Customer Ratings & Reviews

Fridge has been outstanding so far. I was skeptical as I had heard of issues with the in-door ice maker melting and causing the small access door to build up with ice. However, I’m happy to report I’ve had 0 issues with it since it was delivered exactly a month ago. Obviously still early, so issues could still come. Although I’d consider this fridge “over the top”, if you have the extra cash, I would highly recommend the fridge if you’re looking for something that checks the box for quality, exterior looks, interior looks, great ice, and an incredible built in water filter (removes taste from water).

I love everything about this fridge. The inside is beautiful. Lighting in the fridge is very good. I would say if you have a family of 2-3 kids u might need to purchase a 2nd freezer. Can't talk about the water & ice dispenser because we have well water so we chose not to hook it up.

We are in love with this fridge. We recently moved into a new home and it had a small older fridge in it but we were needing something larger and more functional. This was perfect. It looks fantastic and is large enough to fit everything we need plus more. The installation was fast and easy.

This is not a reflection on Best Buy, only KitchenAid. We have used their products for years and had been very happy. For a new home we built we again chose KitchenAid products for the kitchen and bar areas. Their stainless steel is such poor quality that you will almost immediately see the surface start to breakdown and rust. It has happened particularly badly on the dishwasher and refrigerators. We have had the fronts replaced and it happened again, only now the short initial warranty period has passed. So we will have to live with rust spots on them. They are using something that they call "stainless steel" but it certainly is not.

We bought this as part of our set, really like it. The water dispenser was acting up; we replaced the filter and it has improved somewhat. The manager at Best Buy has been wonderful to work with, sent a Geek Squad tech out to check it out. Also told us that they would replace it with a different unit if we wanted. Other than that, we love the space and the space-saving features.

I absolutely love this refrigerator! It is beautiful inside and out! I was concerned going to a counter top depth, but still plenty of room. The only thing I would change is the marinating tray for a wine bottle holder.

First unit was a complete dud. Would not even turn on (yes, we checked to make sure it was not in store demo mode). The dud DOA unit should have been the massive red flag that quality assurance controls and/or poor design were seriously lacking for this brand, and for us to purchase another brand. How do they even ship a unit that won't even turn on when plugged in??? Are there any QA/QC measures in place at all at the factory??? The replacement unit MAKES A CONSTANT ANNOYING BUZZ when the compressor is compressing refrigerant. Which is basically anytime your fridge is running! We have an open floor plan, so the buzzing noise can be heard across the kitchen, all the way to the end of our relatively large living room and into the dining room. Its unbearable in the kitchen area. Husbands, don't be fooled by your wife's affinity for the nice handles and/or interior, KitchenAid obviously didn't do their engineering design homework as far as noise suppression AND/OR test the product with actual users. Yes, KitchenAid, for four grand plus BUYERS EXPECT A RELATIVELY QUIET APPLIANCE comparable to your competitors refrigerators. We really regret spending what we did on this unit when we could have had a silent Samsung or LG for less money. Our 15 year old GE no-frills fridge was quieter than this one!! Unfortunately life is busy for us and we never swapped the unit to another brand during the return timeframe, because we had such a headache just getting the initial dud swapped out. I can't even get through on the phone to KitchenAid customer service, but considering other reviewers have gotten nowhere with manufacturer assistance on the buzz/noise flaw I'm pretty much resigned to expecting the same from KitchenAid as far as product support/customer satisfaction. Even though we have a Geeksquad extended warranty Best Buy just says "call KitchenAid". We were told by the Best Buy sales rep that this particular model was pulled from production some time ago and had significant changes made to improve it to address defects, but the model number was never changed. Whether that is true or not, I don't know. I would advise against buying this particular unit or the brand unless you like headaches from buzzing appliances. I will update this review if KitchenAid can successfully resolve this.

Love this! Simple but efficient.small but has nice capacity for all of my needs.

Great fridge. Well lit, spacious and convenient. Water and ice features work great. Very pleased.

First installers didn't take it off Showroom mode and reported at the time not working. Yet, we never heard from Best Buy from whom the installer reported it to. After, reading the manual we discovered how to shut it off. We like the product so far, but communication with Best Buy needs a lot of improvement.

Very satisfied with French door style refrigerator.

black stainless steel no finger prints show, its quiet i dont hear a thing. inside is very roomy . Lots of space the shelve placement and sizes are great The lights inside are the best. when i open the doors to show visitors they are amazed at what they see

Awesome refrigerator very quiet & roomy & also very elegant.

Considering this was the only French door style from this brand that fit in my kitchen space I was very worried when I read the reviews. However I was pleasantly surprised as how functional the spaces were and that non of the bad reviews I read applied to mine. This is a very nice fridge and works great.

This is the largest counter depth refrigerator I found, but I bought it because it is a beautiful, sexy refrigerator!! So many beautiful storage areas. The wood trim is not like any other refrigerator!

Looks great. Works great. Was missing a shelf in the freezer.

THIS APPLIANCE IS PERFECT FOR OUR HOME FITS PERFECT

on time delivery, the guys came here and installed in and explained the key features.

We love this refrigerator. I like the layout of the top. It seems to accommodate more than my old one , and you can see the items more easily. Love the gray inside with the wooden accents!!!

love this fridge! the lighting is amazing and everything is easy to find. if you like a lot of ice, you may want to get a countertop ice maker too. love the looks, love the chill