was at the store in Gaithersburg over labor day

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst fridge ever bought

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No cooling , a lot of problems , after more than a year, the manufacturer at the end admits, that no cooling gas stays inside & they bought it back. Terrible

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey BobB, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand